Fisher Glen Animal Hospital

One of the worst customer services I've ever heard of. I have a very small and energetic 6 lbs puppy, and I make a conscious effort to not pick him up. I saw one of their employees walking around with my puppy on their lap after being neutered, so I complained. They called us today. Here's a few of their excuses the vet said to us: "It was to protect him from breaking his teeth" -> We brought him in a perfectly safe and comfortable carrier. Why not leave him there? -> So to protect his teeth you're risking him getting hurt in other ways? (falling from someone's lap) -> What about 30lbs+ dogs? Do you carry those around too? "He was very agitated we were trying to calm him down" -> While I appreciate the thought, he was sedated. We picked him up at 3:30pm, it was only at 6 or 7 before he got up on his feet for the first time. When we got him he couldn't even lift his head. I was just expressing a concern for my puppy's health. But they don't appreciate being criticized, and after running out of excuses they started attacking us with things like: "So next time we let him break his teeth ok?" "You're trying to tell us how to work" "I'm a doctor I know better" They didn't have a reasonable excuse for this situation, instead of apologizing and take this as an opportunity to improve, they attack us or "flex" their titles (like you need to be a doctor to know that a 6lbs puppy can get hurt if he falls from someone's lap, come on). The vets seem to know what they are doing, both from the reviews and from my (short) experience with them. But the fact that they put their ego above my concern over my pet's health is a REALLY BIG red flag. Beware.

We've been visiting Fisher Glen Animal Hospital since they first opened. Always professional, friendly and caring, this clinic has a warm and helpful staff. There is not enough room here to write about the generosity they've shown us over the years. I feel so fortunate to have our furry friends cared for by compassionate people who truly love what they do!

Fisher Glen Animal hospital the Dr Margaret baar, Dr Jane gates, Are awesome doctors with my past dogs and present dog I have they are well knowledgeable and very polite and answer all my questions I have or any concerns I may have with my new dog and there staff are great as well with my past and present dog. They make my dog feel comfortable on whatever they have to do. I had the pleasure on meeting they new Dr Tara betnaza the other day when I had to drop off my little dog I wasn't able to go into the vet because of covid so we did a zoom chat so we can tell me what she was doing to do. And she was awesome either my dog and he was comfortable with her and she answered all my question, and was very knowledgeable as well. My dog is in good hands with this veterinarian hospital. ❤❤❤

Amazing experience. Dr. Baar was amazing and so was the vet tech!! Watched our appointment through FaceTime and my Blaine was soooo happy and getting so many pets and cuddles!! So happy! Very happy cat momma!!

So sweet with my nervous dog. They FaceTime so you can watch the appointment even though you can't go in. They were very thorough and made sure I knew exactly what was going on and what options were available. Clearly care about your pets

My little guy had an ear infection and we ended up getting an appointment the same day that we called. We appreciate all the help and the amazing staff at Fisher Glen! The appointment went well and we were able to watch our guy from an iPad they provided us since we were not able to physically go with him due to COVID, which is rad! I would recommend this establishment 100%. ?

Such a wonderful place with amazing staff that clearly love what they do. I've been bringing my mastiff mix puppy Doug there and the care has been amazing. Not even considering looking at other options right now. Even Doug loves it there and he's getting stabbed with needles every single time.id recommend this team to anybody.

The actual veterinary services have always been good in my experience. However, I recently needed to schedule a dental cleaning for my dog. I was quoted a price in Feb 2022 that was 39% higher than a quote I was given 14 months earlier for the exact same service. I called the clinic to inquire and was told they were matching Ontario suggested fee guide. My previous visit I was also billed separately for a service that I had formerly received free as part of the annual check up. The clinic was recently bought out by a large corporate veterinary organization (2 years previous I was told on the phone) but I was assured this had no impact on pricing. I would suggest that the staff and service are still good. But a push is on to squeeze the maximum $$$ out of their clients for the new corporate owner.