Dairy Queen Grill & Chill

3.8/5 β˜… based on 8 reviews

Contact Dairy Queen Grill & Chill

Address :

3975 Garden St UNit 3, Whitby, ON L1R 3A4, Canada

Phone : πŸ“ž +9
Website : https://www.dairyqueen.com/ca-en/Locator/Detail/%3Flocalechange%3D1%26store-id%3D2062%26y_source%3D1_ODk5NDIwMC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D
Categories :
City : R
Description : Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

3975 Garden St UNit 3, Whitby, ON L1R 3A4, Canada
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Terry P. G. on Google

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I only go to Dairy Queen for their Blizzards, This location seems to be, either understaffed or maybe their training new staff. Service was off. I have been to better Dairy Queens than this one. Loads of parking here. All of our local restaurants have been hit hard during Co-Vid 19, Please get out and support our local restaurants.
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Sean Morissette on Google

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Went here today and ordered lunch for my fiancΓ© and I ordered a bacon double cheese deluxe and they gave me a double cheese burger when asked about it they made it seem like I didn’t order the right thing when I did long story short they asked if I wanted to keep the other burger I said ok sure a few mins later then come back and tell me they have to throw it in only giving 3 starts cause after they finally made it right but did ask a million times if I ordered the bacon or the regular my meal was the bbq whatever it was perfect and delicious just disappointed my fiancΓ© got the wrong order would not recommend going here at lunch they make you wait way to long abs still mess up your order
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Cheryl Bevan on Google

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Staff were very friendly and quicky rectified an issue with one of the items we received. They actually went above and beyond to make sure things were right and came to our table afterwards to apologize. I would definitely return to this location because of the quality of customer service we recieved today.
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Chris Brush on Google

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Meh. It has it's pros and cons. Love the banana split. Customer service is lacking. Onion rings are the battered kind and are soooo good.. burgers meh, ice cream is on point though. Yummmm
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Shoba Shaban on Google

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Horrible experience. Customer service is not something they pride themselves on. Both burgers were cold and they refused to refund or remake the burgers. NIck was extremely rude and should not be in charge of handling customers. I will not be returning to this location EVER. After leaving this review, Nick actually called me on the phone. He was not calling to correct the situation to my surprise he was calling to insult me. Within the first minute of the conversation I asked him never to call me again. VERY UNPROFESSIONAL!!! You claim to listen to your fans but do nothing to correct the situation when its brought to your attention??? Update The reply they posted does not provide a resolution. They called me to demand that I remove this post but nothing was done to address the cold burgers. Will not return to this location.
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Shirley Petrino on Google

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About a month ago, my husband and I went for banana splits. This location was out of bananas. We had to drive to the other store in Whitby. Last night we thought that we would give them another shot at it and again, they were out of bananas! If I managed a store like this, I would have run to the supermarket and bought bananas. They are cheap enough to pick up. I was very disappointed.
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navleen kaur on Google

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Dairy Queen is by far the slowest "fast food" restaurant I have ever encountered. The smallest of orders don't get given out for like 20 minutes or the fully made order is just sitting there on the counter getting cold. Their pre-order feature does not make a single difference in the waiting time for your order because you still have to wait for 20 minutes just watching it sit on the counter even after asking for it. Dairy Queen has terrible service and it has been this way forever.
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zak sadek on Google

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Great effort on the part of DQ to make the experience safe and fun. Friendly and helpful staff at this location. The chicken strips are awesome, I guess they have new seasonings. The best part is the bit size sundaes so you don't feel too guilty. Overall four stars for effort and friendliness. Will update soon.

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