Francis Home Environment Heating and Air Conditioning

4.8/5 β˜… based on 8 reviews

Contact Francis Home Environment Heating and Air Conditioning


38 Antares Dr Suite 400, Ottawa, ON K2E 7V2, Canada
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J Brayman on Google

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Bought a new Lennox furnace through Francis a few years ago and had to call them in for a warranty repair. Replaced some costly parts at no charge due to their purchase/ warranty guarantee; all within the same visit in a prompt, safe and professional manner. From sales to service, the HVAC component of this company is legit. Will likely use them at my next home!
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Brenda Wardle on Google

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Cory serviced our gas fireplace and furnace. He was on time, wore a mask, was very polite, and answered all our many questions. He provided significant additional information and options with no pressure tactics. Booking on line was easy and Cory came the next day. Thanks for excellent service!
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Francois Gelinas on Google

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I had an issue with my A/C and was able to schedule an appointment for the next day. The technician was able to identify and rectify the problem quickly. He wore a mask and boot covers inside the house. Very happy with the service. We have a maintenance contract with the company which helped with the scheduling and the cost. Highly recommend it!
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Todd Miller on Google

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My furnace stopped working over night. I called Francis Home Environment Heating and Air Conditioning to get a tech in to take a look at it. They were very polite and understanding on the phone and booked a tech to come take a look. They called an hour later and said they can get a tech to come ahead of schedule which was greatly appreciated. Garrison was the tech that showed up to my house and he diagnosed the problem, let me know the cause of the issue (faulty part that was under recall). He replaced the part and had me back up in running in no time. Garrison was polite, professional and efficient. Ensured everything was good to go and he was on his way. Thanks again Garrison! Excellent service!
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Lynn Bain on Google

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I can understand and appreciate why Francis Home environment has such positive reviews. Not only are they available 7 days/24hours a week, but really do care and are quick to respond back. My A/C stopped working properly during an early May heat wave and they contact me back within an hour of leaving an online message. They had a busy weekend of repairs etc.. but were able to book me an apt on the same weekend, seamlessly. Dean was amazing, friendly and professional, while taking no time to fix our A/C problems. He even called the head office to help me get a quote for a new A/C, when I asked him about it ( seeing our A/C is over 15 years old). Can't go wrong with this company and their fair prices!
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John Howat on Google

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We had Scott come over twice in the last month or so, the first time for a quick diagnostic and repair and the second time for annual furnace and fireplace maintenance. Scott was a pleasure to have in our home: he was both efficient and thorough, as well as extremely professional and friendly. He was happy to answer all of our questions and took the time to make sure everything was done right. It's a relief to know that we have friendly, trustworthy service only a quick phone call away.
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Paul Bimm on Google

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This is the second experience with Scott in the last week. In both instances he was extremely professional and very helpful with his explanations and suggestions. He was very efficient in his work and even did extras without being asked. His knowledge was excellent and I knew we had someone that would provide results without being sold things that would not solve our issues. I would highly recommend Scott (Byers) to any of your clients and certainly want him on our account in future! Excellent work Scott! Thank You!
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Jean Trahan on Google

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Francis Home Environment is worth the money for the after sales service alone. I was able to book the install of a gas furnace and hot water tank the week after I got the quote. They installed a humidifier on the furnace this winter and Matt, the technician who did the installation, was on time, efficient, cleaned up and left nothing behind. He was courteous and didn’t leave until showing me how to operate the humidifier and answered all my questions. Matt, like all technicians and sales representatives at Francis Home Environment are the best in the business. This is my third residence and the best service I’ve had in 25 years. I recommend this company’s services without hesitation.

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