Evolution Whistler

Unable to help with maintenance issues Great accommodations and beautiful rooms but our fireplace control was not working and called the front desk and there was not they could do for us until the morning. We had a very very poor sleep because of the heat windows and doors open but it was Double sided fireplace I our room.

Stayed in the 2 bedroom and 3 bedroom condos with the family and it was amazing. Fireplace, lovely kitchen heated floors and clean bathrooms. Walkout balconies for all bedrooms. The only complaint is the fire place thermostat was not working and called twice but no one showed up then walked in the rain over to the check in building to complaint, someone finally came over and replace the batteries. I will definitely go back and stay at evolution lodge.

The suite was perfect, it had 2 huge bedrooms with separate attached bathrooms with each room. There was an awesome living room and a full size kitchen with full cutlery and equipment. It was like being at home completely. The hot pool, steam and sauna were also so luxurious and fun. The location is perfect and very close to the Whistler Village centre.

The room was dusty and had our sinuses acting up. When we came back from our dinner we found the room to be quite stuffy so we wanted to turn on the split AC. We called the front desk to ask how to use the split-type AC. The front desk person at first just asked us to use one of the switches on the wall but none of the wall switches controlled the AC. We called back and they told us that they'd send someone to check it out. In the end, they called again and told us to just open the windows. So much for service

Beautiful condo with luxurious soaker tub. Wish I would have remembered my swimsuit to check out the hot tub. I wish there had been coffee in the room. There was tea, but the coffee was missing. Got there after Tim Horton's had closed and it was torturous to see the coffee sign staring at me all night. Also, wished the curtained were motorized because there were a lot to open and close, but that is such a first world problem. Had a nice stay.

TLDR: bedding saturated with cigarette smoke, couldn't sleep. Asked for extra night compensation but only offered half refund. 2 night ski trip ruined since skied for only 1 hour due to exhaustion. Sorry for the lengthy review but wanted to detail everything so the management can't reply by blaming us for this and that. Unit 105 cigarette smoke saturated furniture in bedroom. Pillows, mattress, comforters you name it. The room itself smelled slightly of cigarette smoke but was heavily masked by air freshener. Hotel advertises as smoke free. Not true. They don't have smoking detectors. They only rely on cleaners which pretty much just sprays more air freshener to mask the smell. Most hotels do that. Couldn't sleep because it was like sleeping in a cloud of cigarette smoke. My child of 11 already asleep by 9pm in living room to ready for early 8:30am skiing. I went to bed by 10:30pm but couldn't sleep and broke out in hives from nicotine allergies by 11:30pm. Called front desk at 11:30pm to confirm a room change for next day since changing rooms at midnight would ruin my child's sleep. By next morning before 8am called to confirm room change and wanted to speak to manager. Manager doesn't come in till 10am. Busy packing for room change by around 9:30am. By this time my wife and I haven't slept a wink. Finally unpacked and wiped down room due to covid protocols. Around 10:30am at which time we finally got hold of manager. Asked for extra night compensation since the whole trip was ruined otherwise. It was 2 nights stay for 1 day of skiing. Driving to Whistler and back in bad road conditions is hard to do day trip. They only offered free night parking. What a joke. I can park free at home. Ski trip ruined anyways. Might as well have stayed home. Talked to 4 more levels of supervisors since each couldn't make a decision. Repeated the story to each. By this time it was 1pm. Finally they just emailed us that they can only refund half of first night stay and free parking. That half is not the price we paid. It's half of what they received from Expedia. So finally we tried to ski with zero sleep, pack and unpack to move, covid sanitize new room and 3 hours of waiting and negotiating for compensating us an extra night but to only get half back. Skied 1 run and everyone exhausted. Total waste of tickets. Entire trip ruined. Everytime we asked for extra night compensation they pretty much blamed us for not calling in earlier to change rooms. We told them the room has hints of cigarette smoke but heavily masked by air freshener. Living room was ok but it's the bedroom furniture especially the bed and it's pillows and linens that are saturated with cigarette smoke. Claims the cleaners didn't report anything but the heavy use of air freshener tells otherwise. I was taken to 2 other rooms, 204 and 205 before confirming room change. 205 had cigarette smoke hints too and air freshener use. As a side note, the washroom plumbing is very loud. You can hear every flush of toilet from all the floors above. Unit 204 which we moved to had fur ball in the bathtub. On a good note, all the staff we have encountered were very pleasant and polite. From the room cleaners to front desk reception at Legends. Yes even the managers and higher up supervisors on phone calls. Just very hard to negotiate and for them to understand your frustrations.

Pros - great room, 2 full bathrooms and washrooms, fully equipped kitchen, everything is clean, great pool/gym/game room. Cons - no reception (it’s in another hotel), no bathrobes/slippers, they charge money for extra coffee/tea. An incident we had with them - after ordering extra coffee pod they just walked into our room in the morning. No knocking. They later claimed they knocked 4 times but I was sitting in the living room and there were no knocking. Another thing - Worst Pillows Ever! Stiff and huge and not comfortable at all. Gave me head/back pain for a while.

We stayed In the 2 bedroom suite. For a place they called a Hotel you are defiantly on your own here. We stayed for 5 days 4 night and the room was not cleaned 1 time. Front desk staff was not helpful and there is literally no staff in the evolution. If you have children you need to be EXTREMELY careful! the radiant baseboard heaters will burn your children if them touch them. I will mostly likely be selecting a hotel with more customer service for future stays.