D.A. Townley

Far below industry standards. Their primary correspondence is via snail mail. Submitting a claim is a very tedious process because it's a hand-written form that you print out and then scan with all receipts. Setting up direct deposit was painful. Setting up prescriptions was painful. Employees are impersonal and unhelpful. Can't do direct billing anywhere. I'm so glad I'm no longer covered by them, what a relief!

IF I COULD GIVE LESS THAN ONE STAR I WOULD- Company is Horrible. First off, they lost my administration papers and didn't bother to notify me. At this time I already had 6 claims sent in totalling around $550. After 3 weeks and no payment and them telling my employer they lost my administration papers I contacted them and asked them to figure it out and scanned them new administration papers. I explained I had 6 active claims and had sent in and signed up for direct deposit back in January. I asked if theyd like me to resend my claims, they said no, they had it handled and were paying my claims that day and had all my claims infront of them. I got a cheque a couple days later which would have been wonderful...BUT they had only sent me payment for 2 out of 6 of my claims! ($195 out of the $550 owed). I also noticed that they sent a cheque when I had already sent in my direct deposit information AND mentioned this on the email and restated that I had SIX claims not TWO. I called someone yesterday and they said they don't have my direct deposit information. I made her go back into the email and check and sure as heck my email from JANUARY 9TH when I sent in my direct deposit was there (its now February 27 at this point and I also had a confirmation email I had that confirmed they recieved my direct deposit info and it was being sent to administration to be processed). Then she pulled up my other 4 claims that had not been processed ranging from Jan 8, 2019 all the way to February 24, 2019. Now theyre saying it takes 24 hrs to set up direct deposit and another 24 hours to process my claim. Then 3 to 5 business days for it to go into my bank. Hugely inconvenient.... I got injured at work and have been off having to deal with paying for medical expenses out of pocket ( Almost $600 out of pocket). Beyond dissapointed. Not looking forward to dealing with this company in the furture. I've notified my union about the terrible process I've had to go through MY FIRST TIME DEALING WITH THEM BY THE WAY. Hope we change our provider. Also, to top it off when I inquired yesterday about a time line for payment AFTER WAITING ALMOST A MONTH TO BE PAID BACK.... I got sass. Dispicable. Not happy.

I submitted a dental claim through a previous employer December 2019. It finally went through end of November 2020? There's no way to contact this company to find out the progress of your claim either. If I could rate lower than 1 star I would. Ridiculously slow.

It's the worst experience ever, after 3 month of having this insurance, I can't use it yet. No one answer your question about registration and the agency put your information wrongly in the files.

So far I never had any issues with DAT. Has been dealing with them for last 15 years. Now with going online, it's become better and faster.

Stuck in the stone age. Terrible to deal with. Everything is done through snail mail. I get notices that are two weeks over due because they are so slow. Never get an email about any important notices. Instead the mail out notices that a form was submitted incorrectly, or that my employer has not submitted hours and my benefit's are denied. The worst I have ever dealt with. When I ask why they cannot contact me through email or a phone call even, the response is "this method is more efficient". I ask how that is possible and they give me the same answer. Time to get with the times.

They were bought 2 years ago by Blue Cross. Prior to that they were the best extended health company that was quick, personal and helpful to all our needs as users of their program. Their service to us has not diminished in any way since they were purchased by Blue Cross, at least thus far.

1.6 stars is far to generous. After using benefits for prescription sunglasses for 14 years all of a sudden they arent covered. Corrective eyewear is not prescription sunglasses. I know sounds crazy but it's TRUE. If you get prescription sunglasses white out the "SUN" part before you submit and you should be fine.If you have the chance to deal with anyone dont chose Anna. She cant think rationally.