Cosentino Centre Vancouver

Cosentino offers a broad range of top tier products and great service! Their new showroom is beautiful.

Stopped by to look at some full sized slabs to get a real feel of what I will be getting. It was very hard to choose just one as they are all stunning. The staff were friendly and informative.

Wow what an incredibly unhelpful place. I called for a quote on a soapstone or Dekton countertop slab for an outdoor kitchen. I was told to call their sales rep, Sara, who eventually called me back a few hours later. She wouldn't give our architect firm a quote because they only provide pricing to the fabricator. I asked for a fabricator suggestion and the response was, "they have to be Dekton certified." Ok, that's not what I asked you. I asked what's more expensive, soapstone or Dekton. Nope, wouldn't answer that either. Seriously, if you're a sales rep you might want to try selling a little. I got 0 answers for my questions. Chances are whatever fabricator we go with won't be using them anyway. Shoddy customer service. Aeon stone was way more helpful.

Amazing service from Ray at Cosentino. Was an hour late to our appointment, but he was very accomodating, knowledgeable and passionate about the product. Showroom was great, displaying the wide range of Cosentino products and even got a look at the warehouse slabs.

Web site says that showroom was open today till 4:30. Called but no answer so drive down. Upon arriving there was a note on door saying they were closed for the Holidays, drove from Langley. Disappointed

The showroom is beautiful, with lots of samples to view and borrow.

Thanks Cosentino. Our Kitchen reno has been quite journey and the countertops were a multistage event. My wife and I had an amazing time at the Cosentino showroom. The slabs on display were great to see in a kitchen island/ realistic setting (I was tired of looking at a sample and trying to imagine a full countertop). Raymond helped us and he was the BEST. He brought us through the warehouse and showed us an array of choices that really helped us work through what we wanted. We selected two slabs that we liked and they marked them and put them aside for us. Raymond and Cassie helped us tons!!! ("Thanks") Thanks for all the help.

The big guys always win… Ordered the CHARCOAL Soapstone from them as I had samples that showed us a CHARCOAL colour. The first slab arrived with manufacture defect, delayed our project for a month.. Not their problem, so as a customer you have to be understandable for their issues, they will appreciate your patience, your business and of course your money… but you have to wait The second slab got ordered and installed on Dec 23... Is it CHARCOAL… no it’s BLUE. Not an ounce of charcoal in there. I had to wait after the holidays to meet with them and dispute this. Beginning of January, I had the visit from Cassie and she agreed that the colour was way off from both of our samples. Then Nav took over and reviewed this with their SPAIN Office as apparently no one onsite can’t make a decision. I guess that business run itself without a big guru!! Wouldn’t want to be a shareholder in that business with no management that can make decisions for customer service. Here we are now on Feb 17, having to take another slab colour that I actually do not want and not part of my original design. We decided to stay with them to make things easier and also thinking that if customer decided to still give you his business that you would sweeten the deal… Nope, not with them. Stock in their bureaucracy, they are charging us the restocking fees of 25% for the backsplash we ordered a long time ago… “Sorry we only take slabs without fees within 30 days…” Really, is there anything in my story here that tells you that I decided to wait that long to get my countertop done? In the end, I will have a countertop and backsplash colour that I do not want. With all the fees incurred, I still pay my installer for the full price for the charcoal soapstone while getting a cheaper option with the wrong color. Out of that deal once the installer (Great by the way) gets their money to remove and reinstall, I will get a big $100 off from my invoice. What a joke! Great customer service… not sure about that Would I recommend this overpriced company… not in a million years. Did I mention that I might have my countertops installed by mid march? Well done Nav and Team