Detailed Solutions™

I recently took delivery of a 2021 Tesla Model Y. I wanted to take the additional precaution of protecting the vehicle and contacted 5-6 auto shops across the Lower Mainland (including a lot of the recommended ones from the Tesla Owners of BC Facebook page). Of the ones I contacted, I found the professionalism, excellent customer service and patience that Nathan displayed to be exceptional. Not only were his responses prompt, but I never felt like his answers were condescending in any way (given my very limited knowledge of this subject matter). In the end, I chose to entrust my car to Nathan and his team at Detailed Solutions and they DID NOT disappoint - the car looks stunning!! Nathan helped me select the most appropriate package for my needs and budget and I found their pricing to be very fair and competitive. He even went the additional step of adding PPF to an area that was not in the original scope of work for no additional charge. After I received the finished car, I curbed one of the wheels (totally my fault!) a couple weeks later. After having it repaired (by another person), Nathan offered to re-coat my wheels with ceramic coating again - at no additional charge! These guys originally started in Edmonton. If you need a little extra re-assurance, take a look at their Google reviews for their Edmonton location. My wife plans to get a new car next year and you can count on it that I’ll be taking it to Nathan to get it protected too.

I brought my bike to Nathan at detailed solutions. I was greatly impressed and appreciated the hard work and professionalism he displayed with his customer service in addition to the high quality of workmanship. I would recommend him to anyone looking for a fresh coating or detail

I called Nathan for a quote on my car and was very nervous to get ceramic coating. Nathan drove to my house and checked them out then sent me a quote a few days later. I decided to let him have my car and see what would happen. He really means quality over quantity. He had my car for about a month in total, but during that time he took off an old damaged wrap, had some paint repaired and had the wheels sandblasted and powder coated. Honestly most of the time Nathan had the car it was sitting letting the paint cure so he could do the ceramic coating. He was extremely patient ( I was not). I am extremely satisfied with the end result

I recently. purchased a Tesla Model Y and wanted to get paint protection film and a ceramic coat done for it. I called around and ended up going with Detailed Solutions. Over the phone they were by far the most knowledgeable and professional. In person, Nathan and his team were even better! They took the time to explain to me in detail what the process was and checked in with me every step of the way. I really appreciated how thorough and professional they were through the whole process. And they back up their work with great warranties and exceptional follow up service. I cant recommend them enough for any detailing needs you have for your Tesla or any other vehicle!

*RE-POSTED & UPDATED* 04/16/21: I originally came across Detailed Solutions (DS) due to needing some assistance getting scratches off my windshield. It's typically not their specialty nor did Nathan had much experience working with glass; however, that didn't stop him from offering to try by giving it a few rounds of polishing (but failed). However, his helpful demeanor and gentle approach gave me a good impression that subsequently earned them my business for coating my brand new 2020 Honda HR-V Touring Model. After considering my needs (never had they try to upsell more), the Alpha Coating + Full Interior package was agreed upon. After a full 5 days (it was only expected to take 3 but additional wet sanding was required due to tree sap on my hood), the exterior coating results were indeed *excellent* but the interior detailing failed short of my expectations. Why? There were very noticeable blemishes on certain areas of my leather along with plastic / trim sheen inconsistencies (some spots even totally missed) throughout the inside. It was a mixed bag of results, to say the least. I reached out to Nathan a few days later, showed him pics of the various deficiencies and was promptly booked in to address those concerns while combining that visit with my post-coating "maintenance wash". Upon that visit, Donovan (Nathan wasn't available) worked on those interior residual issues and was glad overall results looked improved afterwards. Was I then totally satisfied? Well, considering how picky I am, the only way to make it 100% perfect was if I had finished it off by myself. Upon pondering a few days, I called up Nathan again to see if I could come in one last time for final touch up's and he had no problems in doing so. On the final touch up day, Nathan was very patient and professional to hear me out and going above & beyond to really leave me fully satisfied at the end. Well, I can honestly say he finally reached that goal! He even didn't hesitate to help me polish off a scratch that wasn't caused by any of their fault. If it wasn't Nathan's relentless approach to excel in customer service, (despite the shortcomings of the initial interior coating mishaps), this review would've been rated only 3 stars. Great work, DS! Hoping to be a loyal customer for the next 20+ years. ⭐️⭐️⭐️⭐️ **UPDATE** 05/11/21: Uploaded photos, courtesy of Detailed Solutions. Thanks Nathan! I will be reserving the single star to potentially give out in the future should you continue to impress me with your customer-centric approach in providing after sales support. Look forward to continuing to work with you. Response from the owner 7 months ago Thank you for the honest review David we really appreciate your business! Glad to hear you are fully satisfied. Looking forward to the photo shoot in a couple of weeks … **UPDATE** Thanks for updating the review David. I appreciate you taking the time to upload the photos. Stop in and visit us again soon! **UPDATE** 01/28/22: As the saying goes, "You never get a second chance to make a good first impression." Well, Nathan has defied that statement in my latest dealings with Detailed Solutions. I had a minor vehicle accident few weeks ago and had to get ceramic recoated as part of the repair process. Not only did Nathan recoated the impacted panels with excellent results, he ensured all the careless overspray, paint sanding marks, scuffs, scratches and blemishes was taken care of beforehand in pursuit of getting that perfect glossy finish. As demanding and nit-picky like myself, he was very understanding and being patient for listening to all my concerns while addressing the issues head on. This time around though, it was all about redeeming himself from the past and he surely did not disappoint with AMAZING end results! Well done, Nathan! Thanks for going that extra mile and your relentless dedication to make your customers happy — you’ve finally won that final last star that you so deserve.....bravo! ⭐️⭐️⭐️⭐️⭐️

Took my 2011 Cayman S for nano-coating and a makeover. The car had uneven colors due to old protective films that had been sitting there for a long time. The carbon fiber parts were also damaged, and it also had a broken windshield. Nathan was able to address all of my concerns, laying down all available options for each issue. Although it took a while to have everything done, Nathan showed great communications. All the problems were resolved, and now my car looks like new again. I purchased the Alpha Package with lifetime warranty, so I look forward to keeping it new. Thank you Nathan and the team for the great services.

I bought a new car and wanted to try a special coating for a long-lasting shine as well as auto detailing to clean up the older one before putting the ad for sale. So I looked up on the internet and contacted several places to get quotes. Detailed Solutions' Nathan was the first one to respond to my message, and also the best in explaining different services and providing good options for me. The combination of auto detailing for my old car and ceramic coating on a new car turned out a big success, and a great pricing. I am very happy with their work, Nathan's great public relations and customer service. Thank you for making my Miata so beautiful.

It was my first time having ceramic coating done to a car and I was pleased with the result. Made the car look better than when I picked it up from the dealer weeks prior. Great communication from Nathan every step of the way, and the service was done in a timely manner. We had a little bit of a hiccup with the rental vehicle but Nathan made it right in the end so it's all good. The shop is very clean and organized, product brochures are well done, the merch is top notch; Nathan cares about the business and it shows in every aspect of it.