Crown Resort

Worst Motel. Avoid if you possibly can. Upon arrival we were directed to our 1 Bedroom suite with Lake view. We walked into a room that was under renovation due to a flood in the opposing unit that happened at the beginning of summer (according to manager). Immediately we went to the office to ask for a new room because we have a 6 month old who doesn't need to be crawling on a plywood floor and picking up and ingesting moldy bits of rotten wood or plaster. We were told there are no other options and where we were located is not a room kids are allowed but they are going to give us a $10 discount for the inconvenience. The lake view was lovely if you can look past the entire hotel property, the parking lot, and the main road. This is not a lake view. Once back in the room and looked around a little we discovered the thick layer of dirt on the blinds, the crap all over the floor, the hairs on the pillow cases and a HUGE disgusting stain on the top of the blanket on the bed. We packed up the car and checked out asking for a refund. After a bit of discussion that she rented this out all summer and a little bit of telling us that it is not a problem for a room to be under renos, we got the refund but not before she tried to charge us $15 for the credit card processing fee. What a joke. This place is dirty with no apparent care for their guests. I would not recommend this place to anybody who has any sort of care about the cleanliness of their room and/or the quality of service.

Russ offered me fantastic customer service! Highly recommend!

Over priced, poor service, run down rooms, bring your own pillows, toilet paper and boxed tissue. Only ONE 20 " television that didn't work in a two bedroom suite. Staff tried to accuse son of ruining the TV. Stayed at this location for 3 nights. I would never stay there again, probably better off at a hostel. We had to ask for toilet paper and for pillows. Pillows were brought over to us on our last evening. And, not once did staff ask if we needed more towels or garbage taken out. I may complain to Better Business Bureau about this motel. I would never stay there again. I would take pics of room when entering.

Stayed here 2 years ago and I guess it was fine. No reason to leave a review, either way. Well, last week I get a call from a lady at the reception verifying a room booking in a couple weeks time that's in my name and booked with my credit card. I certainly didn't book it, I explained, but maybe my partner did and was trying to surprise me with a trip? So I said, very weird, but let me explore a bit and I'll call you back. After confirming nobody I knew booked this hotel, I called back and stated as such. My goodness, you'd think someone in the hospitality industry would want to help problem solve a situation like this. Nope. The lady was extremely short, didn't believe that I hadn't booked it, wasn't listening to what I was saying, and refused initially to tell me how this reservation came to be in the first place. At one point, she says, and I quote "well then how would I get your credit card information, email and phone number" GREAT QUESTION LADY THATS EXACTLY WHAT IM TRYING TO FIGURE OUT, YOU TELL ME So after she tries to get rid of me "ok its not your booking then, that's fine, ok, I can't deal with this right now, lots of people in the lobby blah blah blah" she spills the beans that the reservation came via phone call... Ok, awesome, good intel... SO WERE YOU TALKING TO ME?? Silence and some stuttering on her end. Clearly you weren't. This is a very concerning thing to have your information compromised and this lady was zero help. I still can't believe it, actually. What sort of long term strategy is this to alienate past/potential customers and have no interest at all in helping someone figure out how their information is out there. Something completely shady about this operation and I'd stay far far away from this place.

If you plan on coming and cooking your own food, good luck. The fridge and freezers here don’t work. We have a big family and stayed in two rooms both fridge and freezer in both rooms didn’t work causing us to throw away the stuff in our freezer.

Please avoid this place at ALL costs. The owner is rude, greedy and cheap. 2020 had no water in the outdoor pool due to covid now 2021 no water in the outdoor pool because of the fires and ash....when every other single motel has happy kids swimming in their pools. You can't have any visitors due to Covid. The prices DOUBLED to 300 a night. Oh and you can't even use the microwave because it will blow the breaker haha. What a dump. The BEST motel is Golden Sands a few blocks down. Best little pool and extremely professional pleasant owner. Don't waste your money on this dump.

If I could rate it 0 stars I would. Staff, not friendly; the old lady that works there and that we booked with is a big liar, very rude, very ignorant, and in my opinion as per our experience a bit racist as well. Rooms, filthy. Pool, dirty. Not sure how come health or governing authorities in BC don't inspect these facilities and make sure these are not health hazards. Would not recommend to anyone. Bad, bad, bad, bad!

Very disappointed. We stayed here 5 years ago and LOVED it. However our stay this time was very disappointing. We booked 3 rooms, one of them was a kitchenette suite. The dishes in the kitchenette were dirty- we had to pre wash them. The frying pan was so dirty we had to buy our own. Only 1 element on the stove worked- the back right one, to small for our frying pan to cook anything properly. We asked 3 times for someone to come fix the stove. And was advise by management. “Someone came 3 times already”…. However they didn’t and it was never fixed during our stay. We were also never advised that they would not be cleaning the rooms during our stay. We had to bring our own towels to the office to get clean ones. We also had to take our own garage out and collect toilet paper at the front office. There was no plug for the bath tub, so I was unable to bath my toddler. During our stay we had over heard other family’s staying in the kitchenette suites with similar issues. Out of the 8 kitchenette suites only 1 light bulb worked outside. When another family complained of lights not working the maintenance employee gave the customer 2 light bulbs for them to change it themselves. (Because I’m sure every traveler brings there tools with them to change such things) The pool was so dirty you couldn’t even see the bottom. We were so excited to stay there again cause our first time was amazing. We will not be going back.