Gold's Gym

Well managed from the top down. Staff at the front counter are very personable and extremely friendly. You are greeted as you enter and exit the facility. The gym is well maintained and clean. Finally for Joel, he is fair but firm which speaks to a well run gym.

I went to Gold's gym because they claimed to offer free first time entry for anyone that lives within 15km away (I was not aware of the radius principle when I came), but they did not give me that offer because my license says I live further away (my parents house where I live for only two months of the year). That admission was $15.75. I spoke to the manager afterwards, and he said the place would text me a redeemable 1-time gym pass that I would need to respond to (I would need to respond on the day that I show up yet before I arrive in which case they would not accept it), but I never recieved that text. They also kept my ID while I worked out which is weird. Side note, I hear that the gym is great if you have a membership. EDIT: I just received a text a day later which got me the next visit free. Also, they are apparently clear with their rules, but I just got misinformed. For these reasons, I am shifting this rating from a one star rating to a four star rating.

I have been a member of this gym since it opened - I am still impressed every time I walk in there. Joel and his team are friendly and always willing to help you out if you need it. I have noticed people commenting on him and his team about attitude - I have yet to experience anything negative from them. The cleaning protocols have been amazing during this pandemic - I feel safer at the gym then I do when I go grocery shopping. If you are looking for a gym (and it doesn't matter your fitness level) this is the place you want to be

Worst customer service of any gym I have ever been to. I have been to hundreds of gyms all over the world and I’ve never had a gym so concerned about money over customer satisfaction. I was barred access to this gym sometime in September due to vaccination passports I kindly asked to cancel my membership as I had no plan on getting this risky shot. They were so busy at the front desk dealing with all this as many people were trying to cancel, so they offered me a four month freeze which out of the kindness of my heart due to the situation at the front door I said all right. A few months later I was sent an email regarding the vaccination status which I then responded by saying I would like this membership to be cancelled as I can no longer use this gym. My email was acknowledged but my membership was not cancelled. Then out of nowhere at the beginning of this year charges had started coming out of my account from golds gym without my notification. It took me three charges before I noticed that I was being charged. I immediately contacted the gym and said I am still not able to use your gym can you please refund these charges as it is very unfair to be charged for a gym I cannot use. They then told me that I would not be refunded the $65 that I have been charged and if I want to cancel my membership it would be $300. But I’m not the one who denied me access from the gym, Golds did. I sent multiple emails back-and-forth explaining the situation that it is not right to charge someone for a gym membership that they cannot use and that is completely out of their control, they said I was still inside my contract and that I would have to pay the $300 to cancel but I did not see in the contract that I signed that I would be denied access from the gym and still be charged for it which is completely unacceptable. After many failed emails I had to phone my bank wait on hold for over an hour and have these charges marked as fraudulent to have them returned to my bank account. I then had to cancel my visa so that golds could no longer fraudulently charge me any more money for a gym membership that I cannot use. Not once did they apologize not once did they offer me a refund all they just wanted was more money. I have never seen a gym treat their customers so poorly it’s very sad to see an established business like this rip people off for something that is completely out of their control. I will boycott this gym for the rest of my life and recommend anyone else thinking about going to this gym to find a better gym that actually cares about their customers because golds clearly does not. The gym is also frequently over busy as well and there’s not a pleasant place to work out they don’t even have a punching bag. If I could rate this gym negative stars I would.

Very good gym in terms of equipment but not so trustworthy sales people. Me and my partner signed up with this gym and was lied about the ways we could cancel our membership if we have to. We were told if we were to move away we could provide flight tickets and have our membership cancelled . But it turned out we can’t do that . It did say so in the agreement but it wasn’t what we were told verbally . I wouldn’t be so trusting with them next time. Read the agreement all the way thoroughly.

I’ve had a gold gym member for a few years now . I have to say I only use their classes . Their instructors are amazing Kim and Lisa. They offer many group classes they are all very hard good classes especially the power class( weights class) and Blast class( hard cardio workout). Gold gym have been very flexible with holding your membership during Covid time so I give them credit for that for sure . They also have many promotions and my favourite is offering same price of my membership to my friends ( you can’t beat that). My membership is 23 bucks per month. You can’t get better deal than that - 24 hours gym workout and including these classes . Great atmosphere when you get in there and love to see all ages taking care of themselves

Very disappointing experience trying to find out membership pricing. I drive by this location every day and now that Covid restrictions are lifted I want to join a gym hence stopping by. I was on my lunch brake so didn't have a lot of time and I was there before on the free trial, so didn't need to tour the facility, just wanted to know promotions and pricing. Reception girl called over one of the managers so we can talk. I explained how I'm familiar with the facility and due to the time crunch I'm only here today to gather membership options. He told me that id depends on what I'm using, if I go to classes etc. Then I asked how much is it then, answer was about $45. I followed up with a question if we could sit down and get exact pricing to join. The manager told me that he won't do it without tour of facility and just looked at me.. I felt awkward and had to leave without any idea what it's gonna take to join the gym.. I know it's a nice gym, I've been there - bit surprised by this outcome. *Update*. Thank you for sending me your offer, I'll review it.

Great gym, I have been going there for a few months. The staff are friendly and helpful. The equipment is clean and up to date. The music is good. I'm a happy member. 5 Stars!