Highland Ford
4.6/5
★
based on 8 reviews
About Highland Ford
Contact Highland Ford
| Address : | 68 Great Northern Rd, Sault Ste. Marie, ON P6B 4Y8, Canada |
| Phone : | 📞 +779 |
| Website : | https://highlandford.com/ |
| Categories : | |
| City : | B |
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Sarah McCulloch on Google
★ ★ ★ ★ ★ Just incredibly humiliating to walk into a service centre, not being greeted for 20 minutes while 5 workers stand there. I have never had great experiences here. I have spent more time waiting to be addressed at this place than the time it has taken to get my vehicle serviced over the last four years. There is no communication about my vehicle. It has been left overnight as no one calls me to tell me it’s done even though I request a call every. Single. Time. I have had one normal experience, and that was when I walked in with my father. Every time I’m alone, nothing.
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Richard Bourgault on Google
★ ★ ★ ★ ★ New vehicle with a few bugs to work out. The shop was clearly very busy but they could see I was in a bind and helped me out right away. The shuttle service was very helpful getting me to work and back to the shop when my truck was ready.
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Shelley Mitchell on Google
★ ★ ★ ★ ★ Great experience purchasing our new Ford Explorer! As usual the team at Highland Ford doesn't disappoint. Thanks to our very knowledgeable salesperson (John R.) and finance person (Leila) for fast and efficient service..much appreciated and loving our new vehicle!
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Angela De Poli on Google
★ ★ ★ ★ ★ I feel comfortable dealing with Highland Ford because I trust their mechanics and they do good work. The staff is friendly and when I call I get through right away. I like to deal with a company that I can depend upon and know that I will be treated with courtesy and respect.
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Ida Marttinen on Google
★ ★ ★ ★ ★ Hit and miss place. Lately it's been mostly miss though. Wish they had more people with Theresa's friendliness and service minded attitude. The manager Justin in service is not interested in customer service and completely unapologetic. Last three times my vehicle has been in for oil change and/or switching wheels it has taken them a minimum of 4 hours to get it done! And that is with having a time slot booked. I don't care if you call it check-in time or appointment or what, if I as a customer book a time I do so with the impression that it means something, that my vehicle will be attended to somewhat soon after it has been brought in. Last time it took them over 5 hours!! That is unacceptable. I need new brakes on my vehicle and they quoted me over 800 for the parts, if I buy them myself from a Canadian company, exact same part numbers and all, I pay 400. That wasn't including the labour, only parts.They are trying to rip you off! And no explanation or willingness to work with you when I called them out on it. Sorry Highland, I've been a customer for 4 years, but I'm done giving you extra chances now. You're not worth it and I'll let Ford Canada know as well.
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Pam Lanaway on Google
★ ★ ★ ★ ★ Had my oil changed in my Ford Edge. They took me in immediately. You don't just get an oil change, they have a list of inspections they check also. Prompt, reliable service. Very friendly staff. Quite happy with job done. Will definitely return.
Pam
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Morgan Milne on Google
★ ★ ★ ★ ★ From the Toronto area, and I would honestly drive all the way back here for their customer service ALONE!! Teresa and Amanda have made a stressful situation into a breeze!!! Thankyou SO much for being so wonderful to me and my family!! We will return whenever we are in the area!!
THANKYOU for fixing our tire and getting us off on our adventure!! We will never forget!
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Dennis Bool on Google
★ ★ ★ ★ ★ My first experience with Highland Ford and I was made to feel like what I wanted was important. The work was quick and efficient. I would highly recommend them. They will most definitely get my business.
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