Halstead Sofa and Mattress Makers - Calgary

I really would have liked to have given 5 stars, but as said by a few other people there needs to be stronger communication about delays and timelines. But ultimately, we are extremely happy with our purchase. The good: This is a great option for anyone looking to get exactly what they want, at a price that's comparable to a place like Urban Barn. You pick your style/depth/height, your colors and fabrics, and firmness and they are very supportive and knowledgeable in the process. The couch seems very well built and we are very happy with it. The bad: I was originally told the start to finish process should take about 12 weeks, and it ended up taking around 20 with no communication as to why. I had to reach out a few times for updates and it often took days or multiple emails to get a response. This made it difficult in planning to move out old furniture. I think a change in better communicating timelines and where everything is in the process would go a long way.

I have mixed feelings about this review as similar to some of the other reviewers we have been return customers to Halstead. We have had three separate dealings and overall have been great. Our first was refinishing a reading char for our child's room which we love and use every night. We had such a good experience with them that we had a custom bed frame made through them and it was also beautiful and we still love the bed frame. Both of these transactions would have been 5 stars. What is troubling to me is our most recent project, we recently moved into a new home and had some dining chairs recovered with them. Again, everything went well during our consult and the build process. However, when we got the chairs home we had a closer look and found some areas of fabric that looked worn/damaged and not up to the quality and finish we have become accustomed to with Halstead. My wife reached out to the store through email and telephone multiple times and we have never heard back. The only time she was able to reach someone at the store she was told "they were fine when they left" Suffice to say I find this concerning as I have said we have been repeat clients over the years and assumed our concerns would be at least heard from the store. In looking through some more critical reviews I also find it interesting the owner only seem to respond to positive reviews. Overall, I can whole heartedly say I am very disappointed with Halstead, we love our previous two items and are generally happy with our new chairs but are not pleased with the way our concern has been dealt with. I am a firm believer that is not how you start, but how you finish. We have a number of additional re-upholstery projects but given our recent experience it is unfortunate that this was likely our last dealing with Halstead as we really did have positive experiences up until now. *** Update*** Adjusted review to three stars as company has reached out. Personally feel that this response was only prompted by my review. Unfortunately, for us this is just too little too late and the service and communication that we experienced was not what we expected as return customers. Wish this company the best in the future as they are capable of creating fantastic furniture.

Marty, Michelle and their team were super easy and knowledgeable to deal with from day 1. From finding the right construction of mattress for me, to picking a design and material for my custom headboard and base. The quality and workmanship of both the King mattress and the headboard/base setup is extremely detail oriented. I highly recommend Halstead for any of your home furniture needs, they have earned my business for life

I bought a mattress at Halstead last month and was very happy with the process. They were able to rush through my order in just a week, and threw in a free $80 item to help with my disability. Yes, the price is a bit higher than a factory store, but not by much and the quality and service you get are definitely superior. I did a fair bit of research before getting my mattress, and the owner, Martin, was specifically named in forums as being a mattress expert. That said, I do NOT recommend using the moving service Halstead is partnered with. It took them several days to make the delivery, and then they completely botched the mattress assembly. My father had to take it apart and start from scratch. Also, the city dump provides mattress recycling, so there's no need to spend a ton of money on the moving company taking away your old one.

The art of customer service seems to be lost in a lot of businesses today, but at Halstead they know how to look after their customers! They have great products and great people working there. I am so happy with my purchase of two mattresses and a couch from them.

We purchased a custom mattress and absolutely LOVE it! We sleep like babies! Designed soft on my side and firm for my hubby’s side, best bed ever and it will last a lifetime! I can also add the pillows are exceptional too! I’ve had mine for 5 years now and it still has its bounce! Thank you for the quality mattress and pillows!

I absolutely love my Wall Bed from Halstead! As a University student living in a dorm room, I didn't have a lot space for a bed. Thankfully though, Natalie and Martin were able to create me a custom Wall Bed that fit perfectly in my unique space. In only a few seconds, I am able to transform my bedroom into a functional office space with a large couch. Halstead made the process extremely easy for me, I'll definitely be buying more custom furniture from them in the future.

I have had nothing but incredible interactions with Halstead staff and ended up with furniture I love. When moving into a new home with my husband, we wanted something simple, affordable, but well made - and that is exactly what we got! We worked closely with Martin to pick a couch and a mattress/headboard/base set that worked within our budget. My favourite part is that the fabric is machine washable, making it easy to clean up after our fur babies. Can't wait to purchase more from Martin and the Halstead team in the future.