City Caravan St-Eustache

Bad experience right from the very beginning. Hindsight being 20/20 I'd never rent from this place again. I called regarding issues with a rental. It took a full 24 hours for someone to call me back. Lots of additional hidden charges. Poor customer service. Pathetic all the way around. If you're looking to rent a RV go somewhere else.

They cannot be trusted. Go to Canadream - they are waaaay better. We rented a trailer for 6 people. It came a little dirt and with some smell on the upper bads. When we returned the vehicle 12 days latter, they signed us off and said everything was OK, but several days latter they send an email saying that they needed to charge an extra 110 dollars for cleaning, just because now there's nothing we can do about it.

Worst customer service you can have - once they got you and sold their big RV, forget about good customer service - they can't even answer their phone.... They are not nice and they can't help you with anything that falls on your extended warranty - in other words, once it's sold, they don't care about you.... Keep that in mind when you're buying. It's a important purchase.... Should we have known that, we would not have bought there at all. - Sorry Monsieur Paquette, your statement below is completely false - we called all day on Tuesday May 14 and never tried to call on a Férié!!!! - don't try to minimize the comment please and accept it as it is. It just shows us how you care for your customers.... in lying! Thank you!

Just bought a myself a newer used RV. Price was so low already I forgot to negotiate to get a better deal. But used or new from searching around various RV dealerships around the entire island of Montreal, North Shore, South shore, East or West, they look like they have the best (and reasonable) prices, for new and used RVs. They have a huge selection. And their staff from the showroom to the financing office to the techs and parts people are second to none. They answered honestly even if it was to their detriment - never visited a dealership as honest as this one, and all with smiles wanting to help you the best they can. They really do feel like a family owned and run RV dealership. When I shop for my next RV in a few years I'll be coming back to this place for sure. Plus for now, they did not mind holding it 2 months till he end of spring almost, for free, not to mention holding any payments till I pickup the vehicle in May, get 2 hour introduction to the vehicle by a tech, allow me to check it all works as it is supposed to be (promising to fix anything on the spot if not satisfactory before I sign that I accept the vehicle!), have the vehicle newly washed and cleaned ready for my pick up time, have 3 specific changes installed onto the RV for quite a reasonable price, plus saved me from paying for another 2 options I didn't really need, they provide a welcome to RVing packet of basic RV equipment, they organized a payment schedule that is best for me at the monthly amount I want to pay + allowing me to pay extra payments, with no penalty of whatever amount, when I want to shorten the time it takes me to pay off the loan, I can even pay it all off in one shot with no penalty (unlike other dealers which price the vehicle depending on whether the buyer takes out a loan or no, and the amount, as they get a kickback, but not this dealership, at this dealership the price is the price however you decide to pay), and they apply for the loan for you making it that much easier.. . . . All I can honestly say is this RV dealership is the best dealership I have ever been to, and I've already recommended this place to all my family and friends interested in getting an RV now or in the future. And, I also recommend this place to all of you! They give incredibly excellent service here!! Thank you all at CITÉ Caravane for making my experience buying an RV an absolute joy! I'll be back!! P.S. The parts and service area guys are so helpful and informative, I look forward to having to deal with them. They explain everything thoroughly and if they are not sure they refer you to the experts for any questions I have. They absolutely want me to have the best service experience I can, while shopping for the RV and forever after once I leave with my vehicle, or if I ever need help fixing anything on the vehicle. And, even though I was not getting anything that day with them, the service manager and the RV tech at the desk took 20 minutes explaining me something I wanted information on and welcoming me Ba k anytime I need anything or have a question on anything. Actually, everyone I interacted with could not have been nicer, kinder, or more professional with me, throughout my time at the dealership! ** So a very big thank you to everyone at CITÉ Caravane! Cité caravane is lucky to have such great employees to work for them, and to represent them with the customers. A+ Richmond S. (A very happy new customer!)

Wouldn’t recommend this dealer to my worst enemies. I bought an RV from them and took the extended warranty, I already went in twice for the same issue... they claimed that it was fixed and it wasn’t so I took it to another dealer and the issue was resolved. When I contacted their service department, I was told that I shouldn’t bother them anymore and that they have enough business. Stay away, there are many other dealers in Montreal that would love your business.

Exceptional service dealing with the purchase of a vehicle. Olivier was prompt and great to work with making the process fairly simple and easy. Will look forward to reaching out to them again in the future for additional purchases.

I highly recommend Cite Caravane. Laurent in the sales department was excellent to work with and we couldn’t be happier with our purchase and the price. Brenda in service went above and beyond with a couple of minor warranty issues. Thank you Cite Caravane for all our beautiful memories we are making on the road.

Citi Caravan was very good to deal with while we were purchasing our used motor home. We bought a 2013 37’ Georgetown class A and our salesman Pierre as well as the service manager Christian were very pleasant and helpful. We had an issue with the windshield cracking within the 30 day warranty and had to deal with Christian’s boss. He decided that they weren’t going to replace it or even cover the deductible that we were going to have to pay saying that it wasn’t like that when we left. Isn’t that what warranty’s are for? This windshield was over $7000 with tax. Also as part of the purchase, they were going to check all systems to verify they were in working order. We have since discovered (spring time, we purchased in the winter) that a gas monitor was expired and cost us almost $400 to replace. Also the touch pad for levelling the RV does not work properly and will need to be replaced at a cost of over $400. Have tried to contact them and they have not replied. Horrible after sales service. Go somewhere else to purchase. Update: The day after this review, we took our unit out for a dry run to make sure all systems were working. Guess what. We hooked up our dolly and tow vehicle and the lights only worked with the running lights. Had our electrician neighbor check the plug-in on the motor home and there is no power to 5 of the 6 contacts. Now I have to take it for repair before our trip at the beginning of May. Stay away from this dealership. They only want your money….??? They definitely DO NOT check all systems to make sure everything works.