EDINBURGH Clinic & Pharmacy

Great laser service! I am so happy I started going to this place. I have always felt very comfortable and the visits are always very quick! I have noticed results in 4 sessions. I recommend everyone should visit this laser place!

Dr. Mesih is a lovely doctor, but the practice itself is completely unhinged and could not possibly be more poorly run. The staff at the front desk are incapable of picking up the phone 95% of the time, and when they do, they immediately put you on hold without even so much as a hello. The wait times are often extreme, only to get less than 2 minutes of time with the doctor before you are asked to stop talking. Twice now I have been to the office and not been told that there would be a fee for the services I received. Both times I was surprised by this and expected to pay in cash, with no option for other payment or even an on site ATM. It is understandable that the practice is busy, but the staff are complacent and seem to think that being busy is an acceptable excuse to provide dismal service. It’s not. Respect people’s time.

No complain for the waiting time as it's a walk in clinic anyway. But the receptionist is not friendly, doesn't seem to care about patients. Just be aware that they won't accept any credit/debit cards, also does not provide change for cash payments.

I go to Edinburg clinic for laser hair removal. Ayla is great. I’m always comfortable with her. I started seeing results after the second session. She’s flexible with appointments and finishes the session quickly and efficiently. Also she gave an excellent deal

This is the best clinic for Laser Hair Removal in Guelph! Ayla is very knowledgeable and professional. She puts you at ease and explains the process. Her treatment room is private, clean and well equipped. The services are reasonably priced. Ayla ensures you are pleased with the results. Overall a 5 star experience!

I did laser sessions with Ayla and I started seeing results from the second session! She’s so kind and works around your schedule. I work a 9-5 schedule and she always accommodates me. The process is painless and very quick too. Highly recommended!!

This is one of the worst walk in clinics I have ever been to. If there was an option was zero stars, I would rate it that. I tried to go in for a wrist injury which has not healed in three weeks, because I did not want to inconvenience the staff in the ER. To begin with, the customer care is horrible. The receptionists are extremely flakey, rude, and lack adequate communication skills. They do not pick up the phone more than half of the time, despite advertising themselves to be accessible. When I finally did manage to get a hold of a receptionist, they claimed to book me for an appointment which they never did. I called asking to book an appointment, and they told me what time I could come in at, implying that was my appointment time. When I got there, they were quick to register me so they could claim they have a new customer, but never gave me service. There was one particular red haired receptionist with glasses who was extremely rude. She snapped "HEALTH CARD" at me when I went up to her. Then as I waited for over twenty minutes past my appointment time despite arriving and getting registered 10 minutes early, I saw everyone who came in after me got called except for me. During this time, I also saw her turn away a very young individual who came alone asking if she could get checked for a concussion, without directing her to emergency services or any other alternative health care option. I went up to her to ask why others who arrived after me are being called before me, as I had an appointment for 4pm. She smirked at me and said in a condescending tone "you are a walk in". I told her that cannot be true since I called to book an appointment and she said "that was not an appointment, as a courtesy we said we could try to fit you in at 4". When I said I specifically called requesting an appointment and they never said this was a walk in, she kept repeating they are doing a courtesy, as if I should be grateful for the privilege of getting to sit in their cheap chairs for half an hour without receiving any health care. I disagree that they were being courteous. In fact, they were being quite the opposite. This practice is disorganized, the staff are rude, and they are deceptive in their communication just to get new customers through the door and register them as their own. I walked out of there without receiving any service because the wait was simply too long and no was bothered to help. Would have left this feedback for the staff themselves so whoever runs the place knows they need to do better, but they don't have an email or any other form of contact except a number to a phone they never pick up. I have been trying to call them to ask them to delete my information from their records as I never received any health care from them, but not to my surprise, they have failed to pick up the phone repeatedly.

I went to Ayla for my laser sessions and she is AMAZING! Very professional, friendly and knowledgeable. She takes her time to explain everything and follows up with you after your sessions. I started seeing results after the first session already! She does laser in a very clean and professional setting. I feel so comfortable around her, 100% recommend!