Hertz Car Rental - Gatineau - 105 Rue Jean-Proulx
3.2/5
★
based on 8 reviews
Contact Hertz Car Rental - Gatineau - 105 Rue Jean-Proulx
| Address : | 105 Rue Jean-Proulx, Gatineau, Quebec J8Y 4A6, Canada |
| Phone : | 📞 +89777 |
| Website : | https://www.hertz.com/rentacar/location/canada/quebec/gatineau/YNDC14%3Futm_campaign%3Dgmb-Gatineau-105-Rue-Jean-Proulx%26utm_medium%3Dgmb-websitelink%26utm_source%3DGoogle |
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| City : | Y |
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Timon Nuernberger on Google
★ ★ ★ ★ ★ The employee was extremely rude and tried to rip us off. He did not accept my reservation and didn't rent me the car, even though I fulfilled the rental & legal conditions in Québec. My slightly older partner had to rent it instead and when he set up a new reservation, he knocked off 3.5 hours on the last day of rental, shifting our trip plans practically to the middle of the night. The car was fine but it had an almost flat tire that we consequently had to pump ourselves. When the employee told me to check for pre-existing damages, he did accept none of the damages I circled in and ridiculed me for looking precisely. Very unpleasant experience! Please double-check before renting at this place.
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Jacynthe Gingras on Google
★ ★ ★ ★ ★ We rented a car for one day cause are car needed repair. Benoit was trying to asked us to pay for 2 days when it's not even 48 hours we had the car, and the guy that drove us back to our garage had just smoke weed. Plus nobody was had masks
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Dorell Williams on Google
★ ★ ★ ★ ★ Worst customer service ever. They purposely lock the gate at night so that you cant drop the truck off just do they charge you and extra day. Even if you drop it off first thing in the morning they charrge you for the full day then rent it out to another client and charge them. Really unfair and they dont seem to care. Other hertz on Ontario side are much more easy to deal with. No need for the rude attitude no customer service.
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Milana Simikian on Google
★ ★ ★ ★ ★ I've been a Hertz customer for years and was always satisfied with the company and their services, but not at this location! They have a strict rental policy where they count every minute of your rental, so if you return your car after their office has closed and drop your keys off at night they will charge you for one extra day. The parking lot also gets locked up at night and is not accessible. Very disappointed and will not be going back to Hertz. Too bad.
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Denise Lor on Google
★ ★ ★ ★ ★ The other manager Jessy, is very kind and caring. Very helpful with a very professional attitude.
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Clara Dufresne on Google
★ ★ ★ ★ ★ Benoit should not be in any business involving customer services! Not only he has the worst attitude, he always tries to find a way to over charge. I have been waiting 1 month for a reimbursement for charging us an extra 1,000 KM on a truck rental! Good thing we took a picture of the mileage when we dropped the car. Be careful everyone!
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Daniel Gonzalez on Google
★ ★ ★ ★ ★ Avoid renting here at all cost! Benoit the manager has a severe mental dissorder and aggressive personality which makes him to provide terrible service and mistreat clients. He takes no responsability for the bad state in which he has his cars, hides issues from you. Will give you a damaged car that will break and then want to carge you for repair. It is compleatly unresponsible from them and a dangerous decition to rent here, this could cause an accident! God forbid! And all just to make some easy profit. Recomend you going to Enterprise instead, their service is awesome and the client goes first!
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The DIY Residence on Google
★ ★ ★ ★ ★ I recently dropped my Van for repairing insurance gave me a van from this Hertz location. I drove this vehicle for 1 week and dropped it the location after 1 week the person call me from the Hertz office. The person is very rude and he said the car is disgusting because of your Dog i took my dog for once. They charged 100$ cleaning from my Credit card. Very rude people and very dissapointed. Not recommended this place for any one
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