Cycle Whistler
4.4/5
★
based on 8 reviews
Contact Cycle Whistler
| Address : | 4359 Main St, Whistler, BC V0N 1B4, Canada |
| Phone : | 📞 +988 |
| Website : | http://www.cyclewhistler.ca/ |
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Neil Fider on Google
★ ★ ★ ★ ★ When we came to Whistler we had a hard time trying to find E-Bikes that we’re affordable as my group had only wanted to rent them out for 2-3 hours as that is all it takes to go through the bicycle trails. Most shops were renting them out for $100+ to be used for 4 hours or for the entire day which was quite an unnecessary amount of time especially for ebikes that can go up to 30km/hr. Luckily we were able to find this place right outside Olympic Park and we really liked that we were able to rent them by the hour and not forced to rent them out for the day. The staff there were friendly and explained how to use them properly. The male staff member gave us directions to this bike path and it was absolutely amazing as the path had an amazing view of the mountains and led us to green lake. I will be sure to bring other friends to this location in the future.
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Mel ck on Google
★ ★ ★ ★ ★ Amazing experience and very welcoming friendly employees!! Bikes were suuupppeeerr confy and great ?? - great prices amazing map and overall beautiful!!!
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Olga E on Google
★ ★ ★ ★ ★ Horrible attitude and customer service. In a field where you are meant to deal with customers on a daily basis, patience and kindness are key. You need to be able to kindly explain the process to customers… especially first-time customers. We honestly wanted to not do the bike rentals after being treated the way we were. So sad for a tourist location!
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case maass on Google
★ ★ ★ ★ ★ I have been coming up to Whistler annually in the summer for the last four years. My group has done an assortment of activities from bicycle rentals to RZR tours. Scooter rentals from Cycle Whistler is going to be a new annual tradition. The value and fun factor of spending the day scootering around with friends is the best activity I've done here. You owe it to yourself to see Whistler on a scooter!
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Robert W on Google
★ ★ ★ ★ ★ I came to Cycle Whistler already having full confidence in the store as I also go their in Winter when it operates as Underground Tuning. Yohann, the owner, 100% backs up his product and his Summer offering did not disappoint. I rented Ebikes for myself and my girlfriend to ride around on the Valley trail and the pricing was very competitive. Instructions on how to use the Ebike were clear and informative and helped my girlfriend gain more confidence during the ride. With the Ebike we were able to get around much more and get to the top of Rainbow for the panorama in no time. I will be coming back again soon to try the tandem option.
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Nathan Lieu on Google
★ ★ ★ ★ ★ Great e-bikes but rude customer service. We rented 5 e-bikes to ride around Whistler, but one member in my group was struggling with using the e-bike from the get-go. One of the staff members noticed this before we even left the rental location.
We literally rode 3 shops past the rental location before deciding that we should return the bike of our struggling group member for their safety. We explained the situation and asked if we could only take 4 e-bikes (which are $50/bike for two hours), instead of 5, but the staff member rudely replied that “it’s not [their] fault that she didn’t know her skill level before signing the waiver” before walking away, and offering no refund or exchange for a regular bike.
We understand if they have a no-refund policy, but the rude response was uncalled for and made us feel unhappy with our experience with this company.
As other reviews have stated, they are money-driven and do not care for their customer’s safety. Would have been nice to have been offered a different bike (like a regular one) that would fit the person’s skill level better than an e-bike, as the motor propels riders quite fast.
Helmet policy was also unclear and another staff member scoffed at us and told us that we should have read it better, in a very condescending tone, then proceeded to say that many customers have problems reading. If this is happening to multiple customers, the company should consider rewording the policy.
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Emily Hamilton on Google
★ ★ ★ ★ ★ We enjoyed our experience with Cycle Whistler. The customer service was great and they provided us with helpful information about where we should go. The only thing was that one of the bikes didn’t seem to be very well maintained… it worked fine but it was quite noisy and didn’t ride as smoothly as the other bike we had rented. Overall we enjoyed them and would go back!
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BoyPharoh on Google
★ ★ ★ ★ ★ The Bike are ok, but you better find another place with mountain bikes, these ones are really exhausting of you want to go far. The lady attendant was terrible. Worst attitude possible for Service, In addition she literally refused to give us trail maps inspite of asking for it. She made up a whole story about the company supplying them stopping printing. As I came back and pointed out she was handing off maps to other customers, she was surprised I noticed & made up another story about borrowing them from the hotel. Terrible, just terrible!!
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