Fitness Avenue

Name: Fitness Avenue
Address: 527 Wellington Rd, London, ON N6C 4R3, Canada, C, Canada

3.6/5 ★ based on 8 reviews

Contact Fitness Avenue

Address :	527 Wellington Rd, London, ON N6C 4R3, Canada
Phone :	📞 +998
Website :	https://www.fitnessavenue.ca/
Categories :	Exercise equipment store , Fitness equipment wholesaler ,
City :	C

527 Wellington Rd, London, ON N6C 4R3, Canada

Best Exercise equipment store in Canada

k	kellyjohn5 on Google ★ ★ ★ ★ ★ I inquired on line about a specific piece of equipment and got a quick reply that it was in stock and there was an assembled unit on the floor to check out . Drove there on the weekend and the 2 sales staff were friendly and knowledgeable without being pushy "salesmen". Prices are competitive and I ended up buying more equipment than I'd actually came for. Olympic weight selection was a little low due to before and after Christmas shopping but I chose some that were on display. The one sales staff pointed out that 1 of the weights had mild damage from shipping and would have new ones later on in the week. The damage was so minor I took them anyway. 1 of the items I was interested in was not in stock but could be there by the following weekend (or sooner), so we bought it too and will be going back to pick it up if not more additions to our home gym.. The guys helped load all the boxes into my truck. Excellent place to check out if you are looking for any fitness equipment. Helpful staff, great selection and convenient location.
M	Max Chang on Google ★ ★ ★ ★ ★ For their online store - since this seems to be their main location i'm just going to leave the review here If you bump into any issues after receiving your product, just forget it. Customer service is the worst I've seen, to the point where I've asked my credit card company for direction and more options. I wanted to support a local Canadian company, and I still do...but it is not even close to worth it when dealing with this company. You can talk about COVID-19 and response times, but I am not only talking about the response times. The quality of your responses seem to be drafted by people who have no idea they're in a customer service role. I've sent multiple videos containing evidence of a defect, and it has now been 2-3 weeks since the "technician" had an opportunity to take a look. No response at all. I am more than willing to adjust my review once I get someone to actually address the issue, but jeez that might only get a boost to 2 stars at this point If you do respond to this review, no I do not want the contact information of your support team. I have clearly contacted them already. I say this because you responded to Jeff with your contact information when it is abundantly clear that he's already contacted you. They also only filter in good reviews on their products, so please be skeptical when looking on their website. My completely reasonable negative review of their product was submitted over 2 months ago and is not visible
T	Thomas Kalbfleisch-Mancini on Google ★ ★ ★ ★ ★ I purchased Am-Staff equpiment second-hand and was looking for a few replacement parts for the equipment. I would have purchased the equipment new from Fitness Avenue, but unfortunately they were sold out of the pieces I was looking for (this is no fault of their own, I understand there is higher than normal levels of demand). I emailed Fitness Avenue twice regarding ordering replacement parts and never received a response email. I was dissappointed by their inability to respond to my emails as I was interested in ordering from them. As a business, if you direct people to reach out to you with questions via email, it is important that you actually respond to the emails customers send. Prices and selections on the website are great, just wish customer service was as important.
T	Tyler O'Brien on Google ★ ★ ★ ★ ★ Awful service. I submitted an order and did not receive any updates regarding shipment after a full 5 business days, despite their website claiming orders are processed in 1-5 business days and that there weren't any issues/delays. So, I contacted them via email, but didn't receive a response until another 2 business days passed (despite their claim they respond within hours). It took 7 business days to receive a tracking number, but the package wasn't actually shipped out until 13 full business days had passed. During the period between receiving only a tracking number I sent an email asking when it would be handed off to the courier, which was 3 business days ago, but I have not received a response to that. However, the package did arrive, and one of the dumbbell collars is defective, and is not something that happened in transit; it was defective when Fitness Avenue packaged it. Three of the other items—barbell clamps—are also low quality garbage. Don't order from here.
S	Steve on Google ★ ★ ★ ★ ★ Don’t fall for the misleading 2-5 day processing times. I can’t comment on the quality of products and customer service has been reasonably responsive, but if you’re like me and thought ordering from a business within Ontario would mean faster shipping, think again. I’m at two weeks of waiting and although I have a tracking number finally I have no estimated delivery date and the tracking number is only for 1 out of 8 items. Also, local pickup is only available Mon-Friday from 10-5... I thought that paying over $200 for shipping was fair if I could get my products in a reasonable amount of time, but now I can’t help but feel a little ripped off. My advice for Fitness Avenue would be to state clearly on their site that customers should expect significant delays due to Covid 19 and extremely high order volume so expectations are set correctly.
N	Nolan Hutchison on Google ★ ★ ★ ★ ★ Bought amstaff fitness functional trainer. There were imbalances in the machine. Had to buy 2 new screws to fit cuz the holes they drilled were off. Some were brutally forced thru. Due to this, the poles the smith machine bar go up are uneven, so the smith machine bar lifts uneven, which is a good way to screw yourself up if you actually use it. Dont buy from these guys. The products and how they make them are cheap, and you risk running into issues..
G	GRIF on Google ★ ★ ★ ★ ★ This store has lots of racks and good custom service. Went here to buy a home gym for myself. Their prices were pretty good compared to anywhere else. They have a wide selection of racks and weights. They don't have very good bars. The employee ended up helping me find the equipment I needed. I returned most of the weights I bought and ended up getting coated iron. The return policy was easy to do and I had no problems. They are probably the best priced racks. I would suggest going elsewhere for bars though.
F	Frank Zeng on Google ★ ★ ★ ★ ★ High quality product and very friendly staff! Bought a Armstaff V7 bench, immediately impressed with the quality of the bench. Very sturdy and works perfectly for my exercises. The staff is also very helpful. 1 weeks after I bought it, the bench is on sale. No problem for the staff to adjust the price. Overall very satisfied and will definite recommend it.