Homexx Homes - Edmonton

We were in the Secord area looking at other show homes and stumbled across a beautiful Homexx home for sale, so we asked our realtor if we could see it. Unfortunately that home was already sold, however, the sales representative, Esther, was willing to show us another similar home in the area that was close to being ready for possession. We were blown away with the quality and craftsmanship of this home and instantly fell in love with the house. After looking at close to 15 homes all over Edmonton, we decided that none of the other homes even came close in terms of value for money and quality. Esther has been very straight forward with us, setting expectations from the beginning - and was a pleasure to work with throughout our entire home buying process. Thank you so much Esther! We look forward to moving into our new home soon!!!

Esther has referred many of her clients to me to help facilitate a mortgage to built a custom home with Homexx! It has always been a pleasure working with Esther and the amazing staff behind the scenes in the office! Build times are phenomenal and the quality of the product can't be beat! Esther has a ton of knowledge in the industry and is great helping clients with budget and getting them what they want and need. Highly recommend contacting Esther if you are in the market for a new home!

Homexx completed a home rebuild after we lost our home to a fire. Penny, our sales rep and primary contact was amazing. She was very attentive and responsive to our sensitive situation. She was extremely knowledgeable in all our questions or concerns and if she didn't know the answer she was very quick to get one for us. We were very much involved as we were informed of the progress regularly. We felt a very friendly and family vibe with everyone who worked with us. All of you requests were met, our goal was to completely change the layout of the home from what is was before and Homexx achieved this very well. Penny was very timely informing us of decisions much before their due dates so we felt little to no pressure and was given plenty of time to make our final decision. We are very happy with our "new" home.

I have now been a proud Homexx homeowner for almost two months, and can say without reservation that the entire team is there to look after your best interest in finding the best place for you to call home! I'll begin by saying that they went above and beyond in accommodating my situation. The entire process from selecting the interior and exterior design elements, to signing the legal papers, and now to addressing minor service items (ex: my microwave is on backorder due to covid.. not their fault.. and I've been provided with exact same model in a different color in the interim) - is the attestation that they are there to serve you and make your home dreams come true! If you want a custom, one of a kind home, and a team that will treat you like family, than look no further!

UPDATE (3 WEEKS LATER): To Homexx's credit, they contacted me shortly after reading my review to try to patch things up by assigning us to another sales rep, Penny, who was very pleasant, understanding, and overall just seemed eager to help. We ultimately decided it may not be the best time for us to build given how crazy the market is right now, so I can't speak to Homexx's quality, but good to know that they will sincerely try to resolve conflicts. ---------------------------- ORIGINAL REVIEW: We were referred to Homexx. At first, we were excited for them to build our dream home! Esther, their sales rep in Secord, made sure this would never happen. After a couple phone/email exchanges, she invited us to her showhome and also said she would contact a past client to ask if we could tour their home. We showed up with our realtor and her entire approach to us changed. She said she wouldn't let us visit the client's home because it would be disrespectful to them; she wasn't even sure if we were serious (why tell us you would contact them, then?). In every subsequent conversation, she took every opportunity to blame us for not telling her we had a realtor, that the realtor didn't follow proper procedures, and invalidate our approach to homebuilding. Example: We're very visual people and like to physically experience a home model before we decide to purchase. She then told us that 80% of her clients buy without being in the model that they build. So I guess us being in the 20% makes us wrong or weird or something. I was particularly confused and uncomfortable when, unprompted, she started complaining about a volatile encounter she had with a potential client, ending with a very emphatic "I'm not racist". I'm sure this is something she tells everyone, and not just because I'm a visible minority. After a couple tense and stressful weeks of us trying to include our realtor and Esther dismissing any mention of him, I contacted Homexx to get some clarity. Smitty was very professional and accommodating. She explained to us that the proper procedure would've been that the realtor show up at the showhome before us (he did, so did Esther block his involvement?). I eventually shared some details with Smitty that this hasn't been a good start to the homebuilding process. She was apologetic and admitted that Esther is very blunt. She said she would talk to Esther to see if the process could be restarted. We felt relieved a bit after that. Eventually, we dropped the realtor since it was such a point of contention. Esther was a bit friendlier afterwards. At this point, it all made sense: all the stories she told us, the hostility towards our realtor, the constant invalidation... Esther is someone who doesn't care about a customer unless she can control them. Then, I guess Esther decided she didn't want to deal with us anymore and needed to get rid of us. We asked her a question one evening and she decided to mention that she was going to charge an extra $10,000 on our home and there was no way we could avoid it. We told her this was unexpected and said, if she can waive that, we will for sure build with Homexx. She refused, told us it wasn't unexpected (maybe for her, it wasn't), that she only found out a day ago (and didn't tell us), and wished us best of luck on our search. Definitely was eager to see us go. Since then, we've met another family who said Esther treated them the exact same way, right down to the surprise price bump. Although, apparently, she told them that "I can do whatever I want." I mean, I think that's her in a nutshell, right there. TL;DR: Controlling sales rep in Secord believes "I can do whatever I want", also says "I'm not racist" for some reason.

Very happy with our new home! Very thankful to Penny for listening and answering to all our questions. Our House hunting was very overwhelming for us as first time home buyers, but with Penny’s help it turns out great. ❤️❤️❤️

Homexx was a great company to work with in building our new home. It was the first time we built a home and Esther, our Homexx rep walked us through each step of the way. The Homexx team went above and beyond, helping us navigate the home approval process, intervening on our behalf to move things along. We love our well-built custom designed home Thanks Homexx!

We were in the market for buying a new home and we’re so glad we ended up going with Homexx. We love our new home. We were able to easily customize our home to fit what we wanted and needed with ease. Their team was always professional and friendly and easy to communicate with. They always got back to us quickly if we had any questions or concerns. Ester was another reason we had such a good buying experience. She was great help every step of the way. She provided us with lots of knowledge and advice. She was respectful and took time to know us as a family. Although we moved in for 4 months ago, she continues to follow up with us and still answer any questions we may have. Overall, our experience was exceptional and we’d recommend you choose them for your next home!