Dixie Tailoring Supply Co.

I purchased a Jack A4 Sewing machine. The people who were helping me with my order were very nice and friendly. Order went through smooth. Had an issue with the courier delivering it however the staff at Dixie were great and were going to send another machine. Mine was found and delivered shortly after. The A4 is a beautiful machine. Setup was a bit difficult using Youtube (language was not in English) but was able to piece the table together and got it going. If your looking for an industrial sewing machine I would recommend the Jack. Runs smooth with no issues and has a lot of features only found in machines much more expensive. Most of my fabric is 10/15Denier so it's able to handle super lightweight fabric easily. Tension was easy to set as well. I've put through the odd heavier fabric and it's not a problem at all. Overall experience was ok but with reservations. both the machine and the business. Small change to my review: after the initial purchase they were suppose to send me some small items. They were slow to follow up and 1 month later I still don’t have them nor will they follow up.

IN RESPONSE TO THE OWNER'S REPLY: Presser feet, feed dogs, and throat plates are user serviceable parts. I didn't need a technician or additional parts. I have bought and worked on used machines before but never seen one as worn as this one. "Perfect working condition" is a serious misrepresentation bordering on outright deception. ORIGINAL: The following is a factual account of my experience purchasing, and then returning a used Juki LS 1341 cylinder bed machine. I'm not trying to tell anyone how to make their own purchasing decisions. I initially found Dixie Tailoring through their website and their listings for used cylinder bed machines. I came to the store to look at machines and was shown two used Juki LS 1341 machines. I was also shown equivalent new machines but these were out of my budget. One of the two used jukis looked a little cleaner and was more accessible in the store (the other had things piled on the table). I asked if we could plug in the cleaner one and test it sewing. I saw the machine operating and was able to try it myself. In the cramped and dim shop space I didn't take the time to remove any of the cover plates and inspect the internals and this maybe was my mistake. The owner stated that used machines were all serviced by his mechanic and that parts that needed replacing were replaced. I took this to mean that overly worn internal components would have been replaced. I paid for the machine and picked it up the following week. I got the machine to my studio and got it set up. Before I took anything apart to clean the internals I tested the machine and it sewed as it had in the shop. Then I took off the presser feet, needle, and throat plate. I planned to use the machine for binding and would be installing a different set of presser feet, feed dogs, and throat plate for this. These parts were purchased from a licensed Juki dealer and made specifically for this model. Once I started removing pieces from the machine it was clear that it was in much worse shape than it had initially appeared. Internally, every part of the machine was caked in dried grease and oil. This hardened gunk was so thick that it was difficult to make out the shapes of the mechanical linkages. I could see no signs that any work had been done internally by the mechanic. Once the throat plate was off, I discovered that the feed dogs had an incredible amount of slop in all directions. It isn't uncommon for there to be a little bit of play in older machines, but while they were fully secured to the drive linkages I could move the feed dogs 1/8" to 1/4" in ALL directions. This is a part that should not be moving unless the wheel is turning, and only ever forward and back, not side to side. I tried installing the new throat plate and feed dogs for my binding setup but I found that my new parts had alignment issues and wouldn't function without shimming. The wear on the machine was so bad that it would only function if the feed dogs were also so worn that their tolerances were loose enough to accommodate the slop in the system. When I then tried to install new presser feet I discovered another flaw. The screw attaching one of the presser feet was non-standard, larger than it should have been. It looked like the original screw probably had stripped and the fix had been to drill out the hole to fit a larger screw. This meant that any presser foot I wanted to use on this machine would need to be modified to fit this larger screw and rendering them unusable on other machines. I contacted the owner and asked for a refund because the machine was not functional - changing the presser feet and feed dogs is a key function of any sewing machine. After a lot of push back he said I could return the machine and pay a $320 restocking fee, exchange it for another used model, or put the money towards the cost of a new machine. I immediately packed the machine into my car and brought it back to the shop. I received a lot more push back when I got there but after over half an hour I was returned my money (less the $320 restocking fee).

Sold me a damaged machine, with twine and zip ties holding it together. When i brought this to their attention i was told to bring the machine in and they would fix it. I was then charged $80 because it was a “timing issue” and the twine + zip ties were irrelevant. They have terrible customer service and refuse to listen in to anything i say. When i brought up i purchased my machine from them to other mechanics i was told it’s what they’re known for. Photo of the inside of my machine is posted

I received my Jack A2s last week. This being my first industrial machine I had many questions. Mo, owner of Dixie Tailoring Supply, was extremely knowledgeable, helpful and patient-he spent an hour out of his day answering my many questions. Thank you!

I purchased 5 new and used machines from Mo. They sent me pictures of the machines they were going to sell to me. I was satisfied with them as I know the price of these machines are so high in the market. His prices are very good i can tell you. They also asked me to come see and test the machines which was happy to do Im very good with testing my machines. Saw they are as the pictures are shown. They said on the phone that the used machines do have discoloration and rust, but I know thats normal. I have a factory and I have over 25 machines. We get machines every year. Tested the machines, they were serviced as he promised. I really appreciate all the extra needles, bobbins and clippers he gave me for free. Has many fabric and supplies, will be returning to buy more for a friend. thank you Mo.

Awful customer service. I have been sewing on industrial machines almost a decade. I need my machine tuned up after purchasing a week ago as it is having minor issues. Owner will not listen to the problems the machine has, continues to dismiss my machines repair needs, telling me to bring the whole machine back when I'm asking to schedule a tune up and discuss charges. Owner keeps going back and forth telling me my machine is used, when he told me it was new when I bought it. I will never purchase anything from here again. EDIT- And as you can see from the owners response below, they insist on blaming the customer. I have never barged in and yelled, in fact the store front probably has the surveillance video to prove how seamless the in person transaction was. I have text and call screenshots with time stamps to prove my case, and I won’t waste more time fighting for what I know really happened. Instead I advise that the next customer not waste their time with this insanely unprofessional company.

I had ordered a Jack A2 and it had arrived damaged by the courier. I was able to bring it back to them and since there was no other A2's in stock, he upgraded my machine to a Jack A2s with no additional cost. Every time I called to ask them a question (and there were several) he was always kind and answered everything with respect, patience and politeness. I got the new machine home and set it up and it works wonderfully. We drove all day to them to exchange the machine. It was a long drive but well worth it! Thank you!!

I have purchased couple of Jack sewing machine from Mo. He was very helpful and my purchase experience was great! He also has many accessories you can pick up. I have returned with questions and other purchases, Mo has always been very pleasant to deal with. I would highly recommend this place.