Cutting Edge Power Equipment
3.5/5
★
based on 8 reviews
Contact Cutting Edge Power Equipment
| Address : | 756 Ontario St, Sarnia, ON N7T 1M6, Canada |
| Phone : | 📞 +99 |
| Website : | http://www.cuttingedgepower.ca/ |
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| City : | T |
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Adrian McKeage on Google
★ ★ ★ ★ ★ There’s better places to spend your money, the staff has the worst attitude and no respect to customers. Plus they will only sell you what they want to sell not what your looking for. I honestly have never met anyone so rude.
When trying to operate a business, when I need equipment or repairs I expect quality customer service and knowledgeable staff, not get snarled at and hung up on.
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Michael Parrott on Google
★ ★ ★ ★ ★ Holy what a terrible first impression of this local business. Called asking for their selection of used / preowned lawnmowers and was presented with a few price ranges - when I probed for more information, they told me to come in and take a look as they had others customers waiting. No suggestion to wait on hold, nothing. Their response to my opinion of their customer service was along the lines of "sorry bud". Seems I am not the only one who has the same opinion of their attitude.
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Mike Strangway on Google
★ ★ ★ ★ ★ Good service friendly helpfully staff
Had the parts on hand that I needed
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larry soden on Google
★ ★ ★ ★ ★ I have been dealing with this Sarnia company for many years. All of my experiences have been excellent. Great people. Very helpful. They are truly on the " Cutting Edge " for service, professionalism, and knowledge. I cannot understand how any one could have a bad opinion of this company or their owners or employees. Dr. Larry Soden.
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dan grennan on Google
★ ★ ★ ★ ★ I dropped off my snowblower to have a chute cable replaced and specifically told the girl I did not want a tune-up done. When I picked it up the guy charged $85 plus tax extra for tune-up and refused to remove or discount the charge which is 90 percent labour. While I was waiting I told him I would be back in spring to purchase a new lawnmower, that’s not happening. First and last time I’ll go there.
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Rick James on Google
★ ★ ★ ★ ★ Well ! STRIKE 2 ! So I call this business and explain to them the issue I’m having with my lawnmower , he tells me no problem , just bring in the serial numbers etc and I can order them up no problamo! WRONG ! I walk in this morning with the serial numbers where I’m met with a snarky whom I proceeded to tell why I was there and what I needed . He asked me what brand of mower it was I was seeking parts for to wit I replied the brand . Immediately he stated that he cannot get parts for that brand and refused to even look at the serial numbers for a possible cross matching of available parts . 3 years earlier I had dropped off my Husquvarna chainsaw for repair where it sat untouched for 6 months , I ended up picking it up unfixed and brought it to Mikes small engine repair where it was repaired the next day . AVOID THIS PLACE LIKE THE PLAGUE
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Sylvia Nimetz on Google
★ ★ ★ ★ ★ This week I called Cutting Edge because the auger of my snowblower stopped turning. That same day, they picked up my snowblower and in two days, brought it back. Repairs were reasonably priced, service was "five star", and workmanship excellent. I highly recommend them
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Dave K on Google
★ ★ ★ ★ ★ The front sales staff Member Bart refused to look up a part number when asked to over the phone. He insisted that I remove and bring in the part instead. His complacency and extreme rudeness was highly uncalled for. To ask someone to drive to the store the morning after the storm of the year, when the roads are terrible, instead of simply communicating over the phone isn’t kind to say the least but to do it with such rudeness is simply just being an a-hole. In the store he continued his ingnorance with ludicrous theatrics about not bringing in the part as he “instructed”. In ended up he used the same part number I could have given over the phone, to look up the part. If it wasn’t for having to clear multiple driveways today following this winter storm, I would definitely have gone elsewhere and would highly recommend that others do too. Amazon has the part for nearly half the price after all, and I’m all for supporting the local guy but when the local guy treats you like garbage, it’s not worth it.
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