Chidiac Animal Hospital Of Gravenhurst

We have been bringing our pets to Chidiac Animal Hospital for several years now and have had very positive experiences there. All the staff are kind and caring, exams are conducted gently yet thoroughly. A few years ago, one of our dogs (Toby I) was afraid of vets and had to be muzzled during any exam, however, at Chidiac he was calm and relaxed with no muzzle needed. In fact, all of our dogs do better there. Plus, we really appreciate the fact that Dr. Chidiac and her staff are willing to take a more holistic approach to treatment and do not always rely heavily on "prescription" drugs. Thank you for being such a wonderful place for our pet health needs.

Friendly and helpful staff. We were in for wellness checks and vaccination update. I heard pricing was high. We just moved back from Kingston area and I found the pricing comparable.

They fixed up my cat without complications or headaches, price was reasonable, people were friendly. Could be a little better with scheduling and organization so there's less wait time on a scheduled appointment.

I was renting a cottage near Orillia when my dog came down with what appeared to be an ear/eye infection - a lot of scratching, irritation, and discharge. Everywhere in Orillia was booked for weeks, so I found this clinic and was able to get an appointment, and I'm extremely glad I did. I was extremely concerned about leaving my dog alone with a new vet. He doesn't always react well to being handled, so pre-COVID, I never let him out of my sight. Obviously not an option now! They did an excellent job with him and spoke to me on the phone to ensure he was doing ok. They were gentle and not pushy, and gave excellent medical care as well.

Disappointing second time around...3 months later and a second charge for wellness check. Communication DID NOT happen in regards to be charged another $100 for rabies shot even after bringing in first for check up. New adoption was advised to bring in for look over...charged $100 for wellness which is expected although some vets waive this. Booked appt. for rabies shot as she wasnt due as of yet 3 months later charged again. Staff pointed fingers and said it was my fault for doing first examination before she was due. This is a money grab...very disappointed in service. Not a away to keep new clients but I am told this doesn't matter either. Pricey vet...go somewhere else that dont look at $$$$.

I moved up here a year ago and my sweet boy is pretty old and pretty sick. The doctor and the staff are great with him and understand my budget and my expectations. Highly recommend.!!

Imagine getting FIRED for being abrupt when questioning price and quote changes? Complaining about lack of communication and told my expectations of Service wasn't something they could continue to offer. I wasn't given an opportunity to discuss with the Owner, sent a registered Letter to both myself and husband (who never attends, on occasion to help me, I own my Purebred Show Dogs) until I finally got the Owner to answer her cell phone (been with them for over 10 yrs) and she wasn't changing her mind. She was protecting her Staff's mental health and wellness?? A Staff claims I was yelling? I advised calling on a cell phone from a vehicle with my voice raised because of over 4 miscommunications in one visit, lack of service for being charged something unexpected above a quote in one visit was not acceptable. Being nickeled and dimed each time prices getting higher and told I should have known to ask ahead of time for something I hadn't been charged for before i.e. email an x-ray to me, now charged for? I had a Good repor with the Office Mngr and was able to complain about all the miscommunications the next day and it was fine. Then I get "THE LETTER" I was insulted, offended and thought I had the right to complain. Guess not? Apparently, I have been abrupt before? Well I have been with the same sort of complaints? Price differences between quotes and actual, it wasn't their first offence, nor was it mine. So I was convicted and sentenced to Leave and pursue another Vet? And away I go......Gentler and Kinder Vet Service = means Don't complain and open up your wallet :(

We moved to the area and had heard horror stories about trying to find a new vet BUT Janine was marvelous when I called because our 12.5 year old dog Bentley was having issues. They got him in and had his records transferred from his previous vet and they did all this in five business days. They are friendly, knowledgeable and take the time to ensure you have all the information you need to make the proper decisions for your pets well being. They really care about your furry family member and that helps put your mind at ease knowing they are in loving hands. They follow C-19 protocols by having you bring your pet to the door, one customer at a time. Thank you all so very much.