Gideon Plumbing

Steven AJ did a quick thorough assessment and determined where to start without any unnecessary costly work. They have nice high-tech equipment, with the camera they can see where your problem is and show you, for me it was Grease buildup at the tank and several feet inside the house, years worth of hard build up! They used the hydro Jet and camera system to blast it all off the inside of the pipe and free it up. I'm so glad they did Unbelievable how much large hard chunks of debris was coming out of there! Thanks again guys for a great professional job at a very reasonable price. You're the best!

We have just had the most amazing experience with Steve and Gideon Plumbing! It started with Audrey in the office who called us this morning after we left a message the night before. She was kind and helpful. Assured us that help was on the way! We received a text in the afternoon that someone was on the way and Steve came shortly after. Steve fixed the issue, which was complicated, after about 2 hrs. This all on New Years Eve day!!! We are so grateful and happy to have made this new contact. Gideon Plumbing is a must for all your needs! Thanks again Steve and we wish you and your family a very happy new year! Rod and Lois

I have never seen a company put so much thought into their work as Gideon plumbing. They truly care about you as their customer and will do anything to provide you with an amazing experience. The most skilled, professional plumbers you can rely on to make any plumbing stresses go away!

Steve arrived shortly after I received a text from the office. He is professional, friendly, informative. Today was a diagnostics call to assess the project. I look forward to having him come back to complete the job. I highly recommend Gideon Plumbing!!!

This is the 2nd positive review I have posted for Gideon Plumbing. For someone who does not do reviews that says something! In addition to their excellent customer service (yes, that does still exist), we had a myriad of plumbing issues; spa tub motor not working, venting issue in bathroom, exterior hose bib replacement, installation of expansion tanks on all four water heaters, sink tap repairs and boiler repairs that they dealt with in a TIMELY manner. This list sounds tiny and simple but most items required troubleshooting and problem solving to the nth degree. I cannot even begin to list the amount of effort it took to solve some items that have plagued us for years (not to mention paid over and over again for the same poor results). Sadly, many of the problems were due to code violations from previous plumbers. Code is written to keep your equipment and home safe! How can that be ignored? Thanks to Jordon at Gideon Plumbing I finally feel safe and comfortable in my own home. Don't wait until you at wits end of contact Gideon Plumbing. They are based in Duncan but have included where I live, Salt Spring Island, in their service catchment. I promise you will not be disappointed.

I simply cannot say enough good things about Gideon Plumbing. We had a collection of rather large plumbing jobs around our property over the last several months and the team at Gideon has handled every aspect with total skill and kindness. This company is truly a breath of fresh air after so many depressing encounters with other plumbers and some other contractors. They're nailing the communication aspect of the job. They're highly skilled and take the time to explain the work they're doing or answer your questions. They will quote the whole job (and not gouge you) and take care of it all for you and not say that they only handle the pipes. Jordan managed every aspect of the work to be done here, from quoting to execution with great skill and attention to detail. He went above and beyond throughout the process and we couldn't be happier. Thank you!

After moving to a new home, we discovered a leak in our plumbing a few days after moving in. I found Gideon Plumbing through a Google search, and the reviews were so impressive, I decided to give them a go. I called first thing Tuesday morning, didn’t get through or leave a message, but within five minutes I received a call back from their office. I explained the situation, mentioned it wasn’t an emergency as it was a slow leak into our crawlspace. The receptionist was incredibly professional and friendly, she said they’d do what they could to get us in within the next few days. By the end of day one, they called and said they’d try to get us in the following day. Unfortunately they had some emergency calls and phoned to let us know it would be another day before they could come. I was so impressed with them updating us to let us know we were still on their radar and that we could expect them the following day. The next day, I got a call that they would be able to come by within the next 15 minutes. They showed up, diagnosed the issue, gave us an estimate on the spot and the work was done within a few hours, no fuss or muss. The techs were incredibly polite and professional, explained everything as the job was being done, and there were zero surprises. The only surprise was the speed at which they attended the issue and the fairness in their pricing. I’m definitely a customer for life! I’d recommend anyone who needs a job done well and fairly priced to give Gideon Plumbing a call!

Steve was absolutely wonderful. Incredibly knowledgeable and extremely thorough. He took the time to do a proper diagnosis of what turned out to be four separate issues and explained things very clearly. Audrey was my first contact at Gideon plumbing, and she was courteous and sympathetic to our plumbing needs. I've had great plumbers in the past on the mainland, but Gideon has surpassed all expectations! He has earned a lifetime customer with our family! UPDATE: Steve and AJ came back with all necessary equipment first thing on Monday morning. All work was completed per initial stated quote, and Steve even managed to replace a faucet which we hadn't scheduled, and offered a cheap solution for a bathroom sink. This outfit is great!