? Eden Landscaping and Snow Removal
3.3/5
★
based on 8 reviews
Contact ? Eden Landscaping and Snow Removal
| Address : | 46 Spadina Ave., Toronto, ON M5V 2H8, Canada |
| Phone : | 📞 +89 |
| Website : | https://edenapp.com/location/gta-toronto |
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| City : | V |
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Am Ma on Google
★ ★ ★ ★ ★ Terrible service! I called them to plow my driveway and clear my front steps from the snow. They charged me $118. They came - BUT my driveway still has snow all over it. My steps still have snow all over it AND my walls near my garage are full of snow. I called them twice and no one has called me back. I will never use them again.
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Courtney Kalina - Lisgar MS (1569) on Google
★ ★ ★ ★ ★ We had a huge snow storm about a week ago now and they still have not been out to clear the driveway. There's a 2 car garage which is inaccesible, as well as the path to the garbage bins. They are not returning phone calls or emails either. We have a contract with them and they've gone AWOL. Find a more reliable company.
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Maureen Williamson on Google
★ ★ ★ ★ ★ I used this service for snow removal. They left me stranded in my house for 4 days during our worst snow storm. I called and sent emails numerous times and was sent an email that stated they would be sending someone. No one came! I had to find someone else. I am a senior and I was counting on this service. I couldn’t get my food delivery, my mail nor could I even attempt to get out of my driveway. It was overwhelming and terrifying. If I could give no stars to this company I would. Shame on them
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Belinda Piercy on Google
★ ★ ★ ★ ★ Our landlord suggested this company to clear snow from the driveway around the back of the house. They couldn't come right after the storm, which was understandable, so we cleared our own path to the bins at the back. When they did come, they merely re-cleared the path we had already done - that was it. They did not do any additional snow removal of their own. We had paid upfront, and received no reply to the message we sent about it. They did not refund our money. Don't use this company.
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Negin Falahati on Google
★ ★ ★ ★ ★ I used their snow removal services last year with reasonable price and service quality but this year!!!! And even though no contractor showing up for snow removal, we had multiple experiences that contractor accepted the job and did not show up, and you sit there waiting for them without being able to request another job ( cause the system does not let you)
all in all, it is NOT something you can count on AT ALL!!!!!!!!!!
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Sam Fard on Google
★ ★ ★ ★ ★ Terrible service! I hired them to clear mine and my neighbours driveway during the massive Toronto snow storm about 2 weeks ago. It's understandable that they were busy. HOWEVER my problem was that their contractor accepted the job and never gave us an ETA after several attempts at msging via the app. We also called Eden for an update but they outsource their calls to a 3rd party call centre. Call centre said someone would get back to us but even after 3 calls, no one did. Zero communication. 3 days later and still a no show. So i cancelled and won't ever use again. Definitely don't recommend them
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Kristine Harding on Google
★ ★ ★ ★ ★ I used Eden for snow removal and grass cutting.
1. It's pretty inconsistent quality when it comes to whose servicing your property.
2. Don't bank on people getting back to your emails if you're asking questions or have complaints - again its very inconsistent. I asked to be removed from the automatic mailing list and they signed me up for weekly grass cutting and fall cleanup.
3. I reached out through the chat to get an accurate email address when it said delivery error and she gave me the wrong email and when I complained about it the girl conveniently went offline. Makes me think they change up their emails every so often so you cant get ahold of them
4. News doesn't travel fast with the organization... I finally booked someone to cut my parents lawn and after so many missed communications the lawn cutter got back to me saying they haven't removed their number from their system and they no longer work for Eden and they keep booking them jobs. The next person who accepted the job never showed up.
5. I emailed that I wanted to deactivate my account and finally got a response and they said just deactivate the app and they'll pass along the message to cancel the rest. Well they kept charging me and it took me sending over screenshots of my statement that they finally said it was 100% closed.
To be honest I wouldn't be surprised if they kept charging me because of this bad review.
**I ended up going with a better organization led by STUDENTS that have exceptional communication, fair prices, and actually show up for the jobs they book
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Michael Vitullo on Google
★ ★ ★ ★ ★ I contracted snow removal for $50.00 per visit. Monday 1/17/22, I received 14" of snow. No show by Eden. They charged my CC for the service. Tuesday was also a no show. You cannot call, so I sent a text. The charge was removed. Wednesday still no show (day#3). They asked via text if I still needed the service. I replied yes. The app froze up, so I had to cancel the job and create a new one and now the price went up to $55.00. On Thursday 1/20/22 they showed up and did a horrible job of snow removal. It took (4) days to get a driveway plowed. This is totally unacceptable to wait that long to remove snow. If I could give a negative 5 star review I would. Do as you wish with this company if you like this level of service. GOOD LUCK!
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