GameStop - Lethbridge
4.3/5
★
based on 8 reviews
Contact GameStop
| Address : | 501 1 Ave S, Lethbridge, AB T1J 4X3, Canada |
| Phone : | 📞 +8 |
| Postal code : | 1 |
| Website : | http://www.ebgames.ca/ |
| Categories : | |
| City : | J |
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Wanda on Google
★ ★ ★ ★ ★ Great variety of games,new and used. Best was the knowledge and assistance of staff. Will definitely return!!
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Scott Copeland on Google
★ ★ ★ ★ ★ Helpful friendly staff always make my my little guys day when they game talk with him
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Russal Hunter on Google
★ ★ ★ ★ ★ Great service, knowledgeable staff. Always a pleasure every visit.
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je dn on Google
★ ★ ★ ★ ★ I live in Calgary but had an issue [resulting from an honest misundertanding] with the purchase of a PS5 bundle for my grandson, from the EB Games store outside the Lethbridge PP Mall. The issue wasn't discovered until the bundle came to me in Calgary.
When we tried to resolve in our Calgary EB Games store, we were told Sony had a blanket policy and there was zero room to correct the matter except to purchase one of 3 items he could not use and didn't want, in its place, and pay the overage in cost. I left and called Ryan, manager at EB Games in Lethbridge and explained the situation. WHAT A 5-STAR DIFFERENCE IN CUSTOMER SERVICE!!
Ryan agreed that Sony did have such a policy, but said that considering the circumstances he would speak with his district manager, Chris, to see if they could give us an EB Games gift card instead, with which we could choose something he actually needed. Ryan called back in less than 2 hours to say he and Chris had looked at the exceptional circumstances and wanted to make his customers happy. They arranged whatever was necessary with Sony to exchange for the gift card.
NOT ONLY THAT. Ryan offered to call the EB Games in Calgary (the most convenient location) that had turned us away, and arrange for the return and gift card pick up there.!
THANK YOU RYAN AND CHRIS! You set the gold standard in customer service for other EB Games stores. I hope the others raise their bar in customer care to meet it!!
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J B on Google
★ ★ ★ ★ ★ Terrible service, and rude staff...
The manager was very rude to the elder woman in front of me.
Wouldn't hurt if the staff used deodorant either... Just saying.
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Carny Bear on Google
★ ★ ★ ★ ★ Always loved coming here, staff are amazing and I always hear news about games when I'm there. So looking forward to my next visit!
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alicia mchugh on Google
★ ★ ★ ★ ★ Not sure her name, but I walked in not knowing anything about video games and such, she helped me out so much getting warranty and a bunch of things. Thank you so much.
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Rohan Gabbidon on Google
★ ★ ★ ★ ★ Very nice place to visit for games and such and not to mention the staff, always well informed and up to date about their products.
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