Déménagement INTACT

Tim & Zebe were wonderful & friendly Professional, fast, efficient. All our things were handled with great care. The customer service staff was attentive, accommodating and patient. I will not hesitate to use them again. Highly recommend.

This letter is to complain about the service we received on June 27th, 2020 from Intact Moving Services. The movers arrived at 2pm and left at 9:00pm! Their work was disorganized and very slow. I specifically showed them the few things I needed moved (2 bedrooms, dining room set (table- 6 chairs- commode), a couch and a few boxes. No appliances, no outdoor furniture, it was to me a simple move from a townhouse to a condo (with a reserved elevator) on the 3rd floor, 2 minutes away from my townhouse (less than 5 mins travel time). This move was quoted to me to take between and 4 hours but ended up taking over 7 hours!!! The movers were disorganized and inexperienced and caused us a lot of damage not only in my townhouse but mostly in my brand-new condo and my build in stainless steel fridge that had been installed the previous day. (see pictures). The moving team did not even have enough runners to protect my wood floors! At one point, my partner was helping to reassemble the furniture while one employee was folding blankets! I was unwrapping furniture and moving things around to facilitate their job as they seem to just drop off things in the middle blocking the passage ways. Needless to say, by 8pm, we were getting quite frustrated and just wanted them to leave even though the master bed was not assembled correctly. I expected a much higher level of service from this company, specially since I had such a great experience less than 3 years ago. We were both extremely disappointed. I was asked to pay for the services in full- but expected to get some kind of compensation for all the repairs the movers caused not to mention their lack of professionalism-poor attitude and lack of customer service even after I spoke to the owner and wrote them a detailed email with pictures showing the damage I had noticed up to that point... I will be informing my friends and family about this experience. I was very frustrating and I wouldn't want anyone else to have to go through this too. P.S. No precautions were taken with regards to Covid, to the point that one mover was drinking water directly from my kitchen faucet at the townhouse and again at the condo!

Best movers you could ever wish for! Jonathan, Simon and Alain thank you 1000x! Third floor in the first 30degres of the season, wow!

Very impressed with the friendliness and efficiency received from Alain, Sylvain, and Joe! We highly recommend their services, they were fantastic! Thank you.

Thanks to Alain, Jo and Jordan for a great move. They are He-Men! So strong ?? Nothing broken and no scratches anywhere. Highly recommend!

FanTASTIC service! My movers, Andre, Loick, and Nick, were very professional and efficient from the moment they arrived until they were finished. Everything was handled with care, and they assembled my stove and plugged my fridge in for me. Very friendly people. I would absolutely recommend them.

It was my first time hiring movers and it was an awesome experience! Philippe, Ty and Jordan came on time, got to work ASAP, handled our belongings with care and did it all while having a good time with a positive vibe. They even went above and beyond with a last minute ask to bring some pieces into the apartment we were leaving. Everything was put where it needed to be and it made my moving day a stress-free one. Highly recommended. Thank you guys!

I booked with Alex, and as usual he was extremely courteous and worked his magic to book an amazing team for me…….And an amazing team it was!!! Anyone could not hope for better than Yves, Sylvain and Bernard. I was incredibly impressed with how attentive they were to, and how much care they showed for, my belongings. It was a difficult move and they made it look easy. They were so professional and friendly. I couldn’t of asked for a better experience. Congrats guys!!!!