Eagle Ridge Family Health Centre

Don't see Dr. SANDHU if you need an accommodation form filled out or else you'll be out of a job and it will never get filled out!

I am a local Nurse Practitioner and I was recently accepted by Dr Sharma and I am new to the city. I had needed urgent follow up for a urgent cancer screening issue which included the need for a timely referral and follow up ultrasounds, and I was extremely difficult to get an appointment with her, staff telling me repeatedly she is only in the office 2 hours a week. I basically had to beg for an appointment time, which took over a month before I was seen. In addition, once we called to report to me abnormal test results then then got defensive about my concerns about the timely access to my medical records from my old doctor ( which I pod to have transferred but she said she didn’t have the password and wasn’t computer savvy) ??? I had the timely need for life insurance forms to be filled out which required the need fir that file to be reviewed. I was asking for the reasons for the documentation delay and she started to get upset in the phone with me and then told me to find another doctor. I highly recommend you avoid this unprofessional doctor. If an MD can’t maintain their professionalism perhaps they need to retire or find a different profession. I am filing a formal complaint to the college due to this experience. I was not asking for anything unreasonable I am back to dealing with my medical issues through a walk in clinic.. all because I reminded her politely that by law I have the right to access my medical records in a timely fashion. I hope this review helps others avoid this type of experience.

Dr. Khatami and his staff are the best team around. I've never waited longer than 5 minutes for my appointment and they go above and beyond in terms of bedside manner. I am so grateful that my family is part of this practice - he's by far the most diligent, exceptionally professional, not to mention kindest, doctor I've ever met. His receptionist and nurse are also amazing and so nice to interact with. Thank you ❤

Receptionist for dr. Johnson is just terrible need to have a better system the lady is very rude. I have tried now for 2 weeks to get an appointment and to even get through to the call I have waited an hour each time and my call gets dropped. When I do get through she suggested I go see a walk-in clinic, so why do I have a family doctor if what I'm going through need to be reported and follow up all the time. When I do go to a walk-in the doctor say I should be seeing my family doctor. Ugh ??‍♀️

This place has the worst system for making appointments. If you call you sit in que for minimum 20 minutes listening to the same message repeat every 10 seconds. Obviously whoever set up their IVR is incompetent. It's bloody annoying! Fix it!!!

Dr. Johnson is amazing, but the new procedures you have to deal with to get to her makes it impossible to see her. The receptionist procedures need to be re-examined. It is difficult to get an appointment and I fail to understand why the receptionist has to ask you what is your problem and decides how urgent you need to see the doctor.

I absolutely love Dr.Johnson. She is extremely down to earth, very easy to talk to, and very thorough. I am so lucky this lovely lady took me on as her patient. My husband got in with her as well and he was also very impressed. I feel very lucky to have her as my primary physician. I have never had an issue with reception either. I have never felt more comfortable at a clinic. Her team of nurses are great too.

Dr Sandhu is a terrific & brilliant physician. I’m lucky to have her as a family doctor. The facility is clean , ample parking & in a convenient location. I have been going here since it opened , I have had many positive experiences than negative ones. Actually, they exceeded my expectations.