Gus Design Group
4/5
★
based on 8 reviews
Contact Gus Design Group
| Address : | 6520 Viscount Rd, Mississauga, ON L4V 1H3, Canada |
| Phone : | 📞 +77 |
| Website : | http://gusmodern.com/ |
| Categories : | |
| City : | V |
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Richard Marazzi on Google
★ ★ ★ ★ ★ I don’t make a habit of returning or complaining about products I have purchased, when I spend top dollar for quality I expect these things to last and new clever ideas like this to be tested. After purchasing a new design of a sofa (the Flipside Sofabed) that folds out to a bed in initial launch of the product the lack of support that most sofas have proved a fatal flaw. The folded cushion does not last and the foam has sagged where it is most convenient to sit. The sofa is now uneven and very uncomfortable to sit on. When I complained to Peter of Style Garage he was rude and defensive. Not even seeing the sofa or coming to see it for himself he just made a decision that my claims were not valid. I tried again recently and was told by the customer service representative that I should get a re upholsterer to redo the foam. Pretty funny that now I should get it reupholstered re-stuffed. Once again, product flawed, customer service poor, and cost high. Stick with a reputable supplier with better customer service.
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Oriel Mendelovitz on Google
★ ★ ★ ★ ★ Bought a high end, expensive leather furniture sofa and armchair trio from Gus. Mostly good item, but for a high end item the finishing touches lack. The frame for 2 of 3 units were warped, and the legs were not cut straight or square. IKEA has significantly better quality control at 10%of the cost. Update: within two months of purchase, the upholstery on the sofa has formed a dent, as if something inside has come apart. I am very unhappy with the quality of this maker.
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Gretchen Gaboury on Google
★ ★ ★ ★ ★ Gus Design Group is a gem! We bought a gorgeous Jane BiSectional in 2011, and have loved it! We recently had a few springs break, and I reached out to see about a warranty. The store I bought it at in Los Angeles went all on line, wouldn’t answer the customer service lady’s call, so they couldn’t easily prove I bought it there, and I no longer had the receipt. Amy, the woman I was put in contact with, stuck with me and exchanged like 13 emails in an attempt to find out which purchase order it was, and if indeed the springs were covered under warranty. In the end, she figured out that I was within the 10 year warranty, and advised me to call an authorized dealer in my area to have it repaired! The customer service Amy gave me was so far above and beyond the normal experience, and I’m so grateful for her perseverance...most people would have sent me packing after the first email when I said I had no proof of purchase! We look forward to our newly repaired Jane BiSectional! Thank you Amy, and thank you Gus!
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Elijah Maze on Google
★ ★ ★ ★ ★ Quite literally the worst chairs I have ever owned. I had four of them, and each broke in various ways within 3 months. One of them, the seat detached from the metal bar upholding the seat, and I was quite literally almost impaled. I cannot possibly speak worse about Gus Design Chairs
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Kevin Bertrand on Google
★ ★ ★ ★ ★ We discovered this company at Style Garage furniture on Ossington. Loved the designs and the staff showed us a few options for a couch. We chose one that went with our other furniture. We’ve had our GUS couch for about a year now and still love it. Highly recommend if you like a modern look.
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Michael at Proper Measure Brampton on Google
★ ★ ★ ★ ★ My experience with the Gus Design Group is not from a buyer perspective (mind you I did try out a piece or two - comfy and slick); but from a working relationship. My business offers 3D Matterport virtual reality tours - with Realtors as my target audience as a service.
Gus had reach out as they needed to show their line for their 2021 catalogue to an audience whom would normally get a live walk through of the showroom but could not due to covid restrictions.
They had everything in place and ready to go on the professional side for the job and showed great interest in return on my services! Thinking outside the box as they say and always looking at fresh and engaging customer user experiences to deliver your products is a great reflection of a company and where they are headed.
Gus Modern was a great client to work with and even better - real every day people to deal with!
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Alfred Lau on Google
★ ★ ★ ★ ★ We've had many pieces (two single chairs, king sized bed, sofa, size table) from Gus over the years and have been extremely satisfied with their items and service. If you're looking for mid-century tastefully designed and built with quality, I would highly recommend Gus furniture.
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Claire Juno on Google
★ ★ ★ ★ ★ The owner of our favorite local furniture store recommended Gus and took us on a walk through the showroom to introduce us to this company. We loved the Truss Chair and ordered a pair for our living room. They arrived today and we couldn't be happier!
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