Factory Optical (University Park Dr) - Regina

Name: Factory Optical (University Park Dr) - Regina
Address: 518 University Park Dr, Regina, SK S4V 2X7, Canada, V, 4, Canada

3.4/5 ★ based on 8 reviews

About Factory Optical (University Park Dr)

The trademark FACTORY OPTICAL is used under agreement with Factory Optical (1980) Ltd. and is limited to use by this Company in the Province of Saskatchewan. Affiliate operations to this Company trade as Optiks International outside the Province of Saskatchewan.

Contact Factory Optical (University Park Dr)

Address :	518 University Park Dr, Regina, SK S4V 2X7, Canada
Phone :	📞 +7978
Postal code :	4
Website :	http://factoryoptical.ca/
Categories :	Safety equipment supplier , Optometrist , Contact lenses supplier , Eye care center , Optician , Sunglasses store ,
City :	V

518 University Park Dr, Regina, SK S4V 2X7, Canada

Best Optician in Canada

N	Nicole Rondeau on Google ★ ★ ★ ★ ★ The atmosphere at this store is so accomodating, professional, friendly organized and clean. Erica was the best, giving us exceptional care and advice and helped us pick out the best glasses suited for us and we left feeling confident in our choices as well as incredibly informed. We will definitely be back here to get glasses again!
P	Paul Caesar on Google ★ ★ ★ ★ ★ I am not sure why previous reviews say bad customer service??? I went in today with my new prescription. I was assisted after a mere 30 seconds wait. I was shown the range of frames and was assisted in choosing. It was fantastic when I liked a frame and was told no. It's so refreshing to get great advice so we did the deal the same day. The store is beautiful too. Really wonderful experience. Thanks all.
K	Kelsey McDonald on Google ★ ★ ★ ★ ★ I had a great experience with Factory Optical! The staff were friendly and very knowledgable. Hallie found the two pairs of glasses that I purchased and am IN LOVE with! She made the process very easy. I received the glasses the next day! It was a very enjoyable experience and I will certainly shop here for my next pair!
A	Adrien Duquette on Google ★ ★ ★ ★ ★ This is the first year in more than a decade of buying glasses from here that I chose to take my business elsewhere. I felt the customer service has declined significantly and didn't feel the customer care as I always have in the past. The still have a great selection, and the store is well set up and presentable
J	Jesse Chartier on Google ★ ★ ★ ★ ★ It is January 11th 2022, I need new glasses. Went here as I always have since I could remember. Customer service was garbage. My family and I live out of town about 40 minute drive. I needed to get my eyes checked for the prescription I need. They told me the lady leaves at 5pm. It was 4:30pm by the time we picked out the 2 frames, and they told me they shut down for the day. I explained to them I live out of town, and it's very difficult to hall around 2 kids 40 minutes away and seeing that we still have 30 minutes till the lady is off. They did not seem to care at all, nor would they give any positive customer service towards us. As I said earlier, I've been getting glasses there since we had a factory optical in Regina. Customer service use to be a good thing there, but now it's gone down hill.
G	Garret Brown on Google ★ ★ ★ ★ ★ Hallie was an amazing help getting my glasses picked out fitted and provided me with a great customer experience, it had felt like I was the only one in the store. Amongst picking out my glasses and getting me all arranged once I had made my choice my glasses had showed up in a very timely manner came in sooner than what I was told and hallie helped me get them all fitted for comfort, very kind and polite experience from this employee. Will be back again for my glasses because of the hospitality and personal experience
B	Benjamin Stoudt on Google ★ ★ ★ ★ ★ I recently picked up a pair of sunglasses and a pair of regular prescription, with many thanks going to Elizabeth and a few other very helpful ladys in picking frames that I am thrilled about. The whole experience involved very little work on my end and I received a message earlier than expected once my glasses were ready for pickup! A very welcoming and professional environment!
M	Marc Brick on Google ★ ★ ★ ★ ★ I have shopped at this location for many years and always receive exceptional customer service. This time, Hallie and another colleague of hers helped me and they got me set up with eye appointment, contact fitting, and glasses all in one shot efficiently. It was so easy I decided to do it all at once without shopping anywhere else. Thanks for always being super friendly and helping me find the right pair of glasses, great job!