Fido
2.6/5
★
based on 8 reviews
Contact Fido
| Address : | 705 Saint-Catherine St W Unit 2136, Montreal, Quebec H3B 4G5, Canada |
| Phone : | 📞 +8 |
| Website : | https://www.fido.ca/stores/montreal/montreal-eaton-centre |
| Categories : | |
| City : | B |
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Mohammad Mohammadi on Google
★ ★ ★ ★ ★ It is a pity that there is no 0 here; in fact, if I am going to be precise, I would go -5 or lower. I am actually taking my time to write a review for this company (Fido) and particularly, this store, to express my utmost disappointment and dissatisfaction with Fido and its representatives while advising fellow customers to avoid this company and its representatives.
Right now, I am with Chatr and I have phone calls from Fido to move to their services. Every time, their offer is disappointing and overall, they have taken a lot of my time, wasting it with useless offers. The one and only time that they offered me an acceptable deal, I had to waste about an hour of my time, waiting on the phone only to hear that I had to go to a nearby store to buy the plan.
I went to this store: first of all, the lady was rushing with a minimal respect to the customer; as another reviewer pointed out before, it feels like you are bothering them when you go to their store. As a customer, I need to feel more welcome especially if I'm willing to spend 2000 CAD. Moreover, she would not go through the promotion list and make an exact offer unless I mention that my friend who happened to buy the same plan the other day. And as soon as she found a problem with my IDs (which could have been solved easily), refused to give me the service, yet wasting another hour of my time.
Terrible experience with the company and this representative store.
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Davina C on Google
★ ★ ★ ★ ★ I had an issue with my Fido internet and called their customer service line. Initially I had a terrible experience I was left on hold for 2 hours only to not speak to anyone. However when I was finally able to speak to someone I had a very pleasant experience. Marc Rizkallah at the Montreal head office was such a great help. He addressed all my concern in a timely manner and shows general concern for my issue and made me feel well talked care of. I want to thank him for his service my interaction ID is i543096973. Thank you again Marc
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Allan Martin on Google
★ ★ ★ ★ ★ Absolutely WORST experience ever. I have never been so disrespected by a retail store as the people who work at this place. Was about to be new Fido customer. Tried purchasing 2 lines and 2 phones online, account was created and validated but order didn't go through. Agent told me sorry they had sold me out of stock phones.
I am still excited with the expectation of having new phones. Called the last Fido store that had the phones in stock and kindly ask them to keep 2 iphone for me. I take 1 hour of my day to go there, annoying lady doesnt bother checking my account to confirm my information and says my 1 piece of ID is not enough. Tells me to come back on the next day with 2 IDs.
I lose another hour coming back and to my surprise, they had sold my iphones. This random little clerk has the guts to say her "manager ISABELLE" told her to remove the reservation stickers because I had been there and had given up on them. No apologies, no replacement offers, no solution, NOTHING. I don't even know what is more infuriating, the lying manager or the disgusting attitude of this clerk.
Bottomline: 2 hours wasted during COVID, no phones and 100% frustration. Fido service is bad and this store is at the top of their leaderboard. Avoid at all cost.
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Nao Takeda on Google
★ ★ ★ ★ ★ I felt that one of their associate was careless and not very knowledgeable.
My husband and I went there to get new phones. We got there a little past 7:00pm and it took until past 9:00pm. The wait time was very painful with a baby. Everything was so rushed because they were closing at 9. The staff made me sign the form without letting me read, she just briefly explained what we will have and how much we will be paying. After we came home, we read the receipt and the price we were told was off by a lot. We called fido customers service a few times to get more clarification and found out that we were just told the wrong price.
Of course this is my experience from a single visit. There could be many other staff who provide great service, but mine was bad.
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Chlamydomonas Chlamydomonas on Google
★ ★ ★ ★ ★ They wrote that they close at 9:00 pm, i came at 7:10 pm and the store was closed! This was very inconvenient!
Hey Fido! Hire someone who could respect time and customers!
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Chiqui Diaz on Google
★ ★ ★ ★ ★ I call to this number and a person very impolate said to me: THIS IS NOT EVEN FIDO YOU HAVE TO CHECK BY YOURSELF ON INTERNET....I said to him....i check on internet and this is the number that appear....very bad service.
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k on Google
★ ★ ★ ★ ★ getting screamed at by a high schooler and then ignored while she plays on tiktok at the desk this is your place!
update: i will give an extra star as I returned to the store the next day to resolve my issue after walking out on that other employee and was pleased to have been assisted by Lynn who was full of class and far more professional and helpful! Many thanks to her! However the behavior of some of your other associates remains an issue to be addressed.
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Richi Andino on Google
★ ★ ★ ★ ★ Greediness in this company is the worst. They charge fees for almost everything. Wouldn't be surprised if they charged for every sunray that hits earth. As I now see, 75% of the reviews tell the truth, do not trust this company. They scam you off and they tell you it is your fault. They gave me a faulty phone and they forced me to pay the amount because it wasn't their fault. Plus, their offers are overall bad and are not inclusive. They go on and rant about how cheap is fido but when you compare it to others like Telus or Videotron, their offers are way more expensive. A Samsung published 8 years ago will cost you around 80 bucks, easy. Do not trust this company, they will take your Money away, saying it was theirs the whole time.
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