Grace Fertility Centre

I have had only positive experiences with Grace. Their donor coordinator, Karen, is very communicative and responds in a timely manner to all inquiries. She is attentive to my many questions. The doctors and nurses at the clinic are very warm and make you feel very comfortable. I would recommend this clinic.

My experience with Grace Fertility Centre was amazing! From the moment I was referred up until now that I am 26 weeks pregnant. I was always careful and clearly advised. I can only recommend the centre. I am so glad I came across with Grace and their gorgeous staff!

We ended up conceiving naturally, but the care and compassion we received from this clinic was way beyond our expectations. Dr Cheung went out of his way to monitor my pregnancy every two weeks by doing an ultrasound in his clinic at no cost, he was able to deliver the results right away and had time for any questions. His team is amazing. One of the nurses at Grace fertility, Susan, followed up to book my appointment with an OBGYN. I received numerous emails from the nurses in the first couple of weeks of my pregnancy just to follow up on my blood results. The best fertility clinic in the Lower Mainland!

As I am reading through the positive review of other patients, I wonder if Grace is selective in the patients they want to provide great support and service rather than treating everyone the same. I was given promise and expectation from Grace in the first initial consultation that they will support me anyway and count on them through the fertility process. Because I mentioned, I did not get the support I needed in my first fertility clinic because all they wanted was for me to spend money instead of seeking a natural fertility alternative. Grace Fertility - Everything went great in the beginning. The doctor asked me what I wanted to do after I took all the tests. - I suggested let's try fertility pills as it was less invasive to my body because the doctor said my test all look well. On the phone, he said, let's try the pills and then come back for an ultrasound checkup because I want to see if the pills are working for you. When I received a phone call from the nurse afterward, I was told there is a cost for the ultrasound checkup when I come back, but this was what the doctor wanted. So I wrote back questioning with concern about why it was not informed at the start with the fee as I did not need to pay for all the previous ultrasound. The nurse got back to me and said the management/ senior person would reach out, because she has not idea which I thought was very unprofessional But 2 months gone by no one reach out to me to properly explain. During this time, I was given 2 cycles of subscription for fertility pills. In between, I was proactive in finding out if the doctor wanted to set up a time to discuss, but the nurse told me he is away. I am in my 3rd month after I have prescribed fertility pill treatment - no one from the fertility or doctor had taken the liberty to follow up. I am very disappointed in Grace - it makes me wonder all these fertility clinics will only give time and support to you if you are requesting treatment that brings in large revenue.

I would highly recommend Grace Fertility. Dr. Francis Lee is warm, personable, knowledgable and kind. Unfortunately I moved during my fertility cycle and switched clinics. The clinic I am with now runs like a business where you are just a number in line. You never get to talk to the doctor, you just go through the nurses. Grace Fertility you have a sit down conversation with the Dr. after each ultrasound to discuss every detail. I was always kept informed and felt I could trust my doctor. I felt I was in good hands. Nothing but a great experience with this clinic.

Dr Cheng and his crew are the BEST team ever! From day 1 until we were confirmed pregnancy, the clinic has offered us the utmost service during our pregnancy journey. Dr Cheng is very experienced and would give the most valuable and knowledgeable advice on what we should do to be conceived. He is also reachable on his days off as he cares about his clients. The nurses are also very friendly. i cannot thank Dr Cheng and his team enough. Our baby boy was born healthy in July 2021. Thanks Dr Cheng and team!

Dr. Cheung is very knowledgeable and professional. Vanessa, one of the nurses is exceptionally helpful and professional. I’m very happy I chose this team to be my fertility team.

I have nothing but good to say about the clinic. Dr. Cheung is very supportive, compassionate and knowledgeable. His office doesn't push IVF on you as a first and only option. On the other hand, Dr. Cheung has a very genuine interest to promote and ensure the health of both parents. The in-person appointments are typically short , but a few times I had further questions about the results and he always managed to squeeze in a short phone consultation to address any concerns. Nurses at the clinic are very approachable and were also eager to answer any questions. I never had to wait for requisitions for too long and had things scheduled relatively promptly. I felt very comforted working with this clinic, unlike my current experiences with maternity doctors - but that's a whole other story.