Holiday Pet Care

The owner and staff are amazing, I can sense they are all dog lovers. My dog Yuki is not great with other dogs, but the owner took time to make Yuki felt comfortable and slowly introduced her the surroundings. I highly recommended this place if you need a dog sitter or overnight care.

This was my first time here getting my dog groomed and they were very welcoming and helpful with my dog..there so very very patient with him plus the groomer Shirley sent me pictures of him as they were working on him. I highly recommend this place to anyone who want's there fur baby well taken care of.???

Amazing service amazing care I love the fact that I kept on receiving photos and I got updates constantly as my little chow chow was being groomed. Amazing service I appreciate the fact that they squeezed Teddy in even though they were booked completely. Ladies thank you so much. I will never ever take Teddy anywhere else again you ladies are fantastic thank you so much for taking care of him especially during these uncertain times.

Our dog comes here quite often, and always seems to have a good time. Team is responsive, and very accommodating. He receives a 'report card' at the end of each visit which is always fun to read!

My dog max has been going here for a few years now. I was very grateful to them for allowing him to stay in the calming room and they took great care of him. He did always come back sick with unexplained diarreha and vomiting, but that is common for dogs as they go to daycare. He is a senior and very anxious golden retriever, so I am appreciative of their support. Now, we also have a 1 year old golden retriever who went to Holiday Pet Care on the regular. One day; he got bit by another dog pretty badly. He needed to go to vet and get stitches; and antibiodics. Cheryl refused to tell me which dog did it or why, etc. This I completely understand. What I was not happy about were a few things that followed. 1. They told me my dog had it coming and it was his fault because he wasn't neutered ( he was only 9 months) while he wasn't neutered, he should have been monitored closely so this could have been avoided. 2. They deleted me off any social media after, which I find funny and kind of an invite to never return there. 3. They never called to check in on him and see how he was doing after his injury. He needed a few vet visits. Also, needed specific doggy therapy as he had severe anxiety over dogs after. I want to be clear, i think and understand these things happen and 100% agree that fights can happen. What I wasn't happy about was how they reacted after and their lack of empapthy for my dog. They could have called back to ask how he was doing, they could have offered to pay for the vet visit so he ca get checked. They could have told us not who it was but what type of dog it was so we can better work with the trainer to get rid of the anxiety. Overall, they could have treated us more like family as opposed to business. Luckily we found another Pet Care business near us that will take both my unneutered 14 year old and Buddy. They love it there and what I love is that they call us throughout their stays to update us and treat us like family. We were very loyal to Holiday Pet Care, but it seems that business overshadowed the care. Take care :)

Holiday Pet Care Thornhill is my go-to when I need quality care for Gracie, my 14 year old toy poodle. We have been clients for the last six years and I can be sure that Gracie is well taken care of whenever I need doggy daycare/night care. I highly recommend Cheryl and her team.

Thank you team Holiday Pet Care for taking care of Myli and Harry. We tried dog boarding with two other pet boarding services but was disappointed very much. Having two beagles really makes pet parenting hard. We were looking for people with experience in handling these type of dogs and are happy with what Cheryl and her team provided. It was Saturday morning and some emergency came up that we had to find a place to safely board Myli and Harry the same day. Google gave somany results and we called all of them one by one. Some said they need to do a day long meet and greet before the boarding and they have to pass, to actually come for a stay. I would assume it's their inability to handle different types of dogs. If they knew to stay in a room doing nothing and only do their business, we can leave them at home. Nobody asked if the dogs are well behaved or house trained or anything. All that matters is if the people can handle certain type of dogs. Cheryl and her team was different. They were ready to accept the dogs, which shows their experience in taking care of dogs. All the communications regarding the terms and conditions, payments and the risks involved were very transparent. Harry is a bit shy unlike Myli.The staff took enough effort to make them both comfortable and they held them both in their hands when they were taken inside. That was a good start for him at the new place.Going inside a completely strange place was never easy for him. On top of what was discussed over the phone, the staff explained everything again upon arriving there and also explained other services they offer. They also shared pictures of the dogs during the stay. Their food was marked with a name tag which also shows how organized it is inside. Even after being with a group of dogs, they smelled nice and their coat was shining as well. Without any doubt we can say that they both enjoyed their stay and was 110% tired from all day running and playing. We will be using this service again. Thank you

Amazing place! Dropped off my boxerdoodle for the weekend for my sister’s wedding and this was the first time bruno was ever away from us for this long! As any dog parent knows, leaving Bruno for the first time caused us all so much anxiety! Thankfully, the amazing holiday pet care staff kept us updated throughout Bruno’s stay with pictures and answered all our questions during the day! They are cagefree so they have someone with the pups at all times! This was honestly the best experience I have ever experienced anywhere! 10000% would go back!