Escape Route
4.5/5
★
based on 8 reviews
Contact Escape Route
| Address : | 40222 Glenalder Pl, Squamish, BC V8B 0G2, Canada |
| Phone : | 📞 +898 |
| Website : | http://www.escaperoute.ca/ |
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| City : | B |
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Graham Gibson on Google
★ ★ ★ ★ ★ If you’re looking for a ski shop - you’ve found it. These guys are professional and experienced, and their staff is super accommodating to your needs. I was needing a pair of bindings mounted same day for a spring touring mission, and they were able to make it happen!
I also need to give props to these guys for staying open while will providing tons of social distancing and safety measures. Overall, super impressed and will absolutely continue to come back in the future!
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Bri Guy on Google
★ ★ ★ ★ ★ I stopped in to Escape Route Squamish today with a question about my Pomoca touring skins. I described the problem to James and then proceed to rambled on about stuff, James listened to me go on and effortlessly brought me back to addressing what original brought me in to the shop. Big Thank you James! Problem solved.
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Jess Carroll on Google
★ ★ ★ ★ ★ Had a great ski boot fitting experience here. Very personable and not intimidating at all! Super friendly, knowledgeable and professional.
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Craig Berndt on Google
★ ★ ★ ★ ★ Terrible service, arrogant and discriminatory and rude staff, one of the worst stores in Squamish.
First of all ” escape route owner “, let’s not find ourselves lying, you did not actually witness the exchange I had with your staff, so being defensive and making claims you did not witness yourself is dishonest, secondly, your store policy does not supersede Canadian Law as much as you wish it did, we have laws against discrimination and thirdly, I’m not responsible for your staffs or your customers "safety" that’s ridiculous.
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David Ng on Google
★ ★ ★ ★ ★ Superb customer service with an excellent selection of quality outdoor products in such a compact store at reasonable prices. They take customer feedback seriously, and strive to constantly evolve to deliver the best experience for their clientele.
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Horia Dumbraveanu on Google
★ ★ ★ ★ ★ We love this place. The staff is great, knowledgeable and goes above and beyond to get help you with your shopping experience (if you need it). The store has a lot of great stuff and is up to date with new products. Great shopping experience. ❤️
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Rob Krauzig on Google
★ ★ ★ ★ ★ After several pages of forms links to guest lists etc just to rent a pair of snow shoes for a few hours, I can’t get a receipt that actually shows what I paid for. Their receipt includes the $150 deposit and doesn’t the enter it as a negative value on a new line or do they delete it after it’s been returned and verified undamaged etc.
So I’m stuck with a receipt that shows I paid $172.40 not the actual $22.40 I paid after returning the shoes 3 hours later. Their customer service rep gives me convoluted excuses saying “If you look at the amounts charged, you will see that the GST and PST taxes are only applied to the snowshoe rental price of $20.00 “ lol actually you do not charge taxes on a rental deposit regardless and why would that be how a customer figures out the actual amount paid??
The trouble is I need to submit the receipt to get reimbursed. I think whoever runs this ship is so concerned with reams of paperwork they overlook the simple things like providing a receipt that actually reflects what the customer actually paid.
The store experience was good, just no paperwork at all which was a bit strange.
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Adam Morrison on Google
★ ★ ★ ★ ★ Great shop with top end product and amazing staff to help make the right decision! Every experience I have here has been positive - highly recommend!
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