Cook Street Village Medical Clinic

Name: Cook Street Village Medical Clinic
Address: 230 Cook St, Victoria, BC V8V 3X3, Canada, V, Canada

3.1/5 ★ based on 8 reviews

Contact Cook Street Village Medical Clinic

Address :	230 Cook St, Victoria, BC V8V 3X3, Canada
Phone :	📞 +9999
Website :	http://cookstclinic.ca/
Categories :	Medical clinic ,
City :	V

230 Cook St, Victoria, BC V8V 3X3, Canada

Best Medical clinic in Canada

A	Adam Leamy on Google ★ ★ ★ ★ ★ We've been at the Cook Street Clinic for well over ten years now. They've seen us through good health and the the little ailments and injuries that come from being active and, as we've aged, they've seen us through the health challenges that come out of the blue and set us all back on our heels. They've seen us through. And they've done this with caring, seamless attention and action that gets us where we need to be, with whom we need to see, all without drama or fuss, and with finesse and skill. Much has changed in health since we first visited, and that's a good thing. And much has changed with the pandemic and that has, I believe, been as good and better. The personal touch is still there, but the greater use of email, the phone, and video has tapped into the additional skills they have, and that has heightened their attention to patients, the care they provide, and the speed with which they deliver it. We've overcome some major health challenges through their efforts, and while we're in great health, and take care, we've learned we're human; things happen, and you need care -- the best care. And in accepting that things happen, that good health can sometimes turn to poor health, we know we're always in the best hands with everyone at the Cook Street Clinic. They've seen us through, and will continue to do so.
C	Colin Schofield on Google ★ ★ ★ ★ ★ Our family Dr. retired and we were very fortunate to be accepted with this medical clinic. Every time I have called or emailed the facility I have had a friendly and professional response, the receptionists have always returned my requests well within a fair timeframe. Their tone, compassion and caring are very evident . When I do receive a message of when the Dr. will call my home, again , the call is well with in the time parameters sent by the receptionist, yes I have had to wait for the Dr. to call, the Dr. always apologizes as they are busy with others and we move on. (FYI, there is a Dr. making calls 7 days a week). I think that is more than fair considering the state of the world during this pandemic, I would highly recommend others to use this clinic. For all those out there with their trivial complaints against the DR. and staff, go find another Dr. office in this city, good luck with that... lol.
D	Dani Gordon on Google ★ ★ ★ ★ ★ Maddison has the rare ability to blend a professional manner with a personal touch. I appreciate the quality of care and support provided by this clinic. Dr. Symon is responsive to my concerns, reliable with my requests, and takes time to educate me about their medical protocol. During a period of challenge, thank you for your constancy and positivity!
S	Susan Johnstone on Google ★ ★ ★ ★ ★ The physicians and staff that I have had the good fortune to deal with...Dr. Felix is particularly outstanding, and with the excellent support of Maddison and AJ, my experience has been very positive with this team. They have all gone the extra mile during this most difficult time in our lives to continue on going care, for which I am very grateful.
N	Natasha McNulty on Google ★ ★ ★ ★ ★ I moved here last year from Hawaii during the the shutdown, and as a person with a disability was shocked and scared that it is impossible to find a family doctor here. When I contacted the girls, ( Maddison and AJ ) they were already dealing with their own completely new work/life situation in addition to the intensity of patients who weren't alway that nice, they took the time to listen to my situation, they were very empathetic and they got me in to see a doctor. I had a very negative experience with a new doctor and they could tell as I was very upset. They didn't let me leave until they told me about their regular doctors and gave me an option of 2 that they really recommended and made me another appointment which wasn't easy during the beginning of the pandemic. They are both so kind, and even though they are busier than when the clinic was open, when I called upset, or not knowing what to do, they took the time to listen to me and made me feel a safer moving somewhere in a pandemic not knowing anybody. I am so grateful for the times I have had a chance to chat with them, or how quickly they respond to an email to make an appointment or ask a question, even questions about where to go in Victoria! And knowing that I have a disability and there are no family doctors here, they have done a great job of making me feel like I do have a place that cares about me. MAHALO! ( thank you )
A	AA on Google ★ ★ ★ ★ ★ I've been reading the reviews and encouraged by the medical director responding directly here as I am hoping to obtain an answer about the clinics service. I have decided to change my review. I am still waiting to hear from the doctor but I've recently found out that it is more the state of our medical system than the actual clinics fault in waiting so long. We should all be upset and complaining to our local politicians to make sure our doctors want to stay in Canada. As I understand the incentive is diminishing all the time for our doctors.
T	Tyler Cripps on Google ★ ★ ★ ★ ★ Went in to get a referral for a chronic problem back in June. I got in really quick and had a medical imaging appointment within the week, which was amazing. Unfortunately thats where any positives ended. The Clinic had sent a completely different patient file to the hospital and I was unable to get any imagining done. It took reminding them 3 times and over a month for them to send the correct patient information. Was not contacted at all about the results of the appointment and had to once again track them down in order to get a referral to a specialist. It has been another month and absolutely nothing from them. I have given up on trying to get anything fixed through this clinic and will be going else where for my current and any future problems. Could not recommend going to another clinic more.
T	Tereza Ticha on Google ★ ★ ★ ★ ★ After getting prescription for my heart medication here in 2020 (one script lasts almost a year), my pharmacy faxed a request for a refill. Being almost out, 8 days later I called to inquire, as nothing was happening, and the doctor who originally prescribed it does not do refills over the phone/fax. Which is fine, however, it would have been nice for me or the pharmacy to be notified that I have to come in, instead of no answer at all. There are no appointments available last minute and nothing that could be done. It was a stressful experience as I only had day a half worth of medication left, but I managed to get in touch with a different place and received excellent service.