GYMVMT Fitness Club - Calgary Place - Calgary

Jorel Zielke is a great PT. Lucky to be working with him. Gym is always clean and never too busy or empty. Lots of equipment and space to work with. Best gym in the city.

avoid avoid this gym! i have been training here for a few years and the last year the trainers have zero respect for people not being trained but taking up all the space and leaving nothing for people that don't pay for sessions! I have asked who the manager is and someone pointed she was working out with a trainer who was using up quite a bit of space- needless to say why would someone complain when they are the cause..... the respect level shown by the trainers is a ZERO_ avoid avoid

DO NOT SIGN A CONTRACT WITH THIS COMPANY. I was a member of the Mcleado trail location (since closed) and it's been a nightmare!! They refuse to acknowledge my cancelation request from over a year ago, which I have in writing!! Not only did they charge me for personal training sessions that weren't delivered, they refuse to cancel my account and threaten legal action. Terrible. This is a cooked organization that will take advantage of you! Do not attend any of these gyms - you will be taken advantage of

Poorly run organization that is only interested in taking as much money from you as possible while providing as little service as possible. They robbed me of my pre-paid training sessions during Covid, and added hidden fees when I tried to cancel. Manager did not care at all, and tried to get me to retro-actively sign agreements to give them more money in order to cancel. Stay as far away as you can.

I spoke to a legal professional regarding GYMVMT: "This is what the dispute button with your bank is for. File a dispute on all of the charges that have processed already and when anything new comes out of pending do that to them as well. When you file the dispute you should be able to upload documentation of the cancellation/conversations in email. Banks rarely listen to the vendor over you, and you didn't sign the contract. A gym doing this to you is so predictable, and chances are that your bank is already very familiar with GMVMT. While the bank is evaluating your claim they should be temporarily refunding all of the money that the gym charged you. You'll have to pay it back if you lose the dispute, so don't spend it until you get the final word. There's a really good chance that there's nothing the gym can do to challenge the dispute and they might not even respond, which is an automatic win for you after the set time. Just keep all your documentation in order. The merchant has to pay for disputes win or lose. They are just trying to milk out what they can before selling the "debt" for tenths of a cent on the dollar. "

I like this gym, the facilities, classes and the people that work at this location however whoever runs this company has zero business sense and has the mind of a scammer. I know the company is now run by new people however it appears they didn't really change their business practices of billing people incorrectly. Now I hear that they will no longer accept credit cards and only will accept charging your bank account. I can guess why that is... because it's more difficult to dispute charges on your bank account once the money is already gone. DO NOT give this company your bank account information. I had years of billing issues when this company was World Health but thanks to my credit card company, I was able to dispute the charges or stop the unauthorized amounts from being charged. Based on the recent reviews, it looks like the billing issues haven't improved. Now I know there are probably some deadbeat customers out there but this is not the case 99% of the time with this company. For example, if you decide to stop personal training or you want to cancel your membership (and you are month to month), you have to give 30 days notice. That's fine but this company will likely continue to bill you after the 30 days. They continued to bill people during Covid when they were closed. The people who froze their account during Covid suddenly had the charges resume when they received no notice that the gym had reopened. If you have to use a bank account, open another account at another bank and transfer the exact amount of money into that account per period and nothing more. If you ever have to cancel training or your membership (of course in the terms of the contract), you can easily do so and if they try and continue to bill you, you can stop transferring money to that account. That sounds like a huge hassle but it really is the only way with this company. Other than the nightmare of the billing issues, the gym itself is great.

I have had a major surgery and need to pause my membership for a minimum of 8 weeks. My options, as they have been relayed to me, are to pay a pause fee of $52.50, a cancellation fee of 30 days (three payments of $52.50) or pay my doctor $185 to write them a note, in which case they will happily pause my membership free of charge. Kelsey, when I talked to her on the phone about this, offered no solutions and in fact laughed at me. I sure hope Kelsey is never in this position. Follow-up...this issue was resolved by the General Manager at GYMVMT. She did a great job and found a workable solution.

Billing has been an absolute circus since the start of the pandemic. Despite freezing my membership and training subscription, they continued to charge me. Finally I just disputed the charges with my credit card. Then they started charging me a membership again (despite it being frozen, and me letting them know it should stay that way). Ended up canceling my credit card. Now they’re hassling me for a “freeze fee” and saying I’ve over-trained on my subscription (even though I haven’t trained in 2 years). I’ve spoke to several reps, reception, the training manager, and location manager…never gets sorted out. I’ve been a member for 15+ years, spent tens of thousands on training and memberships, and like the Calgary Place location, but I’m pretty much over this outfit! I definitely don’t trust them with my bank account or credit card information. They’ve also closed locations and reduced hours over the years (unlike the competition), and their most experienced trainers have walked. And while I’m complaining, what’s with the terrible name? Did they actually pay someone to come up with it?