Funds Administrative Service

Name: Funds Administrative Service
Address: 10154 108 St NW, Edmonton, AB T5J 1L3, Canada, J, Canada

1.5/5 ★ based on 8 reviews

Contact Funds Administrative Service

Address :	10154 108 St NW, Edmonton, AB T5J 1L3, Canada
Phone :	📞 +78
Website :	https://www.fasadmin.com/
Categories :	Health consultant ,
City :	J

10154 108 St NW, Edmonton, AB T5J 1L3, Canada

Best Health consultant in Canada

M	Marvin Huo on Google ★ ★ ★ ★ ★ I'm actually surprised someone gave them more than one star. After having to snail mail all the paperwork( like it's the 1800's)their processing time was 4-6 weeks. I assume they must have had to raise a goat from infancy and sacrifice it to the God's before sending out my payment. Worst company ever
J	Jessica Blair on Google ★ ★ ★ ★ ★ ZERO STARS!!!! ever since my husband was switched to this place through his union in 2018 its been nothing but a headache. Its pretty bad when you are getting a monthly reimbursement check sent out every month for your Childs braces faithfully, and then, out of the blue, they decide to mail it to the dentist and don't even put the right name on the check. My dentist calls me to let me know that they have received MY reimbursement check mailed to them with their name on it.. this place is THE WORST!!!! Stuck in the past with the forms you have to fill out to make a claim. The claims take forever!!. The customer service is the worst.
A	Anna Pena Egle on Google ★ ★ ★ ★ ★ I love that we have insurance and get reimbursed...eventually. If they didn’t lose your email (which you obviously have a record of sending). Working with other insurance is much smoother but this is the one my husband’s employer uses, so it’s not like we have a choice. No one direct bills them. While they do accept claims through email there is no notification so you sit around for weeks waiting and wondering if they received it. Sometimes they didn’t (no explanation). So you have to resend and wait even longer. Claims normally take weeks (up to 6). Which is a lot when you have kids, are tight budgeted and need to pay things off. They are nice on the phone but really can only answer straight easy questions and don’t go out of their way to help. Always apologetic but don’t seem to actually care. Sometimes it feels like they are annoyed when you call. Again we are lucky to have insurance and it sure helps but they can smooth out there operations A LOT more if they cared about their customers experience.
G	G Malish on Google ★ ★ ★ ★ ★ It’s difficult to deal with the people who work here, when you can actually get a person on the phone, which is rare.. that person Can do literally NOTHING to help you. In the end, when you figure out for yourself which forms to fill out and send in, you hear NOTHING from them to let you know those changes have been made or that possibly you’ve made a mistake that needs to be corrected. AND BOOM there starts the cycle again to try and deal with a “customer service rep” only to cross your fingers they’ll be able to help you. Either way, I’ve never experienced any business run the way this one is. Never. I feel like employees are angry and make you feel like you’re irritating them.. so you need to hope you catch them on a day when they feel like helping. Or you’re screwed. Good luck!
K	Krista Starkell on Google ★ ★ ★ ★ ★ What a run around. Time to get with the times! I emailed my claim, never heard back, I phoned and was informed they mailed me an explanation of extra information they needed.... MAILED. Finally got the letters in the mail today (I already submitted the info needed) and it shows they were sent the day I called... two weeks after they received my claim. The information I submitted to them a week ago still isn’t on my “file” so they can’t pay me yet. It apparently takes 5-10 business days to add the date my own coverage started. Once it’s added they will MAIL the CHEQUE a few days later. When I called to ask questions about the explanation of benefits I didn’t get a legit answer and they talk like I’m an inconvenience and wasting their time. As someone who worked in customer service for many years this is not the way to treat or speak to your clients. I’d also suggest a website to submit claims, see your claim status, submit extra info needed, and a way to communicate if you need extra info. Maybe figuring out ways you can pay providers directly too, so we don’t have to fork over all our money and wonder when we will ever see it again. I requested a manager to give me a call and that hasn’t happened either.
R	Randi Cornish on Google ★ ★ ★ ★ ★ The absolute WORST company to deal with. Nothing is ever done right the first time, or second. Just give up already.
L	Louis on Google ★ ★ ★ ★ ★ I would give negative 20 stars but that's not possible . I feel like this is not what a benefits program should be and that no union member should have to put up with this joke of a program. I get that in house benefits Save money buy this service is so bad it may be time to pay someone else to do this for us as it has been terrible for ten years and getting worse. No reply on email for long periods of time. Wrong information, lack of care on their part and impossible to get through to on telephone. I feel it's a very real possibility they may just be encouraging people not to claim so more money can be kept and not paid out... time for change
A	A K on Google ★ ★ ★ ★ ★ I’d give no stars if I could. Put a claim in, it’s been over 5 weeks and they still haven’t even looked at it. I’ve emailed asking about it. And they still haven’t even touched it. Than there’s calling. Good luck getting a hold of anyone. And don’t fall for the whole leave a call back number. They never call back. Wish my union didn’t use this place. It’s garbage.