Hertz Car Rental - Banff - Banff Springs Hotel

The car and service was great. But a 300% mark up on fuel if you don't bring it back with a full tank is a joke. You have the option to purchase a tank but we weren't driving very far. It's just a great con to make you buy unneeded fuel by a greedy corporation.

Not sure if he gave us the correct card of who he is: Michael Zinkhan Branch Manager We do have a picture of him also. If you would like to reach out to my sister in law also please let me know. She and I along with other American Family Agents were stunned with his professionalism and his treatment to his clients. He was talking to other clients that were walking in complaining about us. We were in Banff Canada to celebrate our Top Agents achievements. We reserved the car ahead of time. We wanted to extend our car for a few more days. The customer service representative was losing his patients with us. He went ahead and closed us out for the one day and stated we were taking too long. Very rude. We got back in line. We asked for him to extend our rental and we would return it Friday morning. We went back around 10 am asking for a receipt to make sure all was good. I walked in and he was in a personal call. He hung up as soon as we walked in. I asked him for a copy. He said it is not ready and to come back in 45 minutes. I told him I did not have 45 minutes as our bus was ready to leave for the airport. He said we were late and it was going to be an extra charge. My sister in law and I both had confirmed the return date. I just can’t begin to express his attitude. Not only I but my sister in law and several American Family Agents agreed. They all stated. That guy is a "piece of work". He said. Well it is not ready. I told him I did not want to be surprised and wanted to know our final bill. I then told him i was going to call corporate and I would wait in the office. I called customer service but they could not help me till they would close out our ticket. I stayed there until customer service told me just to email corporate and they would review the case. I told the customer service representative that I do not think Hertz would want to be represented by such an Employee. This is very bad with Hertz reputation. I also informed Banff Marriott as they do refer a lot of their client to Hertz as they are located on the same property. The apologized and stated they will inform management and this is a reflection for them also

Professional, clean and friendly service.is what you can expect from Hertz Banff. I have rented tons of vehicles over the years for both business and leisure and Hertz Banff is hands down the best place to rent from. I know they have received negative reviews in the past, but that's where those reviews belong. With new management over the last couple of years this location, consistently knocks it out of the park with their service to their customers. Thank you Hertz Banff! You are all amazing at what you do!

*UNDER NEW MANAGEMENT* honestly I have the worst issues renting cars due to my age I called and they got me a car same day. I was vague on what I told them I wanted but they picked the perfect vehicle for me. Because I work in Banff they gave me a wicked discount and the manager stayed late to help me. They helped me trouble shoot my credit card, ensured that I fueled the car before returning it making sure that I knew what they charge for gas. Was the easiest rental I have ever done. Would recommend and will be returning.

Kevin did a great job helping us out. I would highly recommended anyone to rent from here. Don't be scared by the rating because it's a new management right now.

The best car rental experience I’ve had. Were able to provide us with 2 last minute rentals at affordable rates. This will be my go to car rental the next time I’m in Banff!

Had the distinct pleasure of dealing with Kevin Jeffery, manager of this Hertz location in Banff. Mr. Jeffery was courteous and professional. My husband and I would definitely recommend using this location to rent a vehicle.

Chris was absolutely fantastic! Very strong customer service skills. He made our experience at Hertz very memorable. Next time we are in banff we will definitely be coming back to Chris.