Chell Team - Ottawa - RE-MAX Hallmark Realty Group., Brokerage

Susan and Patti made a process that is generally very stressful and full of uncertainty very easy. They designed a very intelligent strategy according to the situation of the housing market and explained in detail each step of the process. They always responded promptly to our questions regardless of the time or day of the week. Susan's team is definitely very friendly and professional.

We couldn't have asked for a better realtor than Patti. She made us feel comfortable and supported, answered all our questions, and helped us navigate the housing market as first time home buyers. We can't recommend her enough.

Patti Brown was referred to me by a friend of a friend who had a great experience buying and selling her homes with Patti. Entering Ottawa's flaming hot real estate market was daunting and I knew I would need some professional guidance if I was going to survive with my sanity and bank account intact. From my first interaction with Patti, I knew I'd be in good hands. I was so impressed by her professionalism, warmth, diligence, consideration and responsiveness. She emphasized multiple times that there are no stupid questions and it was clear that she was always looking out for my best interests. I never felt any pressure to move faster than what I felt comfortable with. Within the span of 5 weeks from first meeting Patti, I bought a house and sold my condo. It was a whirlwind to say the least, but the whole process went as smoothly as could be expected, and that's all thanks to Patti and the entire Chell Team. They work together as a seamless unit to make sure someone is always available to answer questions and provide support. They know Ottawa's neighbourhoods inside out and are skilled negotiators who will ensure that you get a fair price, whether buying or selling. They also truly care about their clients. I wholeheartedly recommend Patti and the Susan Chell Team if you are planning to buy or sell in the Ottawa area.

This is now the second time we have worked with the Chell team and highly recommend them. Our family first met the Chell Team in 2015 when they helped us sell what we felt was an 'unsellable' home. Not only did they sell it, but they helped find us our next home which suited all our needs and more. Having outgrown the home last year and looking for something bigger, we immediately reached out to them again. Patti, Susan, Sarah and Kelly were all incredibly helpful. Their knowledge, expertise and customer service is unparalleled. Our hold sold in under a week! Not only did they sell it, they supported us through a competitive market and found us our 'dream/forever' home. We feel incredibly fortunate to have worked with them on both occasions. If you are looking for not just a realtor but a whole team to help you find or sell (or both) you needn't look any further. We cant say enough good things about them. Thank you Susan, Patti, Sarah and Kelly. The G-N family.

We highly recommend Susan, Sarah and team. They worked with us in both selling and buying, during the pandemic and the crazy hot housing market, that we were dealing with. We had reached out to Susan several times, to discuss the possibility of selling our home, more than a year before we actually did. Selling our home, after 25 years, was a huge decision. She did video conferences, came to our house and was more than patient with us, while we took our time deciding how and when we wanted to sell. She did not push us at all and gave us all the information, encouragement, support and time we needed to make our decision. When we were finally ready to sell, Susan was right on it with making sure everything was in order and used strategy to get us ready for the market. She was hands on with the staging and gave us sound advice and direction. Our house sold over asking, with multiple offers, in only a few days. Once our house sold, we were anxious to find a new home. It was stressful because we knew people who had made offers on several homes, with no success. Sarah was there to help us navigate the new way of buying a home. She explained the market and expectations. She was very patient in fielding our questions and gave us sound guidance and helped remind us of what our vision was. Sarah and Susan were both there to show us homes, no matter when we asked. We found the perfect home for our family situation and with Sarah’s negotiation skills we were able to place a successful offer. We are very grateful for the help, and happy that this challenging part of our lives is behind us. We are enjoying our new home. We would recommend Susan, Sarah and the team, to anyone looking to buy or sell.

I couldn’t think of a better team to work with during my first-time home buying process. Sarah and the rest of the team were there with me every step of the way. They were supportive, explained things extremely well, and we’re always available. As a young individual doing this on my own, I was of course quite apprehensive but Sarah was with me the entire process and was always looking out for me and making sure I was realistic in my search but also not settling. I am not from Ottawa so I needed someone who knew the area well and and Sarah did. They also have great connections to brokers, lawyers and inspectors which I found extremely valuable. I can’t speak highly enough of this team and have recommended them to multiple people. Thank you!!

Susan is knowledgeable about marketing, is incredibly hard working and keeps up to date on the changing market. She also has a keen understanding of buyers. Susan and her team — Patti, Sarah and Kelly — rolled up their sleeves to help with all aspects of staging, photographing, marketing, and negotiation. Susan gave excellent guidance from start to finish and sold our home for over asking.

I really can't say enough good things about Susan and her team. She helped us buy the home of our dreams in a challenging market for a great price. Susan took the time to get to know our family, understand our needs in a forever home, then helped us find the perfect house and guided us every step of the way. I strongly recommend Susan and her team to everyone I meet looking for a home in Ottawa.