Fido

Hello, I was a Fido customer and had an account with Fido (797857448). Since the Fido network was poor in most parts of June I had to move out of Fido and tried to move into Virgin mobile. However, I returned back into Fido on June 22nd and was enrolled by an agent named Sushant at the Westeny Heights Plaza, Ajax. He told me that there will be a setup fee of 40$ on the account which will be refunded by the next or the 2nd bill cycle. However, the poor network issues persisted and I had to move from Fido to Bell on July 11th. After re-enrolling into Fido I got my 1st bill on July 6th for the period of June 3rd - July 2nd & the 2nd bill on August 6th for the July 3rd - July 11th period. The August bill had a refund of $73.23. It contained the credit for the amount we did not use. However, it was missing the service setup fee. This was actually our 2nd bill and as per the promise provided by the customer service agent, I should have received the additional credit of 40$. I called customer care immediately at that time and was given a refund of $40 credit in my account On Tuesday 25th August I spoke with an agent and he told me that he will pass on the message to the back office team who will contact me with a response by Friday. I was left with a voicemail on Thursday that I need to speak with a customer service representative. I was able to call in the evening time and after a prolonged hold of 45 minutes, I finally spoke with the agent. She took a long time to go through the notes and repeated the same stuff which the agent before her repeated to me. She told me that the 73.23$ was refunded as 40$ credit in the account and 33.23 was given as a cheque amount. I was aware of the fact. But, in no way, it meant that the amount of $40 will be deducted from the original cheque of 73.23$. She told me that the customer care can't do much about it and I have to contact the store. I tried telling her that this is not my fault but it is the agent who should have been clear at the time of re-enrolling me into the Fido account. She kept telling me adamantly that it all depends on the discretion of the store and the agent's notes. I was furious and disconnected the phone since I did not know how can I pursue her. Today, in the evening I called the Fido store at Ajax, but the agent at the ajax outlet was very rude, impatient, and hung up the call on me. Then I spoke with a Fido agent and he also did not pay any heed on the matter. He kept me on hold and spoke with his supervisor. His supervisor told him that since I did not stay with Fido for aa good amount of period I will not be given the setup fee. Now it is not about the money, but more about integrity. The agent on Tuesday did not inform me about this, neither did the agent on Thursday. Moreover the agent at the Fido outlet, AJAX did not mention this to me when I enrolled in Fido. Fido is only interested in their business and is not giving proper info to the consumers. They had kept me in total oblivion and things are being made up now, which should have been clear at the very first step. I was told that the amount will be refunded by the second bill cycle. My second bill did not reflect any sort of credit for the setup fee. I will not like to be a consumer of a company that has no moral ethics.

I just wanted to give recognition for an employee by the name of Amanda. I had the pleasure of meeting her yesterday and she really helped me with my new phone purchase. Amanda was very kind and knowledgeable. She definitely is an asset to your store!

I’d like to start off by emphasizing just how well I was treated. And I came out of the store with new knowledge and was satisfied with the service. Elias was the gentleman that helped me. He listened and was flexible. I got myself the best choice by expressing my budget, wants, and needs. To which he gladly listened to with an open mind. Thanks again for the great service during these dire times?

I had very good experience at this location. I wanted to get a new Samsung S21 phone. The process was easy and the service was excellent. I had the pleasure of being helped by Elias. Yes they have a limit of capacity because of COVID. So please be patient.

Went in for express pickup. Covid guidelines were followed and the whole transaction was pleasant. Thank-you Kamal for all your help.

☹️ Spending hours again, trying to get assistance from Fido's Customer Service live chat. I upgraded my devices and plans. They offered me discounts and accessories. It seemed to be a great deal. Now, my bill is being charged without any discount applied. And the explanation is that they will issue the discounts in the next bill. Does this sound fair and right? This is a disrespect to the customers and only shows Fido negotiates in bad faith.

I've been buying phones for years with Rogers and Fido but this location is one of the best because of Amanda. she was very patient and really nice, recently purchased few phones for my family she took care of every single one of them and make it so easy for me. I really appreciate her work and also she's the best salesperson I have seen so far. if you want best service please see her.

Went to Ajax store at 10:30 this morning - it was closed until noon for some circumstances. That was fine. Called at 1:30 to find if they were opened and was told yes. Said we would be coming over - get there at 2:05 - sign on door - closed for a break until 3:05. Called again at 4:15 - they said they closed for 45 minutes - no it was an hour - they couldn't explain why they didn't tell me they would be closed for that hour so we could avoid it. If we lived close - no issue - but we don't. We made two useless trips to this store. Won't be going back!