DRIVING FORCE Vehicle Rentals, Sales & Leasing
4.5/5
★
based on 8 reviews
Contact DRIVING FORCE Vehicle Rentals, Sales & Leasing
| Address : | 11025 184 St NW, Edmonton, AB T5S 0A6, Canada |
| Phone : | 📞 +78899 |
| Website : | http://www.drivingforce.ca/ |
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| City : | S |
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Maura Lavoie on Google
★ ★ ★ ★ ★ They made the process of getting a new car simple, quick, and easy. Dan Clark at Driving Force took care of all the annoying details, no waiting in lines at the registry! I just showed up, got the keys, and away I went. Dan also went above and beyond, putting me in touch with a company to get a liner to protect the inside and following up to make sure they took care of me. It was the best experience I’ve ever had with getting a new vehicle and I have recommended them to many friends. When I need another vehicle, they are absolutely going to be my first call.
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Artur Gord on Google
★ ★ ★ ★ ★ The best dealership I've ever bought a car from hands down. The whole process was very easy and pleasant. My salesman Tom Spencer was the greatest. Loved his attitude and friendliness. He didn't use any sleazy salesman tactics and was not pushy at all but very professional at the same time. Was even nice enough to pick me up from airport since I was coming from different city and got me on my way very quickly and efficiently. Thanks Tom, you rock!
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Nathaniel Aytenfisu on Google
★ ★ ★ ★ ★ I have mixed feelings about my experience with Driving Force. On one hand, their front line staff are great (very friendly, helpful, knowledgeable). On the other hand, their management team has extremely poor customer service and is untrustworthy.
This review is based on an experience I had renting a 1 ton truck from Driving Force in May 2020. I originally scheduled the truck for a two day rental in order to tow a trailer. However, I experienced problems with the trailer hitch wiring, and had to switch out the truck for a new one. I wasted many hours trying to troubleshoot the wiring issue, thinking it was a problem with the trailer wiring. Needless to say, I was frustrated when I discovered it was actually a problem with the truck wiring (Ford F350).
To make up for this inconvenience, Driving Force offered to refund me one day of rental charges, which amounted to $183.85. I received this refund on May 14. Unfortunately, I received an invoice a few weeks later charging me for three days of rental. So even though I received a one day discount, I still ended up being charged for two days!!
I appreciated that Driving Force was able to swap out the defective truck for a working one, but I’m still frustrated that the whole process had a major impact on my plans for the weekend. I’m also upset that Driving Force did not actually compensate me for the inconvenience. The manager at Driving Force (Bruce) won’t return my phone calls or e-mails.
If you’re going to do business with Driving Force, I strongly recommend that you get everything in writing. And try to avoid dealing with their management team.
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Camille Del Rosario on Google
★ ★ ★ ★ ★ I have had an amazing experience with driving force! My family and I rented a van for our trip to BC. I spoke with Jody over the phone to book the 15 seater van a month before our trip dates and that went smoothly. He was very happy to answer all of my questions as it was my first time renting a vehicle. He also ensured we got the van with a hitch so we had extra storage space as we needed to bring a lot of supplies.
As for the van pick up, it was by far the most amazing customer service. We came 15 minutes before the location closed and Natalie went above and beyond helpful. She was friendly, personable, patient, and lighthearted, giving us tips for driving to BC as she recently did a road trip herself. The pick up did not feel rushed and she was more than accommodating for me and my dad. I would definitely recommend doing business with her! she honestly deserves a raise!!!
I will definitely rent from Driving Force again because of the amazing customer service I have received from them.
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Michael Chui on Google
★ ★ ★ ★ ★ Always had great experiences. A pleasant place to rent vehicles at and professional staffs. Helpful and friendly staffs. They have good selections of vehicles too. Thank you and keep up the good work.
Big thanks to Jason at the Edmontom West Rental office.
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Gordon R. Johnston on Google
★ ★ ★ ★ ★ Alignment is everything in Life and in business.
I have been dealing with Driving Force for two years now ( West End _ YEG ) - consistently; renting large Transit Vans as I have a business that caters to moving and installing art work. I heavily depend on a highly organized team, which I have in-house. From my outside vendors, - like Driving Force - I depend on reliability, clean and prompt service ( and vehicles ) and staff that meets my needs for professional and fast service. I have been dealing ( almost exclusively ) with Natalie Scott - a first class Customer Service Provider - who tends to my every need - from vehicle placement ( depending on the assignment ) to scheduling pick-up and drop-offs. She has been such an asset to my business, that it has almost hindered me from buying-out a Transit Van ( which, maybe her Boss' won't be too happy about reading ). She is a wonderful steward to this business - always helping, assisting with my growing and demanding business. I always look forward to seeing her and the other people of Driving Force as I always know I'm in good hands and know whole-heartedly they are looking after me and my business' needs. Very rarely do they disappoint. Great enthusiasm, professional service, highly recommend. GRJ - Alberta Art Installation.
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Jackson Quach on Google
★ ★ ★ ★ ★ My experience booking a rental vehicle with Jason Yapp was phenomenal! He was straight to point did not miss any important details or steps and was very easy to communicate with. Noah who helped me pick up the vehicle was friendly and thoroughly ensured all minor dings on the vehicle was recorded so I wouldn’t get charged for it. 5/5 ??
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bryan o on Google
★ ★ ★ ★ ★ Thank you to all the staff, especially Jason and Shamar thanks for always dude your great attitude and love for your work inspires alot , Your customer service and friendly laid back attitude is much appreciated especially when all world going through epidemic Driving force is place to rent well cleaned unit no need worry . We will come back to you every time." Amazing team work at this environment. Knows customers by names .
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