Gem Bijou
4.6/5
★
based on 8 reviews
Contact Gem Bijou
| Address : | 200 Front St W, Toronto, ON M5V 3K2, Canada |
| Phone : | 📞 +9 |
| Website : | http://www.gembijou.com/ |
| Categories : | |
| City : | V |
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Josh O on Google
★ ★ ★ ★ ★ I called Gem Bijou to inquire about a particular watch. Sam was extremely courteous on the phone and I came to the store a few days later to view the piece. I was not disappointed! Sam and Brent were a pleasure to deal with and very down to earth. Sam gave me a very good price on the watch and included a beautiful gift with purchase. They have a great selection too! I plan to come back for a future purchase. Many thanks to Sam and Brent for the A++ customer service and all-around great experience.
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Sorin Bodirlau on Google
★ ★ ★ ★ ★ Great online shopping experience at gembijou.com!
Due to Covid-19 lock-down the only choice to purchase a watch these days is online. Gem Bijou had great discounts, therefore I ordered a Hamilton Khaki Mechanical. Shortly after completing the order I received an email from Sam who explained the watch I ordered online was no longer in stock. Hamilton upgraded the movement on those watches but he could offer the newer model with upgraded movement at the same discounted price I saw online. He also explained that it may take a few days for him to get the watch shipped from manufacturer. Shipping was within 2 days once I received notification from Sam that the watch was received by his store. I will not hesitate to use Gem bijou in the future.
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Sally D on Google
★ ★ ★ ★ ★ This is an awesome jewelry store! The service is top of the line and they will go out of their way for the customer. I bought my engagement ring five years ago and needed to get it cleaned and fixed today. I also wanted to appraise it, so instead of coming on another day to pick up my ring and get it appraised, the Gem Bijou team really went out of their way to get everything done on the same day.
Sam takes really good care of his customers and is super friendly, honest, and trustworthy. His prices are also quite reasonable. I would absolutely recommend this place!
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Parth Gaglani on Google
★ ★ ★ ★ ★ Great customer service. I called Gem Bijou for HAMILTON KHAKI FIELD MURPH AUTO H70605731 - with specialty box (Interstellar tesseract) . I was informed about the product in detail. The representative sent me photos of box/watch on my phone while I was conversing for my reference. I was guided properly for complete online order. The order was sent immediately for shipping..
And Ofcourse, the watch is magical!! Eureka
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OP Noob on Google
★ ★ ★ ★ ★ On March 28 2020, I ordered a black dial Hamilton Khaki Field from Sam (Owner) through Chrono24. When I received the watch, it was defective as the minute hand was bent upwards and so every time the second hand came around it collided with the minute hand and the movement jammed. I reached out to Sam to advised me to send the watch back and that he would issue a refund along with reimbursing me for return shipping. The whole time he was never apologetic and even seemed annoyed and aggressive over the phone. I shipped the watch back and when he received it, I called him and he said that he no longer had any black dial in stock but he could offer me a white dial or a Black PVD version. I took him up on his offer for the white dial but then he said he would no longer be reimbursing me for the $20 return shipping because its a "straight exchange". I'm really confused then as to in what scenario he was agreeing to reimburse me the return shipping then as in a return scenario, he still won't reimburse me. Same passive aggressive and annoyed tone, he said the return is out of his control since its Chrono24 doing the refund. So as of today, I have returned the watch, I have not been reimbursed for the return shipping, I have not received my money back for the watch and I have not been given an option where I am not losing out due to him sending me a broken watch to begin with.
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Paya Tavassoli on Google
★ ★ ★ ★ ★ I have purchased two watches from Sam in the last 6 months. Oris Big Crown Pointer Date 80th anniversary, and a Longines Heritage Classic.
I only wish I had met him sooner; I have an extensive watch collection and when I met Sam, he got to know me well. Sam is extremely knowledgeable, cares for his customers, and is genuinely a nice person. The customer service is top notch and I HIGHLY recommend Gem Bijou.
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Dan Best on Google
★ ★ ★ ★ ★ Poor experience personally. I am new to Toronto and wanted to check out this store as I am a very keen watch collector. I phoned the store to see if they were open before heading there, I was told "Well we are here but nothing is on display, what do you want? I said I was hoping to browse their selection but that was apparently impossible. I also emailed them about a specific model and never got a reply... I ended up buying two watches the same day from another downtown store and the service was top notch. If you aren't going to be open when your website says you are, I suggest editing it.
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Martin Trepanier on Google
★ ★ ★ ★ ★ Purcharsed a Mido Ocean Star 200 from GB and had a great experience. They have very competitive prices and allow you to make an offer which is a fantastic option. Will definetly return for my future watch purchases.
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