Centre de Plomberie Jean Lépine Inc
3.4/5
★
based on 8 reviews
Contact Centre de Plomberie Jean Lépine Inc
| Address : | 5855 Bd Taschereau, Brossard, QC J4Z 1A5, Canada |
| Phone : | 📞 +7 |
| Website : | http://www.plomberiejeanlepine.com/ |
| Categories : | |
| City : | Z |
| Description : | Sizable retailer specializing in baths, showers & sinks, plus other home plumbing items & parts. |
|
M
|
Michael T on Google
★ ★ ★ ★ ★ Way too pricey for local shoppers! But, if you have a contractor reference, you can save 30%. Many times I shopped here and no one came to just say hi. So, I was never able to buy anything here.
|
|
K
|
Karen Philippe on Google
★ ★ ★ ★ ★ This was the worst customer service I had in my life!!! The guy that works in the back - under accessories/pieces, the worst! - unbelievable!!! I found my own way to find the missing pieces I was looking for and luckily enough, I contact the manufacturer and they are sending me the pieces under the warranty! Never again Lepine!
|
|
A
|
Alex Turenne on Google
★ ★ ★ ★ ★ Horrible customer service. I ordered a part for my kitchen faucet which was supposed to arrive 7 to 10 days later. A month later, still no news so I decide to call. Turns out, the piece is discontinued and they forgot to tell me.
When I asked if they could offer me a discount for the delay, the rude receptionist told me that the manager was out for lunch. It was 3:30pm. I then looked at the other models of faucets and the cheapest was twice the price of the priciest at home depot. So even with a discount it would have been more expensive then home depot.
In summary I'd say: Overpriced, rude and horrible customer service. 1/10
*****UPDATE*****
For further proof, please read the "Response from owner" below. I'm pretty sure that noticing me by phone was not "hors de notre contrôle".
|
|
B
|
Bruno Caron on Google
★ ★ ★ ★ ★ Worse place for after service. I bought for over 7K$ of plumbing material (bath room vanity and new facets) last September and needed a small plastic adaptor from OS&B for my bath tub drain. Spoke on the phone with Mr. Lepine at the parts dept. He point blank told me that he was not interested in ordering the part (too small and inexpensive and couldn't bother looking into it). This is after I intially visited the parts dept. and spoke with him (he even took a photocopy of my spec sheet from OS&B and told be that someone would call me back in a few days). Two weeks went by and no call back from Mr. Lepine (who by the way told me that I was dealing with lots and lots of clients and could not remember every requests). After two weeks and no news, I had to call back to inquire about the status of my request this is when I got the (do not waste my time with your small part inquiry). After the call I call the 1-800 number at OS&B and spoke with Morris or the service dept. and guess what, Morris will send me the part 327TIE-2 from OS&B free of charge. (that is customer service Mr. Lepine). If you need plumbing I strongly recommend you avoid this merchant.
En réponse à la réponse de Mr. Lépine. Moi aussi je suis heureux d'avoir réglé mon problème et j'invite encore une fois tout acheteur potentiel à fuire comme la peste votre magasin, votre service à clientièle déficient et votre manque de politesse à l'égard de vos clients qui après tout vous font vivre votre business...
|
|
N
|
Nicole Rene de Cotret on Google
★ ★ ★ ★ ★ I have never replaced a sink before. The Customer Service and Parts department were very helpful and very friendly. I will go to them before any of the major retail stores for help with plumbing needs. Thank you again.
|
|
Q
|
Qrunner LM on Google
★ ★ ★ ★ ★ We purchased a shower assembly from Jean Lepine in April 2016 and
in December 2020 the shower head fell apart.
I contacted Daniel and he promptly communicated with the manufacturer and arranged for a replacement to be shipped directly to my home.
Great after sale service, it's really appreciated.
Thanks Daniel
|
|
A
|
Andrey Talman on Google
★ ★ ★ ★ ★ This is the best plumbing store in South Shore. Great selection of items and really amazing customer experience. Daniel is the best!
|
|
S
|
Smetana White on Google
★ ★ ★ ★ ★ My family had a good over all experience at JL. We were served in professional way with a lot of explanations and advices . I would not hesitate to go there for a good service and experienced staff . We needed to change 2 bathrooms and a kitchen faucet.
|
Write some of your reviews for the company Centre de Plomberie Jean Lépine Inc
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Hardware store, Plumbing supply store,
Nearby places Centre de Plomberie Jean Lépine Inc
