Horizon health

Name: Horizon health
Address: 24 Inglewood Dr #100, St. Albert, AB T8N 6K4, Canada, N, Canada

3/5 ★ based on 8 reviews

Contact Horizon health

Address :	24 Inglewood Dr #100, St. Albert, AB T8N 6K4, Canada
Phone :	📞 +7899
Website :	http://horizonhealthmedical.ca/
Categories :	Medical clinic ,
City :	N

24 Inglewood Dr #100, St. Albert, AB T8N 6K4, Canada

Best Medical clinic in Canada

A	Abdul Malik on Google ★ ★ ★ ★ ★ my doctor moved and they didnt notify me, and then were extremely unhelpful in tracking down my doctor, and then also told me I would qualify as a new patient since my doctor left and also werent accepting new patients
T	T R on Google ★ ★ ★ ★ ★ Doctors are great. Front staff are not friendly and have made errors booking my appts multiple times. I think some appts need to have higher priority. Medication is very important. Waiting weeks to get a new prescription is not okay. If someone had to wait three weeks to be prescribed an inhaler, it could ultimately cost them their life. Same for any mental health related medication. Also, they do not have a cancellation list and tell you that you have to call every day to check if there is a cancellation. Their system is just not great. After my next appt I will be changing clinics. Also, other clinics google reviews are often replied to and offer assistance to help with your problem. I do not see any acknowledgment from management here. Very disappointing .
j	jen Pritchard on Google ★ ★ ★ ★ ★ My first appointment as a new patient I waited over 90 min, only for the Dr to tell me I was booked for a prescription renewal and therefor he had NO time to even answer my questions. I then booked in for another appointment requesting more time as he advised. I showed up for the next appointment only for reception to tell me the Dr was not in that day. No phone call to inform me!!... THEN I rebook for two days later for a phone appointment, I wake up mid day during night shifts, and no phone call from the Dr.... Im not sure if receptionist is failing to do their job or the Dr. HORRIBLE experience.
A	Ashley Johnson on Google ★ ★ ★ ★ ★ I was looking for a new Gynecologist in St.Albert and my Dr's office nurse recommended me to Horizon Health. The front desk staff at Horizon were lovely and the Gynecologist might be the best I have had to date - After going through my medical history with her, she asked me some more questions to symptoms I was having and to have an overall better understanding of my health. She was very professional, polite, informative and made the experience very comfortable. She had even informed me that she lived in the Sherwood Park area so she is only in the office once a week - because St.Albert doesn't have a lot of gynecologists in the area she noticed a rise in referrals to be able to see her (So if your wait is a bit long this may be why.) She also expressed how important it is to her to make sure every woman's sexual health be well taken care of. She is worth the wait and I am very grateful for her care.
L	Leanne Parsons on Google ★ ★ ★ ★ ★ This clinic and its staff have been incredibly helpful and kind to me over the years. I've never had an issue with scheduling or excessive wait times and the staff have always been pleasant. I travel here from Edmonton to see Dr. Holm-Jhass and she is definitely worth the drive as she is knowledgeable, professional and never makes me feel rushed. I absolutely recommend this clinic if you're lucky enough to find a Doctor here that is accepting new patients.
L	Lesley Kenyon on Google ★ ★ ★ ★ ★ I have spent the last month trying to get through to this office to have a prescription renewed and I have not been able to reach them. I see Dr. V. Shaker and I have generally had a good experience with her, although when booking be aware she is often running late for her appointments and I usually wait at least a half hour past my appointment time to be seen, both for phone and in-person appointments. My rating is largely due to how difficult it is to reach this office and my experiences with the front end staff. While open till 5, the office only answers their phone until 4pm and even calling before 4pm I rarely get through. They are also closed for lunch from 12pm-1pm but do not seem to answer their phones after lunch. There is no option to leave a message to be phoned back or send an email. On more than one occasion I have had the phone picked up and hung up on me. The front end staff is very abrupt and at times rude.
K	K Tymko on Google ★ ★ ★ ★ ★ I've been going to Horizon Health for years and have always loved my experience there. I usually see Doctor V. Shaker and she's absolutely wonderful! Always listens, never brushes you off. Sometimes due to availability I see another Doctor and I've had great experiences with the others as well. Front staff is so kind and helpful - on the phone and in person! Wait times are also reasonable.
A	Anne Kenyon on Google ★ ★ ★ ★ ★ Dr V Shaker is a good MD however my experience with her front end staff leaves a lot to be desired. I rec’d 2 confirmation emails and responded to both. When I arrived at the appointed time, the office was dark and locked. I get that the roads were horrendous but I risked life and limb to get there. The least they could do is inform patients that the clinic was closed. So not impressed by the management of this clinic. I speak as someone who has done this for 20+years.