HME Home Health

Name: HME Home Health
Address: 4011 Viking Way #130, Richmond, BC V6V 2K9, Canada, V, Canada

4.4/5 ★ based on 8 reviews

Contact HME Home Health

Address :	4011 Viking Way #130, Richmond, BC V6V 2K9, Canada
Phone :	📞 +87
Website :	https://www.hmebc.com/
Categories :	Medical supply store , Medical equipment supplier , Wheelchair rental service ,
City :	V

4011 Viking Way #130, Richmond, BC V6V 2K9, Canada

Best Medical equipment supplier in Canada

K	Karen C on Google ★ ★ ★ ★ ★ HME was recommended to my husband from one of the staff at his Dialysis unit to purchase a chair lift. When Gavin, the representative for HME came to our home he was so kind and informative. He didn't try to rush us into making a decision. A few days later we had the chairlift installed.The 2 fellows that installed it were very professional and took their time to explain how the system worked and did an excellent job. Overall we would not hesitate to recommend HME to anyone that needs medical equipment.
L	Limin Guo on Google ★ ★ ★ ★ ★ Best disability facilities in Richmond, fantastic service, Shannon did a lot of help for my mom to choices the most suitable facility. Also the price is really reasonable. Thanks HME
J	Jenny Spencer on Google ★ ★ ★ ★ ★ Nicole S. provides amazing service and knowledge of her products! Nicole has been to our Home share a few times now; and if the equipment size needs adjusting, Nicole has it replaced by the next day!
J	John Henry on Google ★ ★ ★ ★ ★ This place is a complete joke!! Disorganized unfriendly and out right rude!! I have had nothing but problems with these guys for the last 15 months. Promising things will be here and never show up. Parts that are never ordered even though they say there are. Never return messages or calls back. I’ve gotten a brand new quantum chair that’s a complete lemon. Stuff breaking rattling falling off. 4 sets of batteries in one year. Wow!! Everything that could go wrong with it. Does. Taking my chair for days on end leaving me basically bed ridden a few times now. And the customer service is atrocious!! From the people answering the phones to the sales reps to the techs who come out and fix my chair. I’ve given them a lot of work in the last 1.5 years but like anyone can only stake someone much!! I’m going to start using someone else for all my mobility needs.
D	David Scherk on Google ★ ★ ★ ★ ★ UPDATE: There was actually a 5 YEAR manufacturer's warranty of the stairlift gearbox that HME refused to acknowledge! One letter to the manufacturer Bruno and they sent the part FREE that was installed by Home2stay (a far more professional & honest customer). So it would appear VP Michelle was LYING about contacting the manufacturer and there being no warranty left! Let that sink in...what other explanation is there? The most vindictive, unprofessional business person I've ever dealt with, and all I do is business. I recommend you DO NOT let vulnerable family members buy from this company as they tried to get my disabled veteran 80-year old father to spend $5,000 on a new machine or $3,000 on a repair when the whole time it was still UNDER WARRANTY! Just appalling behaviour. Absolute soulless rip-off company who will screw over vulnerable seniors first chance they get! I suspect these reviews are fake. Stairlift catastrophically broke inside the gear box a month at the end of warranty and all they did was instantly try to sell my 80 year old parents a new one. Kept saying they’d contact the manufacturer to try and get it covered but instead just ignored us promising to call back over and over for months...nothing! Disgraceful business, I’ve never encountered anything like it, especially selling products designed for the vulnerable in society. We’ll be looking to take legal action now.
K	Kirsten Dickie on Google ★ ★ ★ ★ ★ Our OT from the North Shore Home and Community Care Program contacted HME to provide a hospital bed for my dad under the palliative program. Matt from HME arrived earlier than promised in a snowstorm and assembled the bed quickly and efficiently. Matt showed great compassion in a sensitive situation.
T	Theresa Donovan on Google ★ ★ ★ ★ ★ Had a stairlift installed for my father in December of 2021 - was impressed! HME had lift in stock, and was able to install - lift been going great, purchased extended warranty with. Sales Rep Gavin was excellent! Thanks Gavin!
W	Wayne T on Google ★ ★ ★ ★ ★ My elderly mother lives in a long-term care facility and can no longer walk. I was advised one recent evening that her wheelchair was broken and locked in a tilted back position. I left a voice message and received a return call from Gavin within a few hours. He advised me that he had already sent a technician to look at her wheelchair. I met with Mark who promptly diagnosed and repaired the wheelchair. He was courteous and thorough. We have been customers of HME Richmond for several years and would highly recommend them.