Chatters Hair Salon - Calgary

I showed up with a bit of a challenge - long extensions but....wanting an undercut up to the extensions (halfway up my head). Having zero preference for a stylist, I was set up with Fidel. Y'all. This man is amazing! He was conscientious about not cutting into my existing hair supporting the extensions, and trimmed my bangs exactly as I wanted (and I'm super fussy). My next appointment added bleach to the undercut (and going closer in to the extensions) with a bright pink color. I was low key worried about bleach getting on my extensions, but Fidel was very careful, and while he took his time, everything he did had a flair with purpose and confidence. The staff at Chatters are also always really great - make sure I have my questions answered but also not hovering over me as I stared blankly over the color selection trying to find what I wanted.

This was a great hair experience! I've been going to another salon for almost two years now but the pandemic has made it hard for me to afford premium prices, and my hair was desperate for a change. I've had good colouring experiences at other Chatters locations but this was my first time at Chinook. I was, admittedly, nervous to go out on a limb but it was absolutely worth it. The service itself was well priced and pretty par for the course at the majority of salons. I got a balayage with a nice dusty rose colour and a dark root, plus a trim and a bang cut. My appointment started right on time and everyone working was very friendly and genuinely seemed like they enjoyed being there. The salon was clean and the social distancing measures were really nice. Amber, my stylist, was great! From the start she was enthusiastic about the changes I wanted to make. I really appreciated her mindfulness to not over process my hair with the lightning (she was super thoughtful when it came to not placing foils over parts of my hair that were already quite blonde). She was also thorough with me when it came to maintenance, walking me through the products available in the storefront. She presented me with a lot of options and never once did it feel like I was being sold something I didn't need. I feel like a totally new person and I'll definitely be a repeat customer.

Nice place, my wife really enjoyed herself while I was waiting for her to finish. Staff are very nice and courteous and give you the feeling that they care about how you are and how your experience was. Definitely bringing my wife to get her hair done here more often.

I DO NOT RECOMMEND CHARLES. He lied to me about the price of my hair service and continued to blatantly lie about it after I confronted him and management. I booked a haircut and colour service done by Charles at the Chinook Centre Chatters location for the March Tuesday promotion, which is 50% off colour service with a full priced hair cut. With this, I was expecting my bill to be $152/2 + $48 = $124 ($130.20 with tax). However, after the appointment, I was told that my bill was $177.45 with tax. I enquired about why the bill was $47 more and was told by Charles and the front desk that toner and treatment were extra and they were both mandatory for the colour service. I later found out that the treatment was OPTIONAL. Charles never asked me whether I wanted to have the treatment. He only told me that he had put a treatment in my hair after he had already done so, so I assumed it was included in the price. I contacted management and they were very accommodating and agreed to refund me the $28 for treatment. They also scheduled me with another Chatters stylist who did a great job on my hair. When I went to pick up my refund, Charles was there and I let him know that I was upset that he had been dishonest to me about the treatment being included in the price. Instead of acknowledging his mistake, he LIED AGAIN that he had given me the price breakdown beforehand. I am absolutely sure that he NEVER did this. I can’t believe he is still lying and it really illustrates his lack of professionalism and morals. In terms of the quality of the service, I was also very unsatisfied. I had asked Charles for an ashy brown balayage/babylights look. I showed him multiple pictures of what I wanted before we started and he assured me he can achieve the look. However, when I got back home and saw the colour in natural lighting, the colour was much darker than what I asked for with orangey tones. In addition, the babylights started 1-2 inches from the roots and it looked like my hair got done 2 months ago rather than 1 day ago. I was very disappointed that Charles was not able to achieve anywhere near a similar look. After he blow dried my hair, he told me that he was done and I had to ask him to style my hair with a curling iron, which should be included automatically. The curls turned out terribly. I have attached photos of what I asked for and what the end result was. I can understand that sometimes stylists are not able to achieve a certain look and I appreciate that Chatters was able to arrange a redo with another stylist. What I can’t accept is that Charles’ behaviour was highly unprofessional and he continued to lie to both myself and management.

Great service, great experience and Jose hairstylist is best I have ever had in my life. Professional, friendly and caring. I highly recommend for everyone who wants to experience how a good customer service looks like. Thank you Jose

Hi i went for keratin treatment. I had appointment with Charles D. At the time of booking, it was $201. When i was ready to pay after the treatment, he told that the price is $325 including hair trim($58). I showed him email, he said that he forgot to discuss the price before. My hair are short, really thin n not too wavy though. And he took less than 2 minutes to trim my hair. I felt insulting there

Jose is by far the best experience I have had at a hair salon. I have been to some of the highest priced salons in Calgary and he definitely has exceeded my expectations. He’s a keeper!

Worst haircut I have ever gotten. The “Master Stylist” Jose was supposed to give me a light bang trim to be just under my eyebrows but instead gave me a full cut on my bangs. They are now almost an inch above my eyebrows and it looks like a half bowl cut! I have never been more upset about a haircut before.