Quincaillerie Monkland

I love this place. It's small but usually find what I am looking for and above all the staff is extremely helpful and friendly. On multiple occasions one of the staff (not sure his name, he's a younger man) has taken time to explain things to me and help me find the right tools and materials for the project I'm working on.

Frustrating and insulting customer service. I called in advance about a product I bought the day before, which was still in packaging and unused, and I was told on the phone that it could be returned. After travelling there, I was immediately stopped at the door and questioned about me walking in with a product, which I was told I "Couldn't return in how it is, you didn't get it like that". It was then I went to the register and was told that "They don't do refunds and returns". When I mentioned I was told to on the phone you could, so long as you had the product and the receipt, they pointed at one of their employees outside and told them it was probably them and it's their fault, they're "inexperienced". That was pretty frustrating to hear that they couldn't just admit a mistake as a store, and instead had to throw someone under the bus to stack the blame on. Afterwards, I talked with the cashier and asked if I could just maybe trade it for some other items, which they agreed to. Once I went into the aisles to look at what I could possibly get, as it was sort of unexpected, they went and followed me to survey me. Note that the only thing I was carrying was the product I meant to return, and no bag, so they had 0 suspicion to think I was stealing, and I found it really uncomfortable that I was followed. After I picked a few items that added to near and less the price of the original purchase, I was told no, I can't return or do trades. This place will constantly change the story to their advantage. It's extremely frustrating that it went from Return->Can't Return in Condition->We Don't do returns -> You can trade -> Actually you can't trade. It's like they don't really have a policy and just make things up to whatever they please. So much for trying to support a local small business, just for this kind of treatment. I'm not surprised they have a sign saying they are hiring, if this is how they treat customers, changing stories and making them waste their time showing up, it makes me wonder how they treat some of their employees.

Great for a little local hardware store to get you out of a jam. Incredibly overpriced most of the time.

Lovely staff! Every time we go for something impromptu, we can always count on the owner to give us a helping hand and some great advice. We definitely plan on going back for paint for our baby’s room next year. Highly recommend!

Lovely bilingual place to get all things needed for a house fix or renovation. The young men there were very friendly and helpful. They also sell nice (nice-bordering-on designer) appliances such as a coffee makers, kettles and vases. Great to have you in the neighbourhood!

I walked into this store looking for kitchen supplies. Gentleman in the second photo approached me and asked if I needed help. I told him I’m just looking around. He aggressively told me to leave the store because only 5 people were allowed in the store. Experiences like this make me not want to shop locally. It was extremely unpleasant to be treated in such way and I know my friends and I are never going back to this store ever again. Edit: There was no other customer in the store at the time. He didn't want me to be at the store because I'm "Only here to look around". I respect the guideline put up by the government and I totally understand. I don't want anyone getting sick from this store, either. However, telling a customer to get out because he's looking around is a totally different story.

Horrible and rude staff. Went here with my girlfriend to pick up a pipe we needed for a toilet. The guy at this store refused to sell my girlfriend the pipe because he kept saying it is only for a dishwasher and not a toilet. We had done our research and knew that this was the right pipe, but this guy refused to let us buy it because he believed he knew better than us. Had to walk 40 minutes to another store to pick up the exact same pipe because of this guy. Never had any issues with the pipe we bought from the other store, so the guy who works here was completely wrong. Thanks dude for wasting our time two years ago.

I was so desperate to find an adapter for my Canon camera charger and the 2 bigger hardwares I've been to really disappointed me as they don't have it. But this store has it! I am so happy! Ricky was also very helpful and kind. I rarely write reviews but I just have to for this store. Definitely recommend and will come back if I need anything else in the future.