Global Pet Foods

Name: Global Pet Foods
Address: 1675 Tenth Line Rd, Orléans, ON K1E 3P6, Canada, E, Canada

4.5/5 ★ based on 8 reviews

Contact Global Pet Foods

Address :	1675 Tenth Line Rd, Orléans, ON K1E 3P6, Canada
Phone :	📞 +87
Website :	http://www.globalpetfoods.com/
Categories :	Pet supply store ,
City :	E

1675 Tenth Line Rd, Orléans, ON K1E 3P6, Canada

Best Pet supply store in Canada

M	Marc Madore on Google ★ ★ ★ ★ ★ Have been going there for dog food for years and always a great, friendly and professional service. I especially like that they offer Canadian products options.
S	Sarah Gallant on Google ★ ★ ★ ★ ★ Did a curbside pickup due to current lockdown. People were pleasant and informative on the phone when I called, emails I sent with details were answered promptly. They brought out a debit/credit terminal at time of pickup so I didn't need to share my credit card info out loud over the phone. Once there, the staff immediately were at the door and pleasant again. Before I was out of earshot, they handled a customer complaint about the lockdown professionally and courteously.
M	Michelle B on Google ★ ★ ★ ★ ★ Nice big, clean location. The staff was welcoming and surprisingly had a lot of staff working in the store during pandemic. Seemed like overkill since some were just standing around. I asked for help trying to find a kibble for my pup, and wasn’t really helped. Got brought around the store and looked over a few bags, but wasn’t trying hard it felt. And kept asking why I was going the route I was versus something else. I felt like the service could have been more helpful, instead of asking my views on why I wanted to feed my dog the way I did. Left feeling like the employee didn’t really care about my business, and questioned my wanting to find something suitable for me pet.
S	Shruti Sinha on Google ★ ★ ★ ★ ★ Manager Jen is very rude she told me I have no common sense. I bought a toy from this store for my dog. I realised dog already had this toy so went for return but I was told that I cant return the toy as dog was carring the toy whole time during my visit in store. When I was in store why did employee never told me that dog shouldn't be carring the toy.Talk to manager Jen she told me I am rude and I have no common sense. Manager Jen needs to learn how to talk to the customer and respect there customer . I asked if i can talk to somebody above her and keep asking why cant I talk to her. I gave her chance after telling that I am rude and I have no common sense. She could resolve the issue so I asked to talk to somebody above her. She said she is the decission maker but after asking that I need to talk to somebody else she advice me she will show the vedio to owner and if the store owner decided to call me I will get the call from the owner I was left with no 9nformation . Now I am stuck with toy but it's not about toy it's about the ethics. Return policy says toy should be in good shape ( which it is in ) I should have receipt ( which I have) toy shouldn't be destroyed and it's not. Toy should have tag on ( which I do have). So many people take toy home , dog might play with it and they return it and there is no problem in that?
P	Paula Hroncich on Google ★ ★ ★ ★ ★ A beautiful store with so much to offer. Friendly and helpful staff too!
J	Julien Mauviel on Google ★ ★ ★ ★ ★ We came to the store today to get food for our dog since we ran out, it was about 4:45 and we were in a hurry since the store closes at 5 on Sundays and when we came up to the store the door was being locked and they told us “sorry the cashes are closed” which is ridiculous since the store closes at 5 so shouldn’t you guys follow your own hours? Probably not a good idea losing out on sales due to staff being lazy and wanting to close early.
V	Valerie Abassi on Google ★ ★ ★ ★ ★ I went in to buy 2 cases of dog food. The sales person told me that I was eligible to receive a free can and proceeded to scan 1 free, and 11 to pay for. It resulted in me paying slightly more for the 12 cans. I pointed this out to the salesperson, who told me to take it up with the manager upon her return. I later told the manager and her reply was "well you should have..." Really the client should tell the sales person how to ring up a sale?
K	Kaitlin Tropper on Google ★ ★ ★ ★ ★ Help me find food for my cat who is allergic to chicken. It seem a common allergen for cats and dogs from what I heard from this sale represent. I explained to her that the vet told me to feed him food without any chicken product (even chicken meal and fat), turkey or duck. She should us some food that contained none of those products. Both of my cats love it as I went to get more. Thank you for your help.