Dairy Queen Grill & Chill - Steinbach

I don't eat at DQ as much as I would like to, it's just too expensive for such small portions of food. I normally opt for McDonald's, but now that Wendy's is coming to town. I'm dumping both McDonald's and DQ for Wendy's ??‍♀️ I'm sorry, but Wendy's has always been my favorite since childhood. However, I decided to keep going to DQ for cakes, but I may reconsider after the most recent cake I received. I've never had any issues at this DQ location food wise. Everything is always fresh and piping hot. I usually get a #4 Mushroom Swiss combo with onion rings. The treats are great! I usually get a blue Raspberry misty freeze, oreo blizzard or a hot fudge sundae. The cakes however are a hit and a miss. I've been decorating cakes since I was 6 and I work as a cake decorator today, so maybe I'm a bit picky and my standards are too high ??‍♀️ Normally I bake my own cakes, but when I do not have the time I will order one from DQ. This year for my 4th wedding anniversary I had to bake a specialty cheesecake for a cousin's bridal shower that was being held on the same day as my anniversary. I didn't have time to bake two cakes, so I decided to get DQ to make me an anniversary cake since they did such a lovely job on my wedding cake 4 years prior (My husband wanted a DQ cake) VERY disappointed in this cake… Again, maybe I'm being picky? I e-mailed in a BLACK & WHITE photo and received a GREEN image on the cake. This usually means that the printer is low on ink and it's substituting for another colour… but whomever made the cake did not reprint the image. No quality control. I personally would never put an image on a cake that was less than 100% perfect. Customers are paying for the image, it needs to be perfect. The image was not centered and the excess frosting was not cut off of the image. Always keep the seams of the cake to the sides or to the back when decorating… The seam was at the front, visible. The image was not put on the cake properly. It was lifted and bubbled in a lot of areas. The writing was nice, though ?? FOOD ⭐⭐⭐⭐⭐ 5/5 TREATS ⭐⭐⭐⭐⭐ 5/5 CUSTOMER SERVICE ⭐⭐⭐⭐ 4/5 PRICING ⭐ 1/5 WEDDING CAKE ⭐⭐⭐⭐ 4/5 OTHER CAKES ⭐⭐⭐⭐ 4/5 ANNIVERSARY CAKE ⭐ 1/5

Horrible experience. Waited 20 minutes in the drive thru just to get melted blizzards. If I'm paying that much money for ice cream, I'd expect to get solid ice cream. I won't be going back to this location

My experience with the staff was wonderful. Polite and courteous. Served with warm smiles and tried to get me my items as quickly as possible.

I never make a bad review but this Dairy Queen was not a good experience the ice cream was melted and after asking it to be remade it was still melted. Also ordered chicken and fries. The fries were cold and the chicken you could tell was old.

This Dairy Queen is almost comical in how much of a gong show it is every time I go. They don’t have the same deals that all the others do in Winnipeg. Their service is insane. I just came back from a Blizzard run. They left the microphone on in the drive-thru, confused our orders, they left the window open and asked if they made the right blizzard to each other and then shrugged and passed them to us. They were both wrong, and weren’t blended. I showed them my Dairy Queen app, and the girl responded “no thanks, not right now”? This was hilarious as I couldn’t even guess what she thought I was showing her? They then took my card for tap and closed the window on us without saying bye or offering a receipt. I may be from Winnipeg but this service standards is insane. Check the picture for their Chocolate Xtreme they made us :)

The girl at the counter today a 9pm was very rude and couldn’t punch in my order properly. She had a very bad mean attitude so I just said I’ll go somewhere else because she was yelling at me saying I ordered hamburgers so I couldn’t get the 2 for $5.50 which I didn’t I ordered cheeseburgers. Why couldn’t she just ask me if I had ordered hamburgers instead of being rude to me? I don’t mind when people punch it in wrong or heard something wrong but to be mean to me is not ok. Won’t be back for food.

So nice to have the play centre open for kids. Not too busy today so not full of children. A few spoonfuls of the children's-sized blizzard in between play. Still yummy as ever!

Customer service is absolutely amazing! I ordered a cake that was accidentally missed so it was not ready upon pickup. Mistakes happen and you can’t control when they happen but what you can control is how the mistake is handled and they went above and beyond! Also, the food was hot and fresh and cake was fantastic! 10/10 recommend supporting this local business! They sincerely care about their customers.