Francis Jewellers
4.2/5
★
based on 8 reviews
Contact Francis Jewellers
| Address : | 608 Broughton St, Victoria, BC V8W 1C7, Canada |
| Phone : | 📞 +87 |
| Website : | http://francisjewellers.com/ |
| Categories : | |
| City : | W |
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Joanne Payne on Google
★ ★ ★ ★ ★ My friend has been a customer of Francis Jewellers for many years. When I mentioned to her that I was considering redesigning my diamond ring, she recommended I talk to them. I am so pleased that I did. I worked with Rafal throughout this process, and I cannot speak highly enough of him. He made thoughtful suggestions, sent me sketches and photos, patiently answered my questions, and made me feel that I was in good hands. I received the finished ring this week and am thrilled. It exceeded my expectations. I would not hesitate to recommend Rafal and his team, and I look forward to working with them again. I already have some ideas :-) Thank you so much, Rafal!
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Mandy Rogers on Google
★ ★ ★ ★ ★ They did the most incredible job redesigning my wedding band so it fit with my engagement ring and they re-sized the fit. Excellent customer service and craftsmanship. They are my go to for jewelry!!!
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Ryan .Gray on Google
★ ★ ★ ★ ★ the new owner Rafal attempted to scam me. I had a vintage datejust serviced with crystal replacement. He charged me a quite high Price @ 700, but I thought it was easier than taking to Vancouver so figured ok sure. I receive it back 6 weeks later with a crooked crystal. I also noticed it doesn't look like an authentic Rolex but rather the knockoff aftermarket crystal. He assured me it was real, and was made by a company called GS. I then researched GS and discovered Gs crystals are the cheap knockoff aftermarket ones. I told him I know what's he's attempted to do, and he told me we will fix it for you. Gave him the watch for another 6 weeks, and he got the real Rolex crystal on. But wouldn't refund me for service. With all considered, that's the least he could have done. He almost got away with the scam, and he now is going to destroy the reputation of a 100 year old historical Victorian neighbourhood legacy
. UPDATE: the owner is accusing me of extortion because I want a refund and has contacted the police, I have been in touch with the police to provide the emails that show he is in the wrong and him admitting fault.
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Ariana Rushton on Google
★ ★ ★ ★ ★ Rafal and his team at Francis designed my wedding band and engagement ring from my Husbands scribble sketch. It is a gorgeous ring and I cannot imagine any other ring. Their attention to detail is phenomenal and the customer service is amazing. When I went in to design my husbands wedding band, I originally came in with a design in my head and when I discussed my design ideas to Rafal, he (thankfully) convinced me out of the original design because it was impractical and busy. Together, Rafal helped me design a new ring and I am so much happier with the design! I cannot imagine any other design and my Husband is in love with his ring. Highly recommend Francis Jewellers. They provide phenomenal service and can take your ideas and turn it into reality. Very knowledgable and kind people!
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Shelley Mollon on Google
★ ★ ★ ★ ★ I have been dealing with Francis Jewellers since 1977. Things have changed a lot and Mr. Francis is gone.
I had the need to go in to Francis Jewellers to have a small stone replaced for a ring I bought elsewhere. As it turns out, the setting needed to be repaired. Seeing this as an opportunity for change, I spoke to Rafel about creating a new one from my diamond ring and wedding band and my moms which I had recently inherited. Together we came up with a general plan and Rafel got an understanding for what my tastes were and how important it was to me. Today I received a call that the creation was almost ready. When I saw it I was elated beyond my expectations . Rafel created something absolutely stunning. I wear a beautiful reminder of loved ones lost with something that will be in my family for generations to come.
Thank you, thank you, thank you. Shelley
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Christine Baulcomb on Google
★ ★ ★ ★ ★ I was gifted a pearl ring from a dear friend. The pearl had fallen out. Francis Jewellers reset both pearls and cleaned the ring. I’m very happy with the outcome.
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Genevieve Tellier on Google
★ ★ ★ ★ ★ We visited multiple stores in Victoria to see who could make us the perfect engagement ring. Our search stopped at Francis Jewellers. Other stores seemed only focused on making a sale and getting our business. At Francis Jewellers we worked with Karen. She was very easy to work with and had great communication throughout the process. We were educated on the type of gem/metal we were interested in. We were given all of our options without any pushy sales tactics. They are very flexible in being able to create the design you have in mind. We ended up bringing in our own design inspiration and some sentimental jewellry we wanted to be incorporated into the ring. The goldsmith was able to do this perfectly for us. Francis Jewellers made us the most beautiful custom engagement ring that matches our design perfectly and includes our family gold. This process was so easy and done with care. I have gotten so many compliments on my ring, even from complete strangers, after only having it for 2 months now. We recommend this jeweller to anyone. They have the experience and knowledge to help you find or make exactly what you want. Thank you Francis Jewellers!
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Emma P on Google
★ ★ ★ ★ ★ Emma Barker-Sharp at Francis Jewellers made our engagement/wedding rings and we could not be more delighted with the work. She was also incredibly professional and helpful. Exactly the kind of service you're looking for when you're picking out very meaningful jewellery! If you're looking for custom work, this is a wonderful place to go.
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