Ernest - Centre Rockland
4.1/5
★
based on 8 reviews
Contact Ernest - Centre Rockland
| Address : | Centre Rockland, 2305 Chem. Rockland, Mont-Royal, QC H3P 3E9, Canada |
| Phone : | 📞 +788 |
| Website : | http://www.ernest.ca/ |
| Categories : | |
| City : | P |
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Hamza Y on Google
★ ★ ★ ★ ★ Great customer service. The staff is very helpful. Prices are little high but considering the material and quality it is necessary.
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ody252 on Google
★ ★ ★ ★ ★ SCAMMERS!! I bought a sweater as a Christmas gift a few days before Christmas. I went back on boxing day and found the exact same shift 50% off. The sales person told me I could bring back my receipt and get reimbursed the difference. When I went back, the store manager at Rockland, Albert, gave me every excuse in the book. He told me he was not allowed/able to do the price difference. I then said to him I want to return the sweater. He then had the nerve to tell me that, even though I have the receipt and proof I boughht it at 100$, he would only reimburse me 50$, hence the store wins 50$ (my 50$) and I am left with NO SHIRT and -50$, What the..?? After telling him that what he just told me made absolutely NO SENSE and that I told him I work in retail as well and NEVER have I heard about such a thing, he told me he was just an employee, began speaking to me rudely and told me if I had a problem to call the head office. Completely unprofessional, not a people's person and just a disgusting personality. Ernest, this man makes your brand and store look bad and if this is really your policy, then you are scammers! Worst experience ever and during the holidays! I will not be buying anything from your store in the future and rest assured, will tell everyone around me not to either. Very disappointed with the store manager and your customer service. I will be calling head office Wednesday morning!
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Meir Tsafri on Google
★ ★ ★ ★ ★ Best service. Good price. Thanks
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Haig N on Google
★ ★ ★ ★ ★ Visited this store several times in the past.The greeting I received tonight by Maria and Julie was just beyond exceptional. So professional, smiley and patient. Definitely recommend this store. Can’t wait to rock my new jacket and and socks. Thank you girls!!:)
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Sof Ian on Google
★ ★ ★ ★ ★ My visit to Ernest Rockland was excellent, largely due to a gentleman named Raphael who assisted me from beginning to end. He has solid and actually knowledgable advice.
He's not pushy, actually shows you items that are in your taste and correct size all the while being very sincere. If something didn't work, he understood right away without me having to voice my concern and made sure that I was satisfied. He helped me choose formal wear for an important event; I was very satisfied and was confident in his choices.
Ernest management, please value your employees and keep people like Raphael happy and satisfied, and you'll continue to have happy and satisfied customers.
Thanks Raphael again! We'll be back for sure to this location!
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Todd Pronovost on Google
★ ★ ★ ★ ★ Good sales price at end of January on suits. Store manager set me up for a while. Nice clothes. My girlfriend recommended that I go there. Good suggestion.
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Google Person on Google
★ ★ ★ ★ ★ Zero customer acknowledgement. As if there is NO ONE working in the store. We walked in, no one said anything, tried a pair of pants on, by ourselves without anyone showing us to the dressing room, came out and put the pants back on the rack since no one was interested in handling the cash.
You should fire all the people working there , they do nothing anyways....
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Vahid Gh on Google
★ ★ ★ ★ ★ Good staffs. Good quality of products specially with up to 70% of the Christmas discount
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