Enterprise Rent-A-Car
3.4/5
★
based on 8 reviews
Contact Enterprise Rent-A-Car
| Address : | 505 MacKenzie Blvd, Fort McMurray, AB T9H 4X3, Canada |
| Phone : | 📞 +78798 |
| Website : | https://www.enterprise.ca/en/car-rental/locations/canada/ab/fort-mcmurray-northstar-ford-c536.html%3Fmcid%3Dyext:245709 |
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| City : | H |
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Anna Marie Kitane on Google
★ ★ ★ ★ ★ We booked an SUV 2 months early so that we will get the car but when we tried to confirm 2 days before the date they say that it is not available and there's nothing they can do about it. But we got a text notification on the same day to do it early for less hustle on paperwork but when we went to there to get the car its not available, the employee gave us the manager card and said you can call the manager yourself for complains and talk to the manager, so we said why don't you call the manager and ask what ca can do for us, then he said he can't do it because the manager is on vacation. So what's the point then???
the reason why customer try to book early so that it can be reserve early and knowing there is a reservation for the said date the customer will get the vehicle he booked for, RIGHT???
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Aly Robson on Google
★ ★ ★ ★ ★ Branch Manager Ash is incredibly rude! Very poor customer service right from initial point of interaction. Loved Enterprise for years, usually great service but Avoiding this location moving forward!
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Creds on Google
★ ★ ★ ★ ★ DO NOT RENT FROM HERE!!!!!!! I wish I could rate this 0 stars. This branch has the rudest manager, Ash is his name, I've ever met in my 41 years on this planet. Twice now in the past 2 months I have booked vehicles, and then confirmed multiple times in that phone call that there would be a vehicle for me. Twice now I have had to pay for a cab only to be told by them that they do not have a vehicle for me. Im out $127 in cab fees and did not get a vehicle. Ash, the branch manager, was EXTREMELY RUDE on the phone and didn't care at all that I needed to pick up my wife and son who have been out of town helping with a severe family emergency. Avoid this business at all costs! Just read other reviews to see its a common theme from here. I will be contacting the BBB about this business.
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Adham Ibrahim on Google
★ ★ ★ ★ ★ Overall positive experience. I've rented few times over the years, including through insurance recently. Absolutely no issue, everything as discussed. Look forward to renting again.
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Surinder Saini on Google
★ ★ ★ ★ ★ This is the third time in the last two years I have rented a vehicle from Enterprise. This time I rented Ford Expedition for ten days, and I had an amazing experience with Enterprise. Their direct booking pricing is competitive than most online platforms. The staff at the Fort McMurray branch is accommodating and supportive. Their vehicle fleet is new, and vehicle confirmation was very prompt. I received a confirmation call from them one day in advance, and my vehicle was ready when I went for pick up. Check-in was fast and after office hours checkout were hassle-free. A query on the invoice was responded to by staff proactively. For sure next time will rent from Enterprise again.
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jay sheth on Google
★ ★ ★ ★ ★ Amazing customer service from the branch manager(ash) last minute booking me and my friend went in an emergency work schedule for us that poor guy was working by himself. I was amused to see how eager he was to help us asked us to wait for few minutes so he can clean a car for us and get us. Really amazed with the customer service he(Ash) provided. Ill definitely rent from him again and recommend people to do so.
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Damian Mellsen on Google
★ ★ ★ ★ ★ So a made a very stressful morning easy to deal with. She took care of me with options, a smile and professionalism. As a manager myself, if I had an employee like that, she would get a residency immediately. Amazing cusmtomer service.
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Curtis Jurgens on Google
★ ★ ★ ★ ★ I’ve been calling for 4 days in a row and they have NO CARS. Want to know why? Because they are giving all their cars to the local dealership Summit GM. When the dealership should be getting their vehicles from Hertz (fleet rate) — instead they are taking all the cars from the public (regular people) to service their business. While I’m stuck and stranded out in Saprae, my vehicle can’t be fixed for a week. So screw you enterprise!
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