Gladstone Jewellers Ltd
4.3/5
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based on 8 reviews
Contact Gladstone Jewellers Ltd
| Address : | 6551 No. 3 Rd, Richmond, BC V6Y 2V7, Canada |
| Phone : | π +7788 |
| Website : | https://shops.cadillacfairview.com/property/cf-richmond-centre/store/gladstone-jewellers-1506a |
| Categories : |
Jeweler
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| City : | Y |
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Adam Han on Google
β β β β β Most of employees are good and know how to treat customers except one with yellow hair one. One fish can make whole lake dirty.
If the stone came off from the ring within warranty period for two times with no damage on the ring, you should apologize first before assume the customer did some hardcore hand play or whatever, you should apologize first because it is within "WARRANTY". and "WARRANTY WORK" is not your favor to me at all but is the contract and responsibility of you.
I would not go back probably but if you go, avoid her.
PS. Thanks to the other manager who was a delightful Asian lady for your service.
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Rocio Salazar on Google
β β β β β Very nice people working here! Everybody friendly and they help you out. We got wedding rings here β€οΈ love it
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Geofrey Lacouvee on Google
β β β β β I bought my fiancΓ©e's ring here. I shopped around and found this place had the best prices, and friendliest service. Will go back for future jewelry buys.
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Vanessa Soiles on Google
β β β β β I am above ecstatic with the service I received. All the ladies were super helpful and not once made me feel obligated to do anything. I had bought a ring for someone and it had not been the style they liked, no questions or concerns they allowed me to change it to something the person would love. I appreciate a no pressure place with quality options. Thank You to Pat and the rest of the helpful ladies !!!
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Alex Davies on Google
β β β β β CHEAP jewellery and Terrible Service. I bought a ring for my girlfriend that cost hundreds of dollars and two of the small diamonds in it fell out within two weeks of her wearing it. Very embarrassing for me. When I went back to see if they would fix it they told me it was my girlfriends fault for them falling out due to βpoor handlingβ and they wouldnβt cover it and it would cost me an extra $70 to fix. I refused to pay for it out of principle due to the fact I already paid so much for it and it didnβt even last two weeks. NEVER shop at this Jewellery Store!
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Baybie Luu on Google
β β β β β I had an absolute above and beyond customer service here at Gladstone for the past few months. The representative who helped me Polly, and the boss Pat, were both amazing and helped me a lot deciding on my custom made engagement ring and my wedding band. They were every flexible with my schedule and sometimes Polly had to work on her day off to follow through with me since I have a tight schedule. They were able to help me find the exact diamond that fits all my criteria very quickly, within my price range. My custom made engagement ring came out exactly how I wanted it, even more beautiful. I always look at rings when I walk past a store and can not find a ring more beautiful than my ring that Gladstone helped me make. Pat even went above and beyond and added a few diamonds to my rings with no extra cost because it would look better. I really appreciate her kind gesture. I explained how I wanted my wedding band to be, and to be sure, they made a mold for me to see so i can see that it is exactly what I wanted. When I got to see the finished wedding band, it was exactly what I wanted, it matched my engagement ring perfectly, and doesn't look awkward by itself, which was the whole point of custom making it. Over all I am 100% happy with my experience, with my purchase, and they made me the most beautiful rings I've seen in my entire life. I definitely would recommend them to anyone.
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Sunni Chen on Google
β β β β β Gladsone is amazing! I stumbled across Gladstone when I was shopping for a wedding band to fit my engagement ring. Because my engagement ring has a particular shape, it had been quite hard to find a band that fit next to it. When I chatted with Polly at Gladstone, she said they could make a custom ring to fit my engagement ring. The whole process was great. Polly was super friendly and helpful with the whole process (even giving us advice on how to care for my engagement ring). After discussing the design, I got to see and try on a mold before receiving the final product, which looked just like how we discussed. The wedding band looks fantastic on its own and next to my engagement ring. Gladstone's prices are very fair for the materials used and work put into making their rings. I'd highly recommend them! And for conscious shoppers, it's really great to support a local business :)
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michael fernandez on Google
β β β β β Polly is the best. She goes above and beyond to exceed your expectation. Sheβs so friendly, easy to communicate, and spends a ton of time with you. My partner and I love to go to Gladstone because of Polly. We got our customize engagement ring and wedding bands with her, and even sourced necklace for me which I appreciated so much. She is my jeweler. Overall satisfaction going to Gladstone.
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